Quality degradation at 23andMe - DNA Testing  
Users report higher volume of Quality Issues than usual
72
good

23andMe - DNA Testing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 30 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
71%
Android
87 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
36 Reports
User Feedback
29%
iOS
36 Reports
71%
Android
87 Reports
23andMe - DNA Testing - Latest Quality Issues
Android
Dec 11, 2024
Sent my kit 8 day ago and it still hasn't gotten to the lab.
Android
Dec 12, 2024
Dumb it won't let me log in and wants me to do a registration and I already am registered
Android
Dec 12, 2024
The app is very good. The participation by DNA relatives is poor. Entering family names and locations helps to identify family connections.
Android
Dec 12, 2024
no way to contact support. I click support in the app while logged in. it takes me to a place to login. i put in my email it says it sent a confirmation code. no code ever arrives in spam or inbox. no email anywhere to contact them manually like the good old days when things actually worked.
Android
Dec 16, 2024
I paid for this year's ago, and it was interesting. I consented for them to use my data in their research, hoping I would get to find out more about my DNA. Unfortunately they then locked all the new information, which mine and others data helped them gather, behind a pay wall. This, along with multiple data breaches has left me very unhappy with this company. I have asked them to delete my data permanently and would advise anyone to avoid this company.
Android
Dec 17, 2024
Misleading advertising beware! They claim to hide additional information behind a second pay wall that ended up being not even remotely worth the additional 70$ I spent. I originally bought the kit thinking it would include the premium package, considering it was double the price of other kits even in sale, only to realize that it would be another 70$ for literally usless vague information.
Android
Dec 20, 2024
The only problem I have with this app is my one granddaughter shows up as being my niece. Hanna koehn is my granddaughter. 100%. My daughter Miranda Reinhardt gave birth to her and I was there when it happened. So she know calls me Aunt grandma.. 😂 My grand mother on my mom's side full maiden name is Mable Clyde Brown. I would like that added. My mother had 9 siblings. As well.
iOS
Dec 20, 2024
Disappointed
You know I got this for a Question I needed answers too and I'm so unimpressed with this service. Never anything better than 3-6 generation cousins. I was told when I bought this I would never need an upgrade to my original purchase. But now I can get access to possibly better than the version I was sold on. For What $150 you get premium. Probable it's where the closest relatives are but nope more money please.
Android
Dec 20, 2024
No way to get into my account since I changed phones. Never got email link to change my password. Super frustrating.
23andMe - DNA Testing - Product Description
Explore your DNA with 23andMe. Discover how your DNA connects you to 2000+ geographic regions around the world. Gain insights into your health, traits, and more.

• Ancestry + Traits Service includes Ancestry Composition — covering 2000+ geographic regions — and 30+ Trait reports such as Ability to Match Musical Pitch, Cilantro Taste Aversion, and more.
  ◦ DNA Relative Finder allows you to opt-in to connect with other 23andMe customers who share your DNA and ancestors.
  ◦ Your Family Tree, automatically built from your DNA relationships, allows you to easily visualize how you’re all related.
• Health + Ancestry Service includes everything in Ancestry + Traits Service plus 65+ additional genetic reports such as Genetic Weight, Muscle Composition, and more.*

Both Services require purchasing a kit and submitting a saliva sample using the collection kit provided. You can log into your account to track the progress of your sample. Once you get your results, open your app to view all your reports.

In the app, you can also choose to answer survey questions and participate in 23andMe research. Link your account with Apple HealthKit™ and participate in activity tracking enhanced research initiatives.

Our rigorous standards ensure quality service. 

• Our team of scientists and medical experts uses a robust process to develop reports and ensure validity.
• Ancestry percentages are derived from our powerful, well-tested system that provides you with ancestry estimates down to the 0.1%.

*Health + Ancestry Service is available in USA, Canada, United Kingdom, Ireland, Denmark, Finland, Netherlands, and Sweden. 

Terms of service
US (https://www.23andme.com/about/tos/)
UK, IE, FI, DK, SE, NL (https://www.23andme.com/en-eu/about/tos/)
Canada (https://www.23andme.com/en-ca/about/tos/)
All other countries (https://www.23andme.com/en-int/about/tos/)
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