68
fair
bunq | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
66%
Android
206 Reports
206 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
107 Reports
107 Reports
User Feedback
34%
iOS
107 Reports
107 Reports
66%
Android
206 Reports
206 Reports
bunq - Latest Quality Issues
iOS
Mar 28, 2025
V Handy for multiple acs - but restricting deposit interest to one ac needs to be fixed
The app is good, easy to use; excellent for viewing & using multiple/joint accounts. However 1) any interest paid by Bunq to you relating to your different savings accounts can only go into 1 designated account (?!) This is bonkers. From a client perspective this just creates accounting problems. 2) Finn, the AI assistant, is slow to upload & basic 3) bunq Cust service typically takes 5 days to partially respond - I think their plan is that you give up &/ find your own solution to your problem or query. 4) Personally I don't like the dark background and haven't worked out how to change it. 5) On many occasions other banks don't recognize/allow payment to bunq IBAN, which is hassle and wrong. On balance it's a good useful bank.
iOS
Mar 28, 2025
clear
The app is really clearly designed and you have a good view of your finances. However, something bad has happened to me 2 times now, but that doesn't necessarily have to be the fault of the bunq app. I was once charged 23€ for the Bunq Elite Premium subscription, although I have never used it and did not want to use it because I am very satisfied with the Bunq Free version. Just happened: I sent money to my boyfriend via real-time transfer and it still hasn't arrived in his account, even though the app shows that the money was successfully transferred. Otherwise very good app, as I said does not have to mean that it is due to the Bunq app in general. ☺️
Android
Mar 28, 2025
I can't get it after trying thousands of times
iOS
Mar 30, 2025
App gets worse with each update
Better version available; it says. But then I open the app and I can no longer see or set the graph of my savings account. I also think that for a Dutch bank you have a lot of English and Dutch support mixed up. I know French companies with even better support in the Netherlands than you do.
iOS
Mar 31, 2025
Immediate account termination before salary payment
Bunq reserves the right to terminate your account without notice. In my case, the account was terminated 1 day before salary payment (on a Sunday). I didn't have the slightest chance to intervene and now have to make sure that I pay my rent late, as well as all other bills. The customer service cannot help either, and the monthly fee of the account is also non-refundable. Especially since the support suddenly stopped answering. So when it comes to trust, I would never open an account with Bunq again, I have never experienced anything like this and in my opinion it is not serious for a bank to delete the IBAN and all accesses within a message.
Android
Apr 1, 2025
Unavailable to login on OnePlus 13 device
Android
Apr 1, 2025
tried to open an account for an association. The questions keep coming to upload the same documents again. no clear feedback from the robot. asked to speak to a human being, not possible. to file a complaint, is not possible. just stay away from here. A company without a serious complaints procedure is a company you should not go to. One star is too many, but less was not possible.
Android
Apr 2, 2025
no support, only a chat bot when you need help. many payments get declined for no reason. im changing my bank now
Android
Apr 2, 2025
I can only warn against creating an account here. My account was blocked without any warning and when I asked, I got the answer that my money was frozen for the next 30 days or more and that I would get it back. An impertinence but the same is that I will now file a complaint and call in a lawyer.
bunq - Product Description
Discover mobile banking that makes life easy. Spend, save, budget and invest—all while becoming effortlessly CO2-free. Download and sign up in just 5 minutes to start your 30-day free trial today. Our Plans EASY SAVINGS - free Earn high interest with zero fees. Our interest rates per country: • Germany: 2.55%* • The Netherlands: 2.46% • Rest of Europe: 1.56% • Interest paid weekly, not annually • 2 withdrawals per month • No minimum deposit • Daily chances at great prizes from the Wheel of Fortune EASY BANK - €2.99/month Get a bank account in just 5 minutes. • All the benefits of Easy Savings • Instant incoming and outgoing payments • One NL, DE, ES, FR or IE IBAN to match your location • Enjoy added card security against overcharged tips and irregular payments, powered by AI • Get key insights to know which categories contribute most to your carbon footprint, so you can start shopping sustainably • In-app map to discover places recommended by friends • Effortlessly track and split with the Group Expenses feature. Easily add past payments, find specific transactions, or remove payments in just a few taps • Push notifications whenever your money moves • Face & TouchID and 100% control of your cards in the app EASY MONEY - €8.99/month Bank like a local, all over Europe. • All the benefits of Easy Bank • Effortlessly earn money using your Mastercard credit card with 1% Cashback at restaurants and bars** • 25 sub-accounts for easy budgeting with zero effort • Insights into your monthly spending & future balance • Choice of over 15 different currencies • Easily save in multiple currencies, and earn a massive interest of 3.71% on USD and GBP • Multiple NL, DE, ES, FR & IE IBANs • Easy investments to invest your spare change, automatically • No fees when you spend overseas EASY GREEN - €17.99/month Become CO2-free in just 2 years. • All the benefits of Easy Money • One tree gets planted for every €100 you spend • Effortlessly earn money using your Mastercard credit card with 2% Cashback on public transportation, 1% Cashback at restaurants and bars** • Beautifully crafted bunq Metal Cards made from sustainable stainless steel with Mastercard extended warranty & purchase protection • Complete freedom of choice over where and when your money’s invested so you only earn interest from socially responsible investments • Green Team: add a friend to your Green Team, so they too can become CO2-free and benefit from 2% Cashback on public transportation and 1% at restaurants and bars All our plans are also available for business! Your Security = Our Priority Boost your bank security with two-factor authentication for online payments, Face & TouchID for extra secure logins, and 100% control of your cards in the app. Your Deposits = Fully Protected Have your money insured up to €100,000 by the Dutch Deposit Guarantee Scheme (DGS), and rest assured that we’re rigorously tested to the same standards as traditional banks. Get quality, in-app support 24/7 from expert guides in the language of your choice: • English • Dutch • French • German • Italian • Spanish Investments in the bunq app are powered by Birdee. Investing involves risks, you may gain or lose money. *Interest rate valid for the first 4 months after opening your account, you’ll earn 1.56% interest thereafter. **Get early access to Cashback and be among the first to get up to 2% back on public transportation payments, 1% at restaurants and bars. There are only 1,000 spots, so claim yours while it’s still available.
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