67
fair

Albert: Banking on you | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
36%
Android
397 Reports
iOS unitQ Score
iOS User Feedback
64%
iOS
701 Reports
User Feedback
64%
iOS
701 Reports
36%
Android
397 Reports
Albert: Banking on you - Latest Quality Issues
iOS
May 24, 2024
Been paying for premium subscription
Hasn't gave me a advance yet I work two jobs Amazon and Perdue cannot get in contact with no one
iOS
May 24, 2024
False advertisement
They steal money an lie about the advance
Android
May 25, 2024
This app sucks!! Can't figure out how to cancel.
iOS
May 25, 2024
It forces you into $10 monthly subscription
I downloaded the app to see how it works. Right after you register to see the app features, it shows a screen that you can not pass until you agree to a $10 monthly subscription. It didn't agree but the app automatically set up automatic savings withdrawals, so I had to download the app again and agree to the subscription in order to stop the automatic savings withdrawals from my bank account. I had to search online, how to cancel the subscription because the process is hidden.
Android
May 25, 2024
This app and its ludicrous rules. They make you jump through hoops to leave. Your balance has to be zero. You can't instant transfer because the minimum amount to do so is $10 plus the $5 instant fee. You have to transfer through your bank which can take 3-5 business days. This can be trouble for someone depending on when the membership fee is supposed to process. Don't let your low bank account fool you. They will find a way to make the payment go through and leave you with a negative balance.
Android
May 25, 2024
Are there problems with the app? It's not letting me transfer my rainy day funds.
Android
May 25, 2024
Who gave yall permission to take money out my account please put 5 doll ar back or I will report you faults to bank for take money out my account thank you
Android
May 25, 2024
the only thing I have had trouble with was the initial set up. I had to contact customer care. I told the agent I had the most recent version of the app, yet he continued to insist I go to the play store and update the app. this would fix it. there was no update in the 45 mins since I had installed the app. the agent responded with the same answer 3x. I explained it 3 different ways giving the agent the benefit of the doubt. I ended up having to figure it out on my own.
Android
May 25, 2024
Hard to navigate
Albert: Banking on you - Product Description
THE SIMPLE WAY TO BANK, SAVE AND INVEST

Bank, save, invest, and budget  — with a Genius team of money experts to guide you. Get up to $250 with Instant and set up direct deposit to get paid up to 2 days earlier. With Genius you can also earn cash back with your debit card and save and invest automatically in the app.

Albert is not a bank. See disclosures below for details.

EVERYONE NEEDS A GENIUS IN THEIR LIFE

Our Genius team of real human experts are here to answer everything, from the toughest to the simplest to the most embarrassing questions. That means budgeting, credit cards, student loans — even buying a home. More than 10 million people trust us.

GET UP TO $250

Get up to $250 with Instant overdraft protection on your Albert Cash account. Fee-free. No credit check. Transfer, ATM, or other applicable fees may apply. Download the app to see what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save automatically with Genius. Plus get cash bonuses just for saving. If you need the money you’ve set aside, withdraw it any time.

GUIDED INVESTING
 
Invest your money with Genius. Buy stocks and themed ETFs like companies supporting a sustainable world. Plus, let Genius create your custom portfolio built for your financial goals. Start with just $1.

SECURITY

• Albert uses cutting-edge security technology to protect your sensitive information.
• Albert Cash and Albert Savings accounts are FDIC-insured. Should the member bank holding your balance fail, you'll be insured for up to $250,000 of your money in the account. Albert Investing accounts are not FDIC insured or bank guaranteed.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cash withdrawal fees apply to ATM withdrawals.

Albert Instant is an optional service that allows eligible members to overdraw their Albert Cash account beginning at $10 and going up to $250 for debit card purchases, ATM withdrawals, and transfers. Eligibility can vary and is based on each individual’s ongoing account history and activity, and is up to Albert’s discretion. If overdrafts are not repaid within 10 days, you may be suspended from accessing additional overdrafts. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay.

Bonus and cash back programs subject to terms. Early access to direct deposit funds may vary depending on the payer’s deposit timing. See app for details.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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