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unitQ: the AI CX platform for customer feedback, support QA and AI bots

/ AI quality intelligence

Faster should mean better.

The AI CX platform for today and the future.

AI lets every team ship faster. unitQ makes sure product and service quality get better as you go, not worse.

Get a demo See what changed

/ The old world

Here’s how most companies still find out about quality problems.

With an old-school CX stack, built for the old world.

  1. Surveys nobody wants to fill out. The answers land about six weeks late.
  2. Dashboards in silos. Support, product and CX each read a different one.
  3. QA that samples a sliver. The rest of the conversations go unread.
  4. A blindspot that grows every time you ship faster.

The best companies don’t run like that anymore. They run on unitQ.

/ Six products

Find the issue. Get it fixed.

Six products on one record, each built for a job your teams do every day.

01One live picture

Investigate customer issues in one place.

unitQ Monitor brings tickets, calls, reviews, surveys and posts into one issue record. Support, product and CX read the same issue from the same record.

  • Tickets and calls
  • Reviews and surveys
  • Posts
unitQ MonitorTake the tour
app.unitq.com
IncomingLive
Ticket“Still waiting on a reply.”
Call“Charged twice this month.”
Review“Crashes on login.”
Post“Anyone else charged twice?”
unitQ MonitorRising

Charged twice after a plan change

Seen inTickets, calls, posts

Next moveHand it to the billing owner

Same issue, one record
SupportProductCX

01 / 06

/ Run it headless

Your CX team, one chat away.

See the whole loop run from your own agents.

  • Claude
  • ChatGPT
  • Gemini
  • Microsoft Copilot
  • Cursor
  • Grok

and any MCP client

Explore MCP

/ Customers

In their words.

All customer stories

  • “unitQ gives PayPal a treasure trove of customer feedback and the power to uncover patterns humans simply can’t see. It’s a secret weapon and a true partner.”

    Wook ChungSVP of Product, Risk & Core Platforms

    Watch video

  • “unitQ creates alignment across departments: engineers get alerts, product can validate releases, content sees feedback instantly. It’s a unifying tool that makes everyone more customer-obsessed.”

    Robyn AndrewsVoice of the Customer Manager

    Watch video

  • “You cannot inspire someone who’s having a less-than-ideal experience. unitQ gives us a true finger on the pulse of our millions of users, and the intelligence to ask why.”

    Vani KumarHead of Quality Engineering

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  • “unitQ captures user feedback data from so many sources, but then also automates the categorizations, evaluates sentiment, and gives us real product quality insights without any extra effort.”

    Darlene MirandaVP, Customer Engagement and Advocacy

    Watch video

/ Switching

Upgrade your old-school stack.
Everything they do (and more), for less.

Move beyond an old-school CX stack toward one platform for customer intelligence. If you use Qualtrics, Medallia or Sprinklr, start by mapping the data and workflows your team needs. Evaluate product fit and agree on the migration scope before making the switch; capabilities and data portability vary by system.

  • DataIdentify the history you need and confirm what can be brought across.
  • WorkflowsMap alerts, routing, reviews and reports, then agree on what to rebuild or retain.
  • Fit before you switchEvaluate the capabilities your team needs and plan the transition around them.
QualtricsSurveys
DataWorkflows
MedalliaExperience program
DataWorkflows
SprinklrListening
DataWorkflows

The new stack

  • History assessed for migration
  • Workflows mapped before the move
  • Capabilities evaluated for your needs
  • A transition planned with your team

Built for the AI era.

/ Built for trust

How we protect your customer data.

Explore security
AICPA SOC 2GDPR compliantISO 27001 cloud infrastructureISO 27017 cloud infrastructureISO 27018 cloud infrastructure

SOC 2 Type II report. GDPR and CCPA compliance.
ISO certifications apply to our cloud infrastructure provider.

/ Get a demo

See the issues your customers are reporting.

As teams deploy unitQ, product and service quality go up. In an AI world you can move faster, and quality has to get better with it, not worse.

Tell us what you run today and we’ll walk you through unitQ on the channels you already have.

  • Six products, one loop
  • Your standard, for human agents and AI bots
  • Replaces the whole old-school stack, and ingests from Qualtrics, Medallia and Sprinklr
  • Data and workflows move together, with value from the start

SOC 2 Type II report. GDPR and CCPA compliance. ISO certifications apply to our cloud infrastructure provider.

/ Your next step

See unitQ with your team’s questions.

Bring the channels you use, a customer issue, or a standard you want to improve. Request a demo and we'll walk through it with you.

Get a demo

Intro video

Customer story

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