26
poor

British Gas Energy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: House & Home
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
177 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
46 Reports
User Feedback
21%
iOS
46 Reports
79%
Android
177 Reports
British Gas Energy - Latest Quality Issues
Android
Dec 19, 2024
Impossible to do anything, not just slightly difficult TOTALLY impossible to use. There are many words to use to describe how pathetically poor the app is, however there is only one that completely sums up the whole debacle sh...... New supplier needed.
Android
Dec 19, 2024
Absolutely awful app. BG are overcharging me by an absolute fortune. It is now where near my smart meter readings but of course they say my smart meter is incorrect. Funny how that is the means of them obtaining information from my meter but disregarding energy used and cost per kW as per my contract. BG, along with all the energy companies are absolute thieves
Android
Dec 20, 2024
How am I supposed to top up my electric pay as you go meter now, No options.. poorly executed unfinished app.
Android
Dec 20, 2024
Awful to use, such a messing about to top up
iOS
Dec 20, 2024
Touch ID!
Every time I access the App I have to enter my password even though I have Touch ID selected. Pretty annoying! I tried suggested solution and it does not work,
iOS
Dec 20, 2024
Doesn’t show usage
Update. 20/12/24 Directed to here even for my service contract but there is no mention of service contract with in the app. What a shower!! The old app is dead and this doesn't have my data. Now occasionally see gas usage. But gaps of weeks duration. And all the YEARS of useful usage history has all gone. ##### Still no usage registered since 5th nov. See below the previous app Had YEARS of data When rocked to this app I lost the years of usage data I had in the previous app. For a week or two this app gave contemporary usage data. Then in failed for a couple of weeks then usage for a week then gone again. No usage recorded for the past 3 weeks. No idea why the positive reviews. I guess my fail is not that common.
iOS
Dec 20, 2024
ELECTRIC TOP UP?
WHERE IS THE ELECTRIC TOP UP METER FUCNTION?
Android
Dec 20, 2024
Rubbish can't pay my pay as you go electricity and I'm disabled and my daughter has a 6 month old baby 🤬🤬🤬🤬
Android
Dec 20, 2024
Really ain't happy with this now app still not working and can't get on to it to see any of my info
British Gas Energy - Product Description
We’ve built a brand-new app to support customers whose accounts are already on our new billing system. 
 
Unsure if that is you?  
 
If your account begins with a letter, e.g. A, great news, you are on the new system supported by this app. 
 
If your account begins with a number, e.g. 85, don't worry, whilst this app will not work for you yet, you can still access your account online. You don’t need to do anything, we’ll let you know once you’ve moved to our new system and can start using this app. 
 
What does this app do now? 
 
• Manage your account balance  
• View recent transactions and bills 
• Make a payment 
• Amend or set up Direct Debit 
• Submit a meter reading for more accurate bills 
• Manage multiple energy accounts 
• Allows saving passwords through the Keystore functionality in a secure way 
• Have some fixes and optimizations included in this update 
• Fingerprint and face unlock 
• Stay permanently logged in with our improved login experience 
 
What will this app do in the future? 

• Google Pay  
• Monitor your energy usage and cost breakdowns for more customers 
 
 And much more!
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