57
fair
bunq | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
184 Reports
184 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
67 Reports
67 Reports
User Feedback
27%
iOS
67 Reports
67 Reports
73%
Android
184 Reports
184 Reports
bunq - Latest Quality Issues
Android
May 15, 2024
They are scam and they stole your money!!! I paid my landlord 608 euros on January, he never recived. When i contact the bunq team they DONT DO ANYTHING to solve it!!! And its been 4 months and they said they said they will contact their serior team -they dont- to fix the problem -they also dont-. And when you complain thry put trainees to explain what you already know, so you feel dumb! FYI I STILL HAVE THE SUPPORT TICKET OPEN AND THEY DIDNT RESOLVE NOTHING! Give me my money back!
iOS
May 15, 2024
Beware, fraud, no customer service whatsoever
Would give it best zero stars, my account was simply blocked. I haven't been able to access my money for half a month and can't reach anyone from the bank. Only a recorded announcement comes through the phone number. Supposedly, you are only allowed to talk to a human employee once a month, otherwise you get my recorded announcement, you should write a message in the app, then a ticket is opened and only a virtual bot answers with always the same feedback, and you are not forwarded to such an employee. There is no way to speak to a human being and solve this problem. I wouldn't recommend opening an account there at all. The biggest fraud will take legal action.
iOS
May 15, 2024
Hands off !
I can't recommend Bunq to anyone. Bunq is very inscrutable. They are also very expensive. The account is blocked from time to time because transactions have to be checked. The customer support is totally incompetent and doesn't help at all. Payments simply disappear.
Android
May 15, 2024
Unbelievable how you can go from the best banking app ever to the worst in one update. This was a banking app, now it's a game, a social media platform and a place to make you feel guilty for not planting any trees. Please revert to V2
Android
May 15, 2024
The app is made in such a way that without realizing it you subscribe to a payment plan, without any prior notification, and you do not understand it until you see the charge to the account... And then it's a roll to get it returned to you because the support ones respond after a week, and you respond to them, and in the end, if they give it back to you, it's been a month or more.
iOS
May 15, 2024
Licensed Thieves!!
They closed my account for reasons that only bunq knows... and I had more than 1200€ on the account! They told me to wait 4 months to get my money back... And now no one answers... I tried it via email... in chat inside app... nothing!!! They're gone! I have to file a complaint!
Android
May 15, 2024
I tried it 10 times and that with 3 different documents and trzdm the account could not be verified how? Comes across as maximally dubious, now you have my data and I have nothing!
Android
May 15, 2024
It's not worth anything, they offer you a credit card and for the card to work you have to put the money in the bank account, what an application and bank it's not worth anything, I don't recommend anyone
Android
May 15, 2024
This app doesn't work, it's all caught up a lot, this app doesn't work and right now I don't know why they tell you that they give you credit cards and they don't even have 1€ 😂😂🤣😂 until right now I'm not happy with it, it gives you 1 star out of pity.
bunq - Product Description
Discover mobile banking that makes life easy. Spend, save, budget and invest—all while becoming effortlessly CO2-free. Download and sign up in just 5 minutes to start your 30-day free trial today. Our Plans EASY SAVINGS - free Earn high interest with zero fees. Our interest rates per country: • Germany: 2.55%* • The Netherlands: 2.46% • Rest of Europe: 1.56% • Interest paid weekly, not annually • 2 withdrawals per month • No minimum deposit • Daily chances at great prizes from the Wheel of Fortune EASY BANK - €2.99/month Get a bank account in just 5 minutes. • All the benefits of Easy Savings • Instant incoming and outgoing payments • One NL, DE, ES, FR or IE IBAN to match your location • Enjoy added card security against overcharged tips and irregular payments, powered by AI • Get key insights to know which categories contribute most to your carbon footprint, so you can start shopping sustainably • In-app map to discover places recommended by friends • Effortlessly track and split with the Group Expenses feature. Easily add past payments, find specific transactions, or remove payments in just a few taps • Push notifications whenever your money moves • Face & TouchID and 100% control of your cards in the app EASY MONEY - €8.99/month Bank like a local, all over Europe. • All the benefits of Easy Bank • Effortlessly earn money using your Mastercard credit card with 1% Cashback at restaurants and bars** • 25 sub-accounts for easy budgeting with zero effort • Insights into your monthly spending & future balance • Choice of over 15 different currencies • Easily save in multiple currencies, and earn a massive interest of 3.71% on USD and GBP • Multiple NL, DE, ES, FR & IE IBANs • Easy investments to invest your spare change, automatically • No fees when you spend overseas EASY GREEN - €17.99/month Become CO2-free in just 2 years. • All the benefits of Easy Money • One tree gets planted for every €100 you spend • Effortlessly earn money using your Mastercard credit card with 2% Cashback on public transportation, 1% Cashback at restaurants and bars** • Beautifully crafted bunq Metal Cards made from sustainable stainless steel with Mastercard extended warranty & purchase protection • Complete freedom of choice over where and when your money’s invested so you only earn interest from socially responsible investments • Green Team: add a friend to your Green Team, so they too can become CO2-free and benefit from 2% Cashback on public transportation and 1% at restaurants and bars All our plans are also available for business! Your Security = Our Priority Boost your bank security with two-factor authentication for online payments, Face & TouchID for extra secure logins, and 100% control of your cards in the app. Your Deposits = Fully Protected Have your money insured up to €100,000 by the Dutch Deposit Guarantee Scheme (DGS), and rest assured that we’re rigorously tested to the same standards as traditional banks. Get quality, in-app support 24/7 from expert guides in the language of your choice: • English • Dutch • French • German • Italian • Spanish Investments in the bunq app are powered by Birdee. Investing involves risks, you may gain or lose money. *Interest rate valid for the first 4 months after opening your account, you’ll earn 1.56% interest thereafter. **Get early access to Cashback and be among the first to get up to 2% back on public transportation payments, 1% at restaurants and bars. There are only 1,000 spots, so claim yours while it’s still available.
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