unitQ's latest AI innovations: The future of user feedback analytics is now
At unitQ, we understand that the voice of the customer is the heartbeat of any successful organization. This belief is the driving force behind our latest innovations and the recognition we've recently garnered as a G2 High Performer and a gold medalist at the American Business Awards for our proprietary AI-powered user feedback analytics platform.
Our commitment to empowering organizations to leverage user feedback as a blueprint to enhance their products and services has led to several groundbreaking advancements at unitQ.
Here’s a closer look at how our team’s latest breakthroughs — including unitQ customer Zendesk becoming a unitQ strategic investor — are revolutionizing the way businesses operate:
Advanced AI-powered support transcription
One of our most exciting advancements is the debut of the ability to instantly transcribe organizations’ call center recordings, customer surveys, and conversation bots. This data is transformed into real-time actionable insights, empowering businesses to automate and elevate their products and services. By converting raw data into meaningful information, organizations can address user concerns swiftly and accurately, ensuring a seamless and satisfying customer experience.
unitQ GPT
unitQ GPT, the world’s first generative AI engine specifically crafted for measuring the quality of an organization’s products, services and experiences. This AI chatbot harnesses our proprietary AI models to extract instant meaning from support tickets, surveys, app reviews, social media posts, and product engagement data. This innovation allows organizations to connect the dots between what users say and do in real time, providing a holistic view of user sentiment and behavior.
Engineering Root Cause Analysis (RCA)
Engineering teams can now quickly identify and address the root causes of user-reported issues with our AI-driven RCA coupled with unitQ GPT. This approach not only streamlines the RCA process but also ensures that user feedback is at the core of product development and improvement strategies. By making user insights easily accessible and actionable, we help engineering teams prioritize and resolve issues that matter most to users.
Real-Time insights on user behavior
UnitQ has always provided organizations with AI-driven, actionable insights into what their users are saying across all feedback channels in real time. Our latest milestone, by integrating with Amplitude, takes this a step further by empowering our customers with real-time insights into how their customers are using their products and services. This unified approach enables organizations to identify correlations between user behavior and feedback, offering a deeper understanding of customer needs and preferences.
Updated impact analysis
We’ve updated a key feature of unitQ’s AI customer feedback analytics platform to make it even easier for organizations to understand the impact of addressing and fixing key user issues. This enhancement helps businesses identify the effects of resolving issues that cause lost revenue, churn, and low CSAT and reduced NPS scores. By focusing on the areas that directly impact customer satisfaction and loyalty, organizations can drive meaningful improvements and achieve better business outcomes.
Zendesk Ventures investment
Our decision to partner with Zendesk Ventures was driven by our aligned core values and vision to reinvent the customer experience. Zendesk, the company providing the most complete AI solution for CX in the market, brings unparalleled expertise and resources to the table. As Ben Barclay, SVP of Strategy, Corporate Development, & Transformation at Zendesk said, “Every organization is on a path to becoming AI-driven, and we’re eager to form partnerships with companies leading this new era.”
By continuously evolving our platform to empower our customers to harness the power of user feedback, we strive to help organizations create products and services that truly resonate with their customers. Stay tuned for more exciting developments as we continue to push the boundaries of what's possible with AI-driven insights.
About unitQ
As the leading AI-powered Voice-of-the-Customer platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy, CarGurus and HelloFresh rely on unitQ to drive growth, reduce churn and build brand loyalty.
With unitQ customer feedback software, including unitQ GPT, organizations can discover quality issues at the same time as their users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.
Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!
Follow unitQ on LinkedIn and X.
Christopher Bryan is Director of Product Marketing at unitQ.
