unitQ earns multiple G2 awards for Summer 2024: High Performer and Momentum Leader
We are thrilled to announce that unitQ has been recognized once again for our excellence in customer feedback analytics by G2, the leading software review site. This summer, unitQ has been honored with multiple prestigious awards, showcasing our commitment to delivering top-notch solutions for our clients worldwide.
unitQ's G2 Awards for Summer 2024:
High Performer Summer 2024
High Performer Mid-Market Summer 2024
High Performer Europe Summer 2024
Momentum Leader Summer 2024
unitQ's continued recognition by G2 reflects our unwavering commitment to excellence. Our user-feedback analytics platform's ability to capture, analyze and empower our customers to act on customer feedback is helping businesses enhance their user experience and drive growth. We are grateful for the positive G2 reviews and feedback from our users, which have played a crucial role in achieving these honors.
Our latest G2 accolades underscore our rapid growth and innovation in the user-feedback analytics space and highlight our global reach — and they are a testament to our dedicated team's hard work and our loyal customers' trust and support. At unitQ, our AI turns customer feedback into real-time actionable insights, helping companies improve their products and services across all touchpoints of the customer journey.
What is G2?
G2 is the largest and most trusted software marketplace. More than 80 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews.
Being recognized by G2, the world's leading business solution review platform, means that unitQ customers have vouched for our product, finding tangible value in the AI-powered customer feedback analytics software we provide.
The “High Performer” status is given to products that have high user satisfaction scores compared to other products in the same category. It's an affirmation that unitQ doesn't just deliver, but excels in meeting our customers’ expectations. In addition, the “Momentum Leader” honor underscores our rapid growth and innovation in the feedback analytics space, showcasing our forward momentum and industry influence.
G2 reviews at a glance
One recent unitQ review on G2 said that unitQ “allows us to prioritize critical issues and address them promptly. The sentiment analysis is particularly impressive, providing valuable insights into customer satisfaction.”
Another said: "Dedicated team and phenomenal product!"
“Comprehensive Insights to Understand Users” said another review.
Rate us on G2!
unitQ innovations galore
unitQ’s latest recognitions as a G2 "High Performer" follows a spate of unitQ innovations and product advancements for our proprietary AI platform, including:
The debut of unitQ’s advanced AI-powered software to instantly transcribe organizations’ call center recordings, customer surveys and conversation bots — data that is transformed into real-time actionable insights to empower businesses to automate and elevate their product quality.
The introduction of agentQ. agentQ is the world’s first AI for customer insights to improve the quality of an organization’s products, services and experiences. It harnesses unitQ’s proprietary AI models to extract instant meaning from support tickets, surveys, app reviews, social media posts and product engagement data so organizations can connect the dots between what users say and do in real time.
Engineering root cause analysis (RCA) coupled with agentQ empowers engineering teams to quickly identify and address the root causes of user-reported issues. This AI-driven approach not only streamlines the RCA process but also ensures that user feedback is central to product development and improvement strategies.
While unitQ already provides organizations with AI-driven, actionable insights into what their users are saying in real time across all user feedback channels, one of our latest milestones empowers our customers with real-time actionable insights about how their customers are using their products and services. This first-of-its-kind, unified approach enables organizations to identify correlations between user behavior and user feedback, providing an even deeper understanding of customers’ needs and preferences. unitQ has become even more powerful when integrated with product analytics software like Amplitude by further breaking down the walls between product, engineering and customer experience teams.
We’ve updated a key feature of unitQ’s AI customer feedback analytics platform to make it even easier for organizations to understand the impact of addressing and fixing key user issues that may be causing lost revenue, churn, low CSAT and NPS scores.
Forging a connection
As we celebrate these achievements, we remain focused on innovation and customer success. Our team is dedicated to providing the best tools and insights to help businesses harness the power of customer feedback. We look forward to continuing our journey and achieving even greater heights to empower our customers to connect with their user base through the power of real-time user feedback analytics.
About unitQ
As the leading AI-powered Voice-of-the-Customer platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy, CarGurus and HelloFresh rely on unitQ to drive growth, reduce churn and build brand loyalty.
With unitQ customer feedback software, including agentQ, organizations can discover quality issues at the same time as their users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.
Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!
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David Kravets is Senior Content Marketing Manager at unitQ.
