Quality degradation at Green Dot - Mobile Banking  
Users report higher volume of Quality Issues than usual
24
poor

Green Dot - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
89%
Android
99 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
12 Reports
User Feedback
11%
iOS
12 Reports
89%
Android
99 Reports
Green Dot - Mobile Banking - Latest Quality Issues
Android
May 14, 2024
They locked my card and I have to wait until they unlock it for me to get off the streets wish I never got this card been homeless for a week now
Android
May 14, 2024
They let other people use your account let them steal your money like I told them my wallet was stolen and when I got my new card somebody had already stolen that account number stole my income tax refund and put me 187 in the hole and they did nothing about it or refund my money
Android
May 15, 2024
Constant log in errors. When I am able to log in the chat feature for customer service isn't working either, keeps giving the times available only its well after 5am. Monthly service fees of 7.95 literally not even 2 days subsequent to activation. Transaction history is unstable also, giving errors that something went wrong to try again. Odd sudden activity I never authorized. Lot of week long pending. Definitely do not feel safe using this bank anymore. Served its temporary purpose.
Android
May 15, 2024
I updated my app and its not working. This is peoples money! If your app is unreliable why should any of us keep it..also no one ever wantsto help if you even get to talk to someone they outsource all their jobs to India so they treat you like you and your money is unimportant...THIS NEEDS TO CHANGE NOW!!!
Android
May 15, 2024
TERRIBLE customer service, TERRIBLE interface, failed system
Android
May 15, 2024
I've had the green dot card for a while now this app is starting to mess up a lot what's going on with the app please fix. Some money 💰 is missing
Android
May 15, 2024
Use to work perfectly, in the last days , there is no way to login unless you uninstall and reinstall, that's annoying. May 2024
Android
May 16, 2024
App totally stopped working, reinstalled and it's not on my phone anywhere
Android
May 16, 2024
Keeps crashing
Green Dot - Mobile Banking - Product Description
Green Dot has been named one of Newsweek’s Most Trustworthy Companies in America for 2023 and has managed 67 million accounts to date.

Enjoy a range of features across our collection of Green Dot cards including:

Get your pay up to 2 days early and government benefits up to 4 days early with early direct deposit¹
Send money & pay bills3
Deposit cash using the app4
Enjoy no minimum balance requirement
Additional features available across select Green Dot cards:

Access a free ATM network. Limits apply.⁷
Overdraft protection up to $200 with opt-in & eligible direct deposits2
Earn 2% cash back on online and mobile purchases⁵
Save up money in the Green Dot High-Yield Savings Account and earn 2.00% Annual Percentage Yield (APY) on money in savings up to a $10,000 balance!⁶
The Green Dot app is the most convenient way to manage your account.

Register/activate a new card
View balance and transaction history
Lock/Unlock your account
Deposit checks from your mobile phone
Works with mobile payment options including Apple Pay
Set up account alerts
Access chat customer support
Visit GreenDot.com to learn more.

Not a gift card. Must be 18 or older to purchase. Activation requires online access, mobile number and identity verification (including SSN) to open an account and access all features. Activated, personalized card required to access some features.

¹ Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period.

² Opt-in required. $15 fee may apply for each purchase transaction not repaid within 24hrs of authorization of first transaction that overdraws account. Overdrafts paid at our discretion.  Fees, terms, and conditions apply.  Log into your account and refer to your Account Agreement to check feature availability.

³ Active personalized card required. Limits apply.

⁴ Limits and fees apply. See app for participating retailers.

⁵ Available on our Green Dot Cash Back Visa® Debit Card. Cash back is earned on qualifying online and mobile purchases. Cash back cannot be used for purchases or cash withdrawals until redeemed. Claim the cash back every 12 months of use and your account being in good standing.

⁶ Available on our Green Dot Cash Back Visa® Debit Card. Interest is paid annually on the average daily balance savings of the prior 365 days, up to a maximum average daily balance of $10,000 and if the account is in good standing. Fees on your primary deposit account may reduce earnings on your savings account. 2.00% Annual Percentage Yield (APY) as of July 2023. APY may change before or after you open an account. See Account Agreement at GreenDot.com for terms and conditions.

⁷ See app for free ATM locations. 4 free withdrawals per calendar month, $3.00 per withdrawal thereafter. $3 for out-of-network withdrawals and $.50 for balance inquiries, plus whatever the ATM owner may charge. Limits apply.

Green Dot® cards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

 ©2023 Green Dot Corporation. All rights reserved. Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739

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 Terms of Use: https://m2.greendot.com/legal/tos
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