60
fair
bunq | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
70%
Android
206 Reports
206 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
88 Reports
88 Reports
User Feedback
30%
iOS
88 Reports
88 Reports
70%
Android
206 Reports
206 Reports
bunq - Latest Quality Issues
Android
Feb 25, 2025
I have a broken camera and i cannot verify my ID and your technologically advanced app wont allow sending scanned documents in any way, your support system gave me a basic response with no solution and just ignored everything else. Thanks
iOS
Feb 25, 2025
Bad software
Direct debit has not worked with any provider for over 5 months. Coincidentally, scalable capital has always been rejected since bunq launched its own share offer. They have been promising for months that the error will be fixed. Without effect. More and more features fanish.. activitys which where great are gone. Statistics gone. Without any information why.. Reply: thanks but as i wrote i am already in contact for over 5 months…
Android
Feb 26, 2025
Could not open a proper account, app very unclear and I wonder if my money is safe with them. It was about bunq free credit card, too bad, but if it is so unclear then I will drop out and ask myself if they are indeed covered by the get deposit guarantee scheme. I would give them another chance if I could speak to someone by phone.
iOS
Feb 27, 2025
Verify
I can't verify myself. It doesn't make selfi.
Android
Feb 27, 2025
They closed my account without any notice. One day I've got a notification in GPay that bunq card cannot be used anymore because it is blocked. No email from bunq, no message in bunq app from support - nothing. All goes well, then suddenly you can no longer open the app. Luckily, was not my main and favorite bank so i had only €3-4 left in my wallet. Are you going to let me withraw what was left on my bunq balance?
iOS
Feb 28, 2025
Attention Bunq Victims! Official Investigation Requested!
I was a victim of Bunq closing my account without prior notice and withholding my funds for an extended period. Despite patiently waiting for 60 days and attempting to resolve the issue amicably, Bunq continuously provided vague and indefinite responses, prolonging the process unnecessarily. Due to my concerns about Bunq systematically withholding customer funds with no clear timeframe, I took the following official steps: ✔ I filed a complaint with Kifid (The Dutch Institute for Financial Disputes). ✔ I submitted formal requests to DNB (The Dutch Central Bank), AFM (The Netherlands Authority for the Financial Markets), and EBA (The European Banking Authority) to launch an official investigation into Bunq. ✔ (One day after I informed Bunq about my complaints to DNB, AFM, and EBA, they suddenly released my funds!) However, this is not enough! ⏳ My money was withheld for 60 days, and Bunq's vague and evasive responses caused unnecessary financial and emotional distress. 💰 Bunq must compensate victims and cover the damages caused by this delay. ⚖ Therefore, I will continue to pursue my formal investigation requests against Bunq. 🚨 If you are also a victim of Bunq, please share your experience and report your complaint to the relevant authorities. The more complaints are filed, the higher the chances that regulators will take serious action! Let's stand together for justice! 🔥
Android
Feb 28, 2025
I tried to open a bank account, but apparently I don't meet the criteria, complete rubbish.
iOS
Feb 28, 2025
Reserved payment
Reserved payment +- €550 after 11 months still not received. Cannot call number for complaints or service. And online chat you can't get any further either
iOS
Feb 28, 2025
Buggy
Not able to create joint account , which is banking 101
bunq - Product Description
Discover mobile banking that makes life easy. Spend, save, budget and invest—all while becoming effortlessly CO2-free. Download and sign up in just 5 minutes to start your 30-day free trial today. Our Plans EASY SAVINGS - free Earn high interest with zero fees. Our interest rates per country: • Germany: 2.55%* • The Netherlands: 2.46% • Rest of Europe: 1.56% • Interest paid weekly, not annually • 2 withdrawals per month • No minimum deposit • Daily chances at great prizes from the Wheel of Fortune EASY BANK - €2.99/month Get a bank account in just 5 minutes. • All the benefits of Easy Savings • Instant incoming and outgoing payments • One NL, DE, ES, FR or IE IBAN to match your location • Enjoy added card security against overcharged tips and irregular payments, powered by AI • Get key insights to know which categories contribute most to your carbon footprint, so you can start shopping sustainably • In-app map to discover places recommended by friends • Effortlessly track and split with the Group Expenses feature. Easily add past payments, find specific transactions, or remove payments in just a few taps • Push notifications whenever your money moves • Face & TouchID and 100% control of your cards in the app EASY MONEY - €8.99/month Bank like a local, all over Europe. • All the benefits of Easy Bank • Effortlessly earn money using your Mastercard credit card with 1% Cashback at restaurants and bars** • 25 sub-accounts for easy budgeting with zero effort • Insights into your monthly spending & future balance • Choice of over 15 different currencies • Easily save in multiple currencies, and earn a massive interest of 3.71% on USD and GBP • Multiple NL, DE, ES, FR & IE IBANs • Easy investments to invest your spare change, automatically • No fees when you spend overseas EASY GREEN - €17.99/month Become CO2-free in just 2 years. • All the benefits of Easy Money • One tree gets planted for every €100 you spend • Effortlessly earn money using your Mastercard credit card with 2% Cashback on public transportation, 1% Cashback at restaurants and bars** • Beautifully crafted bunq Metal Cards made from sustainable stainless steel with Mastercard extended warranty & purchase protection • Complete freedom of choice over where and when your money’s invested so you only earn interest from socially responsible investments • Green Team: add a friend to your Green Team, so they too can become CO2-free and benefit from 2% Cashback on public transportation and 1% at restaurants and bars All our plans are also available for business! Your Security = Our Priority Boost your bank security with two-factor authentication for online payments, Face & TouchID for extra secure logins, and 100% control of your cards in the app. Your Deposits = Fully Protected Have your money insured up to €100,000 by the Dutch Deposit Guarantee Scheme (DGS), and rest assured that we’re rigorously tested to the same standards as traditional banks. Get quality, in-app support 24/7 from expert guides in the language of your choice: • English • Dutch • French • German • Italian • Spanish Investments in the bunq app are powered by Birdee. Investing involves risks, you may gain or lose money. *Interest rate valid for the first 4 months after opening your account, you’ll earn 1.56% interest thereafter. **Get early access to Cashback and be among the first to get up to 2% back on public transportation payments, 1% at restaurants and bars. There are only 1,000 spots, so claim yours while it’s still available.
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