poor

British Gas Energy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

2 Points Past 30 Days

Category: House & Home

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

72%

Android
120 Reports

iOS unitQ Score

iOS User Feedback

28%

iOS
47 Reports

User Feedback

28%

iOS
47 Reports

72%

Android
120 Reports

British Gas Energy - Latest Quality Issues

Android

Feb 27, 2025

Absolutely useless. Devoid of any functionality. Tells me I'm a gas customer but gives no information beyond that. Worst still is electric is completely missing. No ability to access account, top up, review payments, anything useful. Not even a beta release.

Android

Feb 28, 2025

Trying to submit my First metre reading but it says app not working with my account??

iOS

Feb 28, 2025

Not good

App won't work

Android

Feb 28, 2025

I don't know why App was changed. Unable to top-up meter. Your it team Is a bunch of idiots. I'm changing provider. Enough is enough.

Android

Feb 28, 2025

Not very good can't log into my account can you tell me why

Android

Feb 28, 2025

App terrible, shows my electricity account but not my gas account, my gas is pre pay,, I can't top up my gas so I'm really worried

Android

Mar 1, 2025

Doesn't open useless

Android

Mar 1, 2025

Not happy at all! I have both gas an electric with you and I'm not able to top up on the old app and the new one. The old app kicks me off. And the new one won't allow me to top up as there is NO option for electricity.

Android

Mar 1, 2025

Where is my electricity top up gone?

British Gas Energy - Product Description

We’ve built a brand-new app to support customers whose accounts are already on our new billing system. 
 
Unsure if that is you?  
 
If your account begins with a letter, e.g. A, great news, you are on the new system supported by this app. 
 
If your account begins with a number, e.g. 85, don't worry, whilst this app will not work for you yet, you can still access your account online. You don’t need to do anything, we’ll let you know once you’ve moved to our new system and can start using this app. 
 
What does this app do now? 
 
• Manage your account balance  
• View recent transactions and bills 
• Make a payment 
• Amend or set up Direct Debit 
• Submit a meter reading for more accurate bills 
• Manage multiple energy accounts 
• Allows saving passwords through the Keystore functionality in a secure way 
• Have some fixes and optimizations included in this update 
• Fingerprint and face unlock 
• Stay permanently logged in with our improved login experience 
 
What will this app do in the future? 

• Google Pay  
• Monitor your energy usage and cost breakdowns for more customers 
 
 And much more!

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