Quality degradation at Taptap Send: Money Transfer  
Users report higher volume of Quality Issues than usual
83
good

Taptap Send: Money Transfer | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
85%
Android
1452 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
249 Reports
User Feedback
15%
iOS
249 Reports
85%
Android
1452 Reports
Taptap Send: Money Transfer - Latest Quality Issues
iOS
May 14, 2024
Date of birth put wrong once
Hi entered my date wrong by accident once and they have put my name on black list. IT WAS BY ACCIDENT- happens from humans and now can never use tap tap again. very poor costumer service too. Never again using an account like this
iOS
May 14, 2024
Adding new countries
I must also add my country, Togo
iOS
May 14, 2024
Lousy technical support
I have used this app 3 times, only one of them worked, the second one just didn't work and the third one needed help since the recipient didn't have a citizenship card and couldn't pick up with his document at the ticket office! The last few times I tried to contact tech support for help and they don't really fix anything, 0 interested in helping you, their response is just wait, while you have your money there held... I used Remitly before and I wanted to give this app a try, it doesn't mean that I didn't have any problems with that one but the technical support is always willing to help you and you get a solution, more with this that is something as delicate as a family batch!
Android
May 15, 2024
Why won't you let me register? I don't understand, the keyboard appears and disappears, I don't have time to enter my data! Nice find this app! @
iOS
May 15, 2024
Slow transfer
Slow processing form uae to Philippines
iOS
May 15, 2024
Poor service please don’t try
Why my money still in process now 3 hours
iOS
May 15, 2024
Worst app ever
The worst customer service and the worst app As soon I open my account t and they requested me my personal documents, the decided to inability my account for security reason If I was able I will give them cero stars
Android
May 15, 2024
I had a bad experience with the app. Basically, they suggested to me when sending if I would like to take care of the withdrawal costs for the recipient, which I accepted. The amount has therefore been increased accordingly. except that we still charged the so-called fees when withdrawing. Not to mention the fact that the amount received was much lower than what the application estimated on my side, an amount for which the withdrawal fees that I had already borne were still applied.
iOS
May 15, 2024
No fees but very bad rates.
They mention that there is no fees however they have very bad rates. As if they take their fees from the exaggerated low rates.
Taptap Send: Money Transfer - Product Description
Transfer money abroad instantly (90% of our transfers complete in under 5 minutes), with great rates, straight from your phone. 

It’s as simple as tap, tap, send - fast and convenient for you and your family back home. 

With TapTap Send you enjoy:

• Fast remittance: 90% of our transfers are done within 5 minutes. 
• Safe & secure service: your card is protected by bank-level security and encryption.
• Great exchange rates: we negotiate rates every day to try and deliver the best one possible for you!
• No surprises: no hidden fees here. And if there’s a problem with your transfer, we’ll let you know immediately.

We’re focused on giving you the best experience to send money internationally. And because our team is from the countries to which we send, we know how to make things as smooth and easy as possible for you.

NO FEE TRANSFERS
• No fee for transfers outside of fixed exchange rate corridors (e.g., XOF, XAF)
• Great exchange rates to save you money

FAST AND SIMPLE
• 90% of transfers complete within 5 minutes
• Complete your first transfer in less than 30 seconds

SECURE
• Taptap Send is licensed in the UK, Canada, the US and the EU for sending money
• PCI compliant -- we do not store your credit or debit card information
• We do NOT sell any of your personal information to ANY third parties


CONVENIENT - MOBILE MONEY, CASH PICKUP AND BANKS
• Send cash from your card to your recipient’s wallet. They'll receive a text and can cash out at a nearby agent
• Mobile-money: send to MTN, M-Pesa, Vodafone, Airtel, Wave, and Orange, JazzCash, Easypaisa, Amole,  EcoCash and HelloCash (country dependent)
• Bank transfers available in Ghana, Kenya, Brazil, India, Nigeria, Bangladesh, Sri Lanka, Pakistan, Egypt, Mexico and Vietnam to GCB, Access, BAM, Banrural, Ecobank, Cooperative, Barclays / Absa, Banrural, Sonali, Attijariwafa and Islami banks, among others
• Cash pick-up transfers to CashPlus, Wizall, City Express, Exito, Wing, BAM, Banrural, Banco GYT, Cebuana Lhuillier, Whish, Swared, ADIB/Fawry, Farmacias, Oxxo, WafaCash and UPT


LOCAL
• Our team is from the communities we serve and speaks over 30 languages

OUR SUPPORT
We’re always here to help. If you ever need us or have questions, please email us at support@taptapsend.com.

OUR MISSION
We started Taptap Send because we believe diaspora communities deserve to have someone fighting for them on their most important financial needs: first and foremost, the need to send money to friends and family. Too often, other companies have overlooked, over-charged and not treated these communities with the respect they deserve. We aim to change that, obsessively pursuing solutions to lower costs, reduce delays, and increase convenience.


Send from: GBP (British Pound), EUR (Euro) CAD (Canadian Dollar), USD (US Dollar)


Send to: BDT (Bangladeshi Taka), BRL (Brazillian Real), COP (Colombian Peso), EGP (Egyptian Pound), ETB (Ethiopian Birr), GHS (Ghanaian Cedi), GNF (Guinean Franc),  GTQ (Guatemalan quetzal), HTG (Haitian Gourde), INR (Indian Rupee), KES (Kenyan Shilling), (LKR (Sri Lankan Rupee), MAD (Moroccan Dirham), MGA (Malagasy Ariary),  MXN (Mexican peso), MZN (Mozambican Metical), NPR (Nepalese Rupee), PHP (Philippine Peso), PKR (Pakistani Rupee), TND (Tunisian Dinar,) TRY (Turkish lira), UGX (Ugandan Shilling), USD (US Dollar), VND (Vietnamese Dong), XAF (Central African Franc), XOF (West African Franc), ZMW (Zambian Kwacha), ZWR (Zimbabwean dollar)


We are not affiliated with Western Union, MoneyGram, WorldRemit, Remitly, Transferwise, Azimo, Small World or Ria.
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