Quality degradation at Bank of America Mobile Banking  
Users report higher volume of Quality Issues than usual
75
good

Bank of America Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
707 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
226 Reports
User Feedback
24%
iOS
226 Reports
76%
Android
707 Reports
Bank of America Mobile Banking - Latest Quality Issues
iOS
Mar 30, 2025
Notifications problem
The notification section has been having problems for a month!
iOS
Mar 31, 2025
Difficult
I use several credit card apps. This is the most difficult to navigate. Nothing is easy to find. I have to press button after button to see a list of transactions. That's the first thing that's appears on most credit card apps. Just now I tried to make a payment on the card. It would not accept it because it's Sunday. I had to change to tomorrow's date. No other card app does that I've used.
iOS
Mar 31, 2025
History broken
In their latest app update you cannot save your preference to see an older statement. They should test stuff before releasing updates
iOS
Mar 31, 2025
Calls to Bank of America
I have sworn more times than I can count to cancel my 53 year old account relationship with B of A after using the automated system . It is the most frustrating system to get through . I believe you only wish to provide digital information but some of us aren't as computer savvy as my children but you like our money so please give a better communication system , please.
iOS
Mar 31, 2025
Cant pay on line
I don't understand why I do not have the option to pay this card on the app.
iOS
Apr 1, 2025
Too hard
This app is not easy to use!! Please fix. Make it more simpler to use
iOS
Apr 1, 2025
Worst app ever
My deposit disappeared and now my bills are past due. Don't even think of using this app
Android
Apr 1, 2025
Terrible on Android, when you open Zelle and look for a number, it goes crazy, it stays slow thinking, and I have an ultra version phone. So by RAM memory it is not.. Unlike Apple's iOS that don't bother with the app. Please engineers, check the app on Android, go to the zelle search contacts and notice the fatal error. thank you
Android
Apr 2, 2025
They never sent me my debit card. My name is Abdon Hernandez t.
Bank of America Mobile Banking - Product Description
Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.

Manage Accounts
• View account balances and review activity 
• Activate or replace credit/debit cards
• Set alerts for important account info

Transfer Money and Pay Bills 
• Securely send and receive money with Zelle® using a U.S. mobile number or email address¹
• Transfer funds between your Bank of America and linked Merrill accounts
• Pay bills 

Check Deposit
• Take photos of checks to deposit them
• Get immediate confirmation that your check is processing²

Erica, Your Virtual Financial Assistant³
• Ask Erica to find transactions, pay bills and more
• Get valuable alerts, and helpful insights 

Security
• Set up Touch ID® / Face ID®
• If fraudulent activity is suspected on your card, we’ll notify you
• View security center
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴

Manage Investments with Merrill
• Trade stocks, ETFs, mutual funds
• View up-to-date Market data, news, and quotes
• Send messages and documents securely to your advisor

See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply.

¹ Zelle transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply. 
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices. Erica is only available in English.
⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.

Investing involves risk. There is always the potential of losing money when you invest in securities.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp"). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc. ("MLLA"), a licensed insurance agency and wholly owned subsidiary of BofA Corp.

Banking products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly-owned subsidiaries of Bank of America Corporation.

Investment products: 
• Are Not FDIC Insurance
• Are Not Bank Guaranteed
• May Lose Value

All features may not be available in iPad and may only be available for certain account types.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, iPad, Touch ID and Face ID are registered trademarks of Apple®, Inc.

Bank of America related trademarks are trademarks of Bank of America Corporation 
Bank of America, N.A. Member FDIC
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