49
poor
PENNYMAC MOBILE | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
53 Reports
53 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
22 Reports
22 Reports
User Feedback
29%
iOS
22 Reports
22 Reports
71%
Android
53 Reports
53 Reports
PENNYMAC MOBILE - Latest Quality Issues
Android
May 9, 2024
Sign in with fingerprint never works. Edit: clearing the cache doesn't help.
Android
May 9, 2024
New update (5/7) - Nothing works. Edit: Login issues have cleared up. Looks like an improvement over the old version.
Android
May 9, 2024
New update! As usual, I set my new password, get on my account, sign out, try signing back in, and shockingly, my password doesn't work. I'm not sure if I'm the lonely unlucky one, but ever f#@%$#! Time they update their app, it's FUBAR!
Android
May 10, 2024
Every month is an upgrade, it's getting irritating!
iOS
May 11, 2024
After latest update.. can’t log on
Can't log in via Face ID after recent update. Just spins at log in
iOS
May 13, 2024
This is your idea of an update?
You delete my account data and login and then make it impossible to select ‘agree and continue' from my phone. Just sell my pain to someone else, you people have no clue how to do anything.
iOS
May 14, 2024
The latest update
You guys may already be aware, but the newest update to the 0auth process has been causing a few issues for me. 1) the new login screen never remembers my device and the alert pops up every time I log in. 2) I can't use faceID anymore with the native IOS. 3) the latency for the home page loading after I login has been really bad. I know migrating to a new auth provider is no fun, so best wishes! Thought you should know.
iOS
May 14, 2024
Payment processing
For some reason your payment processor lost my account that I've been using for over 3 years and tried making me pay from two other accounts that I use for emergency only. Hopefully your system doesn't do that again. That's why I gave you a 3 star. Otherwise it has been a 5 star rating
iOS
May 14, 2024
Worst Mortgage company
It is a horrible company with horrible customer service and practices. They are extremely illegal in their practices. Their application doesn't even let you log in correctly. They messed up my payments and then dared to charge me a late fee for their system's incompetence. If you have this mortgage company wait and refinance when it's reasonable and leave them, anyone else is better; it's the worst. Their managers hung up on me explaining my issue.
PENNYMAC MOBILE - Product Description
With Pennymac Mobile, discover all the ways you can pay with our secure, streamlined app. We recently added some new features and made it easier than ever to make a variety of payments and conveniently manage your mortgage. ***What’s New?*** Now You Can: - Make a One-Time Payment - Make Principal Reduction and Escrow Shortage Payments - Set up Pennymac AutoPay Monthly ***Our App Allows You To*** - Login securely with fingerprint authentication - Review loan activity at a glance - Download and view statements and documents - Receive notifications for payment reminders - View/pay multiple mortgages ***Benefits of Pennymac Mobile*** - 24/7 access to your loan account(s) - Ability to make a variety of payments anytime, anywhere - Go green with paperless statements *App available in Spanish./App disponible en Español. Pennymac Publication Rules We A.R.E Pennymac: Accountable, Reliable, Ethical. PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of Pennymac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time. Equal Housing Opportunity © 2022 PennyMac Loan Services, LLC, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 700 17th St, Suite 200, Denver, CO 80202, (833) 216-6680. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Lender License # 20092600LL. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review PennyMac's state licenses and important notices. Loans not available in New York. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. (01-2022)
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