Quality Excellence: What users like, dislike and want

In today’s hyper-connected world, customer feedback is real-time, unsolicited, and given in magnitudes of billions of pieces of feedback every day.

unitQ has analyzed 40,040,889 pieces of publicly available Google Play Store and Apple App Store user reviews for 7,850 top Android and iOS mobile applications for Q1 and Q2 of 2024. Real time insights from user feedback were translated, categorized and summarized using unitQ’s proprietary AI and ML algorithms to surface:

• Top Quality Issues

• Top feature requests

• Trending 4-star reviews on the brink of a 5-star review

• Top 50 apps driving quality excellence