45
poor
Bread Financial | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
154 Reports
154 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
35 Reports
35 Reports
User Feedback
19%
iOS
35 Reports
35 Reports
81%
Android
154 Reports
154 Reports
Bread Financial - Latest Quality Issues
Android
Feb 24, 2025
I've had this card for at least 2-3 years and I have not been able to access my account AT ALL!The app isn't useful because of this issue.I have to go online to make a payment through "easy pay".I rarely use the card also because of this.I've contacted CS several times, and no one can figure out what's going on.
Android
Feb 24, 2025
App is very slow
Android
Feb 25, 2025
I'm supposed to have a 0% interest promo automatically applied to NFL ticket purchases over $250. This didn't happen and the company is making me jump through a bunch of hoops to get the issue resolved, while still continuing to fraudulently charge me interest. Worst customer service experience of my life. I've wasted over a month on this, only to recently find out that I need to submit an actual letter and their secured messaging system isn't good enough for this "type" of request.
iOS
Feb 27, 2025
Worthless
Customer service employees in Spanish tells customers to pay an amount that is wrong so they can get charged over and over again. Shameful I been dealing with many banks and never had an issue. Should have knowledgeable employees that can help, unless the bank does it on purpose.
Android
Feb 27, 2025
terrible statement website and would not let me put rewards toward balance payment even though it shows the reward balance??
iOS
Feb 27, 2025
not the best UI
bit confusing to use the app. I have the breadcashback American Express card and it was a hassle to set up an account, to even checking the payment due date! I use many other bank apps and this is the worst one yet. Feels cluttered and has a confusing user interface. I would not use this app anymore after I finish my payments.
Android
Feb 28, 2025
passwords are too long and annoying.
Android
Mar 1, 2025
It is my great surprise that there is no response from the customer services on my 3 calls I have made to talk about my payment which sent 0n 2/14/2025 through my bank. Please call me in the morning of 2/28/2025 and inform me whether the payment is received or not. Thanks
Android
Mar 1, 2025
worst app and customer service in the business
Bread Financial - Product Description
Enjoy a simple way to manage your Bread Cashback™ American Express® Credit Card, Bread RewardsTM American Express® Credit Card, and AAA Visa Signature® credit card accounts on the go. And, we’re working hard to add more brands to the app soon! Access your account anytime, anywhere, logging in with the same username and password you use on Account Center. Inside the app, you can make a payment, redeem your rewards, and review transaction history and more—all at your fingertips. Manage Your Account Easily - Log in quickly and securely with username/password, Touch ID or Face ID - Review transactions and statements - Search recent activity and filter as needed - Activate your card, add an authorized buyer and lock and unlock your card (for select programs) Make Payments in a Few Taps - Set up automatic payments - Schedule a one-time payment - Edit or delete a scheduled payment Get Rewarded as You Shop (for select programs) - Track your reward earnings - Redeem in any amount you’d like - Unlock exclusive offers on our partner site, linked on the app Enjoy Safe and Secure Communication - Reach out to us any time through our Secure Message Center Copyright © 2024 Bread Financial. Comenity Bank and Comenity Capital Bank are Bread Financial companies.
All intellectual property rights, including trademarks and word marks, are the property of respective owners