unitQ 2024 Summer Quality Excellence Awards: Honoring top leaders acting on user feedback
In the modern digital landscape, where customer choice is vast and ever-changing, the commitment to your organization’s offerings hinges on the caliber of experiences you provide. Recognizing this, unitQ, the leading AI-powered customer feedback analytics platform, is honoring organizations and their key leaders in Product, Engineering and Customer Experience for their exceptional delivery of top-tier products, services and experiences.
The unitQ Quality Excellence Awards recognized these amazing companies by taking a deep dive into what it means to deliver superior quality experiences by listening to what users are sharing. unitQ analyzed 40 million pieces of publicly available Google Play Store and Apple App Store user reviews for top mobile applications in the first half of 2024. Real time insights from user feedback were translated, categorized and summarized using unitQ’s proprietary AI and ML algorithms to surface what users like, dislike, and want more of.
*Discover more about the unitQ 2024 Summer Quality Excellence Awards recipients.
This initiative highlights the importance of user feedback, particularly Quality Issues, which spotlight discrepancies between user expectations and actual experiences, leading to user friction. unitQ's proprietary AI analyzed user reported issues from app store reviews across top applications to distinguish the companies that achieved a unitQ Score ranging from Good to Epic during Q1 and Q2 of 2024.
*The unitQ Score is an impartial, machine-generated score reflecting the proportion of users reporting a seamless experience with a company's product or service. For instance, a score of 90 implies that only 10 out of every 100 user reviews indicated a Quality Issue.
Curious about how your organization measures up? Click here for a complimentary unitQ Score assessment.
Redefining standards of quality excellence
The individual recipients of the unitQ Quality Excellence Awards have not just elevated standards for quality; but also shown a remarkable commitment to continual enhancement to maintain high user satisfaction. These awards underscore the notion that quality is an ongoing commitment, not just a one-off effort.
Through these awards, unitQ aims to inspire and drive companies across all verticals to focus on quality by actively responding to user feedback. The Summer 2024 unitQ Quality Excellence Awards underscore the critical role these individuals play in advancing customer experience and shaping the future of their fields.
By focusing on user-centric approaches, continuous improvement and innovation, these leaders across Product, Engineering, and Customer Experience have secured their positions as pioneers in their respective industries, contributing to their companies' recognition with a unitQ Quality Excellence Award.
Celebrating Quality Excellence innovators and their workplaces
About unitQ
unitQ revolutionizes how product builders, engineers, support leaders and team members understand feedback in real time to build superior products, fix bugs faster and resolve support issues at scale. With unitQ’s customer feedback platform, you can discover quality issues at the same time as your users; know what product launches, releases or evergreen features are causing the most bugs or support tickets; or drill into the root causes of these issues by source, platform, device, customer segment and more.
unitQ AI centralizes feedback from all feedback sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Customer-centric companies like Spotify, Bumble, Pinterest, DailyPay and Zendesk rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty.
Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!
Christopher Bryan is Director of Product Marketing at unitQ
