Fix issues 50% faster with unitQ: A smarter way to resolve customer feedback
The ability to quickly resolve issues is a game-changer for organizations’ engineering, product and support teams. At unitQ, we empower businesses to fix them 50% faster, giving your teams the speed and clarity needed to address user feedback efficiently and effectively.
Here’s how we make it possible:
Automatically identify critical issues and root causes
unitQ equips teams with a holistic, user-driven approach to issue monitoring and resolution. By centralizing feedback, automating insights and fostering cross-team collaboration, unitQ enables organizations to resolve customer-impacting issues in half the time, and more effectively, too. With tools to detect anomalies, pinpoint root causes down to the specific app version and geographic region, prioritize fixes and validate solutions — unitQ not only accelerates resolution times but also enhances the customer experience and drives business growth.
This level of precision means that your organization isn’t wasting time sifting through data. Instead, the appropriate team and personnel can jump straight into addressing the right issues with confidence.
Create actionable tickets with complete context
Once unitQ identifies an issue, our platform seamlessly integrates with Jira or GitHub to instantly turn those insights into actionable tasks. With just a few clicks, you can create tickets directly from unitQ, automatically enriched with all the necessary context, including detailed feedback data and root cause analysis. By capturing not just the issue, but also the background information, you empower your engineering and product teams to dive right in, reducing time spent on interpretation or clarifying the problem. This streamlined process, including the ability to simulate the impact of fixes, eliminates most manual data entry as well, providing your team with everything needed for a fast, efficient resolution and speeding up time to fix the issue.
Best of all, once the tickets are created, assigning them to the appropriate teams is a breeze. With all the necessary context in place, collaboration between departments becomes more fluid, helping teams stay aligned on priorities. The result is a more cohesive workflow and a faster resolution process.
*Learn more about Root Cause Analysis in unitQ here.
Leverage past linked issues for continuous improvement
unitQ doesn’t just help with the current issue; it also empowers your organization to learn from the past. Our platform maintains a record of past linked issues, so your team can easily access insights into previous actions taken to resolve recurring problems. This historical data helps organizations identify patterns, understand what’s worked in the past and take faster action to prevent or fix similar issues in the future.
Validate fixes using feedback volume trends
unitQ also ensures that fixes meet user expectations and avoid regressions. Our AI-powered product analytics platform enables teams to easily monitor feedback volume charts to confirm the issue is no longer reported, ensuring long-term product reliability and user satisfaction. You can also verify that new fixes did not introduce additional bugs or issues to gain assurance that solutions are effective and sustainable.
The value of fixing issues 50% faster
The result of all this? A streamlined process that not only reduces resolution time but also ensures that issues are handled faster and more accurately, by the right teams. By giving your organization the tools to act on feedback immediately, unitQ drives meaningful improvements to your product — faster, smarter and more efficiently.
As a result, you can resolve customer issues 50% faster with unitQ — bringing clarity, collaboration and speed to your workflow, and ultimately improving your product and customer experience.
*For a complete roundup of our latest innovations, including our source-grounded AI chatbot agentQ, go here.
About unitQ
unitQ revolutionizes how product builders, engineers, support leaders and team members understand feedback in real time to build superior products, fix bugs faster and resolve support issues at scale. With unitQ’s customer feedback platform, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Or drill into the root causes of these issues by source, platform, device, customer segment and more.
unitQ AI centralizes feedback from all feedback sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Customer-centric companies like Spotify, Bumble, Pinterest, DailyPay and Zendesk rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty.
Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!
David Kravets is Senior Content Marketing Manager at unitQ.
