31
poor

HealthEquity Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
41 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
26 Reports
User Feedback
39%
iOS
26 Reports
61%
Android
41 Reports
HealthEquity Mobile - Latest Quality Issues
iOS
May 20, 2024
Still doesn’t work properly, even after numerous updates
If you just need an overview of your balance, it's fine. But if you wanna take a deeper look to all if your transactions an error pops up every single time. Very annoying, I can't track down my expenses. Not at all…
iOS
May 22, 2024
Slow and crashes
Painfully slow to load anything, even my current balance. Submitting claims is near impossible.
Android
May 23, 2024
Non stop crashes and restarting just to get basic information about your account. Even worse if you have to actually change anything! One of the least stable apps I've had to use and it's for my healthcare, not some random game.
Android
May 23, 2024
I just downloaded the app. It won't let me turn on my push notification. Before you tell me to go to the settings. I did. How do you think I know it won't turn on. It's as if the app was made to never send notifications.
Android
May 24, 2024
Glitchy, crashes a lot. Stopped showing Vanguard Retirement Balance on Home page. Only shows 0.00 balance when used to show real balance.
Android
May 24, 2024
Constantly crashes. Extremely slow. Doesn't save information on clinicians properly so have to add it every time. Awful
iOS
May 24, 2024
Locks up
Can't use app for what it's meant for. U able to scroll thru menu's and seen claims/expenses to pay. Been an issue since my employer switched to Health Equity.
Android
May 24, 2024
Very buggy. Constantly get a popup to say to close app or wait. When you close the message, it pops up a few seconds later. Takes for ever to create a reimbursement. Also, not sure why it keeps asking to enter a medical provider when you have already done this on previous reimbursements. Very annoying and time consuming.
Android
May 25, 2024
Keeps freezing or is non-responsive
HealthEquity Mobile - Product Description
The HealthEquity mobile app is a convenient and powerful tool that gives you on-the-go access to your benefit accounts.

Features include:

·  On-the-go access and history: Access all account types wherever you go.

·  Documentation: Take a photo with your device, upload images from your gallery, or add images and PDFs from the Files app to initiate claims and payments.

·  Ability to send payments & reimbursements: Send payments to providers or reimburse yourself for out-of-pocket expenses directly from your account.

·  Ability to manage debit card transactions: Link your debit card transactions to claims and documentation.

·  Claims initiation and status viewing: View the status of claims as well as link payments and documentation to claims.

·  Investments: Manage your HSA and MSA investments including buying and selling funds, researching performance, and making trades.

·  Notifications: Receive alerts when your HealthEquity card is used.
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