Simplify Real-Time Customer Insights with AI Agents
Mixing agentic AI with expert human supervision, unitQ transforms siloed customer feedback data into accurate and trustworthy insights in real-time.
Aggregate
Ingest private and public customer data
Gather all types of feedback – from support conversations to social media mentions to app reviews to user analytics – in one place.
Categorize
Classify customer signals using a custom multi-tier taxonomy
AI agents review customer feedback to identify its source, type, issue or request, and assign one or more categories from a multi-tier taxonomy tailored to your unique operations. Agents are trained regularly to discover new categories and ensure the highest accuracy. These categories can be written back directly to support or engineering tickets to enable skill-based routing and faster time-to-fix.
Analyze
Just ask agentQ!
agentQ answers business critical questions like “Did I introduce any new issues in my latest release?” or “How can I improve user retention in Japan?” Leveraging cleansed, translated and granularly categorized data, it deeply understands your business and supports conclusions with citations, allowing you to verify customer insights in a single click.
Just ask agentQ!
Perform Root Cause Analysis (RCA)
Spot trends with customizable dashboards
Take Action
Get real-time alerts
Stay on top of customer issues and trends with anomaly alerts. When feedback data for a specific category or issue spikes outside what is expected, unitQ’s agents will automatically send alerts to Slack, Microsoft Teams, or PagerDuty. Anomaly alerts use ML to account for seasonality, expected trends, and more.
Prioritize your roadmap based on KPIs
With Impact Analysis, AI agents simulate how resolving customer-identified issues can improve key metrics like CSAT, NPS, and ARR. unitQ links feedback directly to your business metrics, helping teams prioritize fixes that drive growth, reduce churn, and enhance satisfaction.
Connect agents to workflows
Whether you are looking to create a Jira ticket to fix a bug, bring Amplitude cohort data to discover top issues for premium users or augment system monitoring with customer feedback in DataDog, our ever-growing ecosystem of integrations is here to help you discover and take action on customer insights in real time.
Get a competitive edge
Automate market insights from public channels like App Store reviews, Reddit, X, review sites, and more to benchmark your product against top competitors. Identify key pain points in rival offerings to drive differentiation and explore sentiment for different aspects of your competitor’s services.
See it in action!
Join category leaders and start driving growth, reducing churn, and building loyalty with unitQ.