Turn customer feedback into action with real-time unitQ AI-powered alerts
Rapidly identifying and addressing customer issues before they escalate is critical. Ensuring a seamless user experience requires proactive monitoring, immediate insights and swift action. With unitQ’s AI-powered alerting capabilities, your teams gain the upper hand — stopping small problems from becoming product-wide disruptions.
Go beyond manual monitoring
Relying on manual reviews or periodic reporting often leads to delays in decision-making. unitQ’s AI-driven platform continuously analyzes customer feedback from all sources in real time, extracting valuable signals from the noise. When an unexpected issue arises, our alerting system immediately brings it to your team’s attention, ensuring nothing slips through the cracks.
Create anomaly alerts by feedback category
Detect emerging customer issues with ease: Prevent problems from snowballing by setting up anomaly-based alerts for specific categories of user feedback. For example, you can track complaints related to login errors, payment glitches, performance slowdowns and more in real time.
Stay one step ahead: With proactive, real-time anomaly alerts, you know about user dissatisfaction the moment it surfaces. Configure alerts around the customer feedback categories most relevant to your product or service to ensure that every piece of crucial information is acted upon at the right time.
Act on insights, anywhere: unitQ integrates seamlessly into your existing workflows, delivering notifications directly through Slack, Microsoft Teams or PagerDuty. By receiving timely and precise alerts, you can engage the most appropriate team members — engineering, product or support — to investigate the issue immediately.
Safeguard your customer experience: Early detection is key. By catching anomalies early on, you reduce the risk of widespread dissatisfaction and subsequent churn. Proactive alerts empower your teams to mitigate issues faster, ensuring customers continue enjoying a frictionless product experience.
Real-time alerts sent to appropriate teams
Empower the right stakeholders: When new issues surface, direct alerts to the team best suited to resolve them. This targeted approach ensures accountability and promotes faster decision-making. Whether it’s a bug fix for engineering, a feature tweak for product or support guidance for customer service, everyone receives context-rich notifications designed for swift action.
Speed up your response time: No more waiting for periodic reports or cross-team escalations. Detailed links and insights accompany each alert, enabling instant investigation and resolution. By cutting down on unnecessary back-and-forth, unitQ empowers your teams to deliver timely solutions to customers, turning potential problems into opportunities for improvement.
Boost efficiency, drive continuous improvement: By routing issues to the teams best equipped to handle them, you eliminate communication roadblocks, foster ongoing improvements and create a smoother, more rewarding user journey. Customers feel genuinely supported, understood and valued every step of the way.
Experience the future of customer feedback management
By pairing AI-powered customer feedback analytics with proactive, context-rich alerts, unitQ is helping organizations transform the way they handle user feedback. Don’t wait until an issue grows beyond control — empower your teams with the insights they need to act instantly. Our intelligent anomaly detection and targeted notification capabilities ensure that your team always has the actionable insights they need to stay one step ahead.
About unitQ
unitQ revolutionizes how product builders, engineers, support leaders and team members understand feedback in real time to build superior products, fix bugs faster and resolve support issues at scale. With unitQ’s customer feedback platform, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Or drill into the root causes of these issues by source, platform, device, customer segment and more.
unitQ AI centralizes feedback from all feedback sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Customer-centric companies like Spotify, Bumble, Pinterest, DailyPay and Zendesk rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty.
Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!
David Kravets is Senior Content Marketing Manager at unitQ.
