Quality degradation at Doctolib  
Users report higher volume of Quality Issues than usual
61
fair

Doctolib | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
557 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
58 Reports
User Feedback
9%
iOS
58 Reports
91%
Android
557 Reports
Doctolib - Latest Quality Issues
Android
Apr 3, 2025
absolutely unusable. There is no ENT doctor near me, although there are at least 5 within a radius of 30 KM. if I enter a place (15km) away, he will find doctors under ENT, but they are all general practitioners. why can't you enter the radius in the search? Or is the distance shown to me automatically ascending? has potential, but so completely useless
Android
Apr 3, 2025
Of course it's great. BUT what drives me crazy is when you are offered a slot earlier (on request) and SYSTEMATICALLY when I try to take it, "sorry but this slot has already been taken". Is there no way to prioritize requests, and offer customers one by one, with a reasonable time to respond?
Android
Apr 3, 2025
after some time I confirm a star App that is too complicated for the elderly. if this were not enough, now I can communicate with my doctor only during the clinic hours... useless and just a waste of time
Android
Apr 4, 2025
March 27, 2025 at 11:06 am Since the beginning of the week (Monday, yesterday and today), it has been impossible to connect to the mobile app from my smartphone: after entering the login and password, just an hourglass waiting is very annoying.
Android
Apr 4, 2025
It's a shame that we can't refine the research, for example coverage by social security for professionals in psychology
Android
Apr 4, 2025
Hello. I wanted to report a bug: in the DROM (Martinique), when we look for an appointment, while there are appointments available in the afternoon (2:30 pm), in the screen before it indicates that there are appointments only in the morning. Time zone conversion problem?
Android
Apr 4, 2025
Unfortunately, the Doctolib app in its current form is hardly usable for those with statutory health insurance. The filter for those with statutory health insurance simply does not work – despite the appropriate selection, private practices are repeatedly displayed. This not only leads to unnecessary frustration, but also to a waste of valuable time. The fact that such a basic function does not work reliably is more than annoying. Anyone who is looking for a suitable practice as a statutory health insurance patient
Android
Apr 4, 2025
I can't make an appointment with a doctor.
Android
Apr 4, 2025
no appointment possible before X days
Doctolib - Product Description
L'application mobile de Doctolib vous permet de gérer votre santé plus simplement : 
• Accédez aux disponibilités de dizaines de milliers de professionnels de santé.
• Prenez rendez-vous en ligne, 24h/24 et 7j/7, pour une consultation physique ou vidéo.
• Recevez des rappels automatiques dans l'application.
• Retrouvez votre historique de rendez-vous et vos documents médicaux.

Découvrez la consultation vidéo de Doctolib et gagnez en confort de vie :
• Gagnez du temps : consultez à distance là où vous le souhaitez et éviter les déplacements
• Obtenez un rendez-vous plus rapidement : 2 consultations vidéo sur 3 ont lieu moins de 24 heures après la prise de rendez-vous.
• Réalisez une consultation de qualité : sécurisée et remboursée comme une consultation physique

Doctolib est le leader de la prise de rendez-vous en ligne avec aujourd'hui : 
• 80 millions de patients
• 340 000 personnels de santé

Votre santé. Vos données.
La confidentialité de vos informations personnelles est une priorité absolue pour Doctolib et guide notre action au quotidien. Pour en savoir plus : https://about.doctolib.fr/confidentialite/

Une question ? Rendez-vous ici : https://www.doctolib.fr/help
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