43
poor

E*TRADE: Invest. Trade. Save. | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 7 Days
Category: Finance
Work at E*TRADE Securities? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at E*TRADE Securities? Unlock additional insights
Android unitQ Score
Android User Feedback
43%
Android
80 Reports
iOS unitQ Score
iOS User Feedback
57%
iOS
104 Reports
User Feedback
57%
iOS
104 Reports
43%
Android
80 Reports
E*TRADE: Invest. Trade. Save. - Latest Quality Issues
iOS
May 13, 2024
System down
Can't believe that I woke up Monday morning ready to move money and the site is down. Then, to make matters worse I've been sitting on hold for more than a half hour and still waiting for someone to pick up.
Android
May 13, 2024
Unreliable. Have some open market orders you really need to get done? Too bad. Want to call them? Sorry, overloaded there too. Compensation for this? Lol yeah right
iOS
May 13, 2024
The app doesn’t even work
Imagine you wake up to open your account and check status.. only to realize the app hasn't been launching in a few days and E*trade hasn't put out an update. No app, no account. Bye Felicia ✌🏼
iOS
May 13, 2024
E*Trade issues after Morgan Stanley merger
This platform has gone down hill from its glory days. The entire website and app has so many problems ranging from not being able to log in to making market orders and taking 6-7 business days to execute. This platform is a disgrace to current mainstream trading platforms.
iOS
May 13, 2024
App will not work
One you select log on, after entering username and password, nothing happens a purple circle just keeps spinning.
iOS
May 13, 2024
buggy and unreliable
unable to login to application every day between 930-1030am. some trades don't go through for hours, pages refresh sporadically and randomly but often encounter server issues. attempting to call technical support is a two hour wait. while the technical information in the app is useful, the app is just too unreliable.
iOS
May 13, 2024
Dishonest
App is trash to start with. It's bare bones and doesn't track live data. Big market moves that would help retail investors… They shut down their services so you can't trade. Same as RobinHood, stay away. Find another brokerage.
iOS
May 14, 2024
Worst
Can't get to create a trust account. Bunch of incompetent employees. I gave up and moved on.
iOS
May 15, 2024
Do not use this app
Terrible company. Terrible support. Do not trust them
E*TRADE: Invest. Trade. Save. - Product Description
Welcome to E*TRADE. No matter your level of experience, we help simplify investing and trading. Our award-winning app puts everything you need in the palm of your hand—including investing, banking, trading, research, and more. Download now and start investing today.
Invest on your terms
• Enjoy commission-free online US-listed stock, ETF, and options trades
• Trade mutual funds
• Take the guesswork out of choosing investments with professionally built portfolios
Invest with confidence
• Get streaming quotes, charts, and portfolio information
• Access education, comprehensive research, tools, and screeners to spot investment opportunities
• Set alerts and create watchlists for the investments you're interested in
• Stream live Bloomberg video
• Chat with customer service in the app
Bank and save
• Deposit checks, pay bills, transfer money, and get unlimited ATM fee refunds with your E*TRADE debit card. 
Securities products and services are offered by E*TRADE Securities LLC, Member SIPC. Commodity futures and options on futures products and services offered by E*TRADE Futures LLC, Member NFA.  Banking products and services are offered by Morgan Stanley Private Bank, National Association, Member FDIC. All are separate but affiliated subsidiaries of Morgan Stanley. Securities, investment advisory, commodity futures, options on futures and other non-deposit investment products and services are not insured by the FDIC, are not deposits or obligations of, or guaranteed by Morgan Stanley Private Bank and are subject to investment risk, including possible loss of the principal amount invested.
Important Note: Futures and options transactions are intended for sophisticated investors and are complex, carry a high degree of risk, and are not suitable for all investors. For more information, please read the Characteristics and Risks of Standardized Options and the Risk Disclosure Statement for Futures and Options prior to applying for an account. You can also view the E*TRADE Futures LLC Financial Information and Disclosure Documents. Investing in securities products involves risk, including possible loss of principal.
1. Read more about the awards E*TRADE received in StockBrokers.com 2021 Online Broker Review: https://about.etrade.com/newsroom/awards-recognition
2. E*TRADE charges $0 commission for online US-listed stock, ETF, and options trades. Exclusions may apply and E*TRADE reserves the right to charge variable commission rates. The standard options contract fee is $0.65 per contract. The retail online $0 commission does not apply to Over-the-Counter (OTC), foreign stock transactions, large block transactions requiring special handling, transaction-fee mutual funds, futures, or fixed income investments. Additional regulatory and exchange fees may apply. For more information about pricing, visit etrade.com/pricing.
The material provided by E*TRADE Securities LLC or any of its affiliates is for educational purposes only and is not an individualized recommendation. This information neither is, nor should be construed as, an offer or a solicitation of an offer, or a recommendation, to buy, sell, or hold any security, financial product, or instrument discussed herein, or to open a particular account or to engage in any specific investment strategy.
Apple, iPhone, iPad and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. Touch ID is a trademark of Apple Inc. App Store is a service mark of Apple Inc.
System response and account access times may vary due to a variety of factors, including trading volumes, market conditions, system performance, and other factors.
View End-User License Agreement: https://mobile.etrade.com/etmobile/EULA_2.0.html
© 2023 E*TRADE from Morgan Stanley. All rights reserved.
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