11
poor
British Gas Energy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: House & Home
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
172 Reports
172 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
62 Reports
62 Reports
User Feedback
26%
iOS
62 Reports
62 Reports
74%
Android
172 Reports
172 Reports
British Gas Energy - Latest Quality Issues
Android
Nov 14, 2024
Unable to see usage as the option is not in the app.
Android
Nov 15, 2024
Doesn't open all i see i the main logo page, used to work before the upgrade
Android
Nov 15, 2024
My electric is not on my new gas app like it was on my old account
iOS
Nov 15, 2024
Worst app ever used
Shocking can never get on the app to top up
Android
Nov 15, 2024
The old app was fine. Perfectly fine. And then, came the new one. I was just trying to top up my energy and then I was blocked. To solve the problem, I have asked to send an email to the site owner, including what I was doing and the ID at the bottom of the page. The problem is that there is no email address. Why change a good app to one is causing problems?
iOS
Nov 16, 2024
Data not appearing for Gas
Plenty of inconsistencies with the data. Was ages to get electric data in which does now seem better but just when I thought the lack of Gas data was resolved recently it's stopped ‘flowing' again since 9th Oct. For the App to be useful it needs to have the full data.
Android
Nov 16, 2024
I can't log in to the old application and on the new one it's not mine. Completely different details I can't see gas and electricity... but maybe the neighbor's?? wdf
iOS
Nov 16, 2024
Useless
Always Issues with signing into your account. App or online. British Gas constantly have online issues. Secondly, there is nowhere online or in app that shows the amount of units used. Very suspicious indeed and certainly not user friendly 🤨🤯😳
iOS
Nov 16, 2024
HomeCare too Expensive
The app is fine however I have never made a claim since I joined British Gas 10 years ago and HomeCare is getting to expensive, HomeCare complete and cover for 4 appliances the renewal quote is just under £1000!! Sorry won't be paying that.
British Gas Energy - Product Description
We’ve built a brand-new app to support customers whose accounts are already on our new billing system. Unsure if that is you? If your account begins with a letter, e.g. A, great news, you are on the new system supported by this app. If your account begins with a number, e.g. 85, don't worry, whilst this app will not work for you yet, you can still access your account online. You don’t need to do anything, we’ll let you know once you’ve moved to our new system and can start using this app. What does this app do now? • Manage your account balance • View recent transactions and bills • Make a payment • Amend or set up Direct Debit • Submit a meter reading for more accurate bills • Manage multiple energy accounts • Allows saving passwords through the Keystore functionality in a secure way • Have some fixes and optimizations included in this update • Fingerprint and face unlock • Stay permanently logged in with our improved login experience What will this app do in the future? • Google Pay • Monitor your energy usage and cost breakdowns for more customers And much more!
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