Quality degradation at Providers: EBT, Mobile Banking  
Users report higher volume of Quality Issues than usual
68
fair

Providers: EBT, Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
91%
Android
576 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
59 Reports
User Feedback
9%
iOS
59 Reports
91%
Android
576 Reports
Providers: EBT, Mobile Banking - Latest Quality Issues
Android
Nov 17, 2024
My benefits expired and I don't see any renewal or other info that could have warned me. The second time it happened and now I'll be short over half snap. It has to be a better way. Very upset and starving.
Android
Nov 18, 2024
I can't even create an account it keeps saying that it can't send a sign up link to my email for some reason.
Android
Nov 18, 2024
The surveys are a ripoff and a joke. You do all this work, and spend your time doing the surveys and just when you are almost to the end they suddenly close out the survey and claim that you were suddenly not right for the survey and they give you 2 cents! They get what they want from you with a promise of money and then screw you over every single time. 98% of a 25 minute completed survey is not partially completed and you should get more than 2 cents!! What a scam. If we do the work give us $
Android
Nov 19, 2024
I lose a loved one from Ukraine I'll tell you go make a police report after I take care of you dumbasses my account my money you don't turn it I'LL 86 U SOB.S 🤣 🤪
Android
Nov 19, 2024
Thought the surveys would be fun to do. Too bad I don't qualify for any of them. I can call my card to get my balance.
Android
Nov 19, 2024
Listen I have an account with providers and it won't let me login
Android
Nov 19, 2024
Doesn't update at all. Always says having issues. This update is worthless
Android
Nov 20, 2024
Since the update it is useless... He always gives the message of "we're sorry we're having problems.... blah, blah, blah... before it was a good app now, just garbage...
Android
Nov 20, 2024
Don't work
Providers: EBT, Mobile Banking - Product Description
Providers is the #1 rated EBT app for checking your food stamp balance. Plus, see all your spending in one app with Providers Card, our free mobile banking account.

Join the 5+ million people who trust Providers (formerly Fresh EBT) for a better way to manage their EBT, WIC, Social Security/SSI, other benefits, and debit.

You'll keep your family’s finances on track, get exclusive deals, find jobs, and save more money with Providers, the all-in-one money app.

TRACK ALL YOUR SPENDING IN ONE PLACE
Providers makes it easy to manage your benefits and debit in one secure app:
• EBT
• WIC
• Child Tax Credit
• Paychecks
• Social Security (SSI)
• Cash benefits (TANF)
• Tax refunds
• Savings

INSTANTLY SEE YOUR EBT BALANCE
Skip the call. Check your EBT and WIC balances and spending history instantly on your phone. You’ll save time and always know how much you have to spend.

WORKS IN EVERY STATE
Providers (formerly Fresh EBT) works with every food assistance program and EBT card in the U.S. Get your EBT balance for your Quest, ebtEDGE, ConnectEBT, California CalFresh, Texas Lone Star, Florida & Pennsylvania ACCESS cards, Illinois Link, MI Bridge, Oregon Trail, and all other states’ EBT cards.

FIND STORES THAT ACCEPT EBT AND WIC
Use our map to find the nearest grocery stores, food pantries, farmers’ markets, and places that accept EBT (also called food stamps or SNAP) and WIC.

STAY ON TOP OF YOUR BENEFITS
Get regular updates on any important changes to your food stamps (SNAP), P-EBT, Disability, and other benefits in all states.

BANK EASY WITH PROVIDERS CARD
Providers Card is a free mobile banking account that’s exclusively available to EBT cardholders. Your Providers Card account comes with a Mastercard® debit card for everyday spending and a virtual card that’s extra secure for online shopping and bills.

ENJOY EARLIER PAYDAYS
Your paychecks arrive up to 2 days early if you set up direct deposit on your Providers Card mobile banking account.

GET YOUR BENEFITS UP TO 5 DAYS EARLY
You can get Social Security or Disability benefits up to 5 days early if you set up direct deposit with Providers Card. That’s faster than other traditional banks. Plus, our Deposit Prediction tool tells you exactly when your SSI/SSDI deposit will hit.

STRESS LESS ABOUT FEES
Providers Card mobile banking has no monthly or annual fees. No overdraft fees. No account open, close, or inactivity fees. No additional transaction, maintenance, service, or any other hidden fees. There are also no fees if you take out cash at one of our 30,000+ free ATMs.

STAY SAFE AND SECURE
Your money and personal information is protected by best-in-class encryption and security features. Your Providers Card debit funds are FDIC-insured up to $250,000. Instant transaction notifications and 1-tap card locking keep you in control of your family’s budget.

FILE YOUR TAXES FOR FREE
Providers Card comes with a free tax filing tool called Providers Tax. It’s easy and secure to file your taxes from your phone. Maximum refund, guaranteed. Both federal and state returns are 100% free.

SAVE MONEY AND EARN EXTRA CASH
Get exclusive deals for EBT cardholders, weekly discounts, and local coupons to help you save money on your groceries, bills, and more. If you need extra cash, use our job board to find a new job or part-time gig.

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Providers (formerly FRESH EBT) is not affiliated with the government. We access your EBT account information with your permission via state EBT systems. We compile information about government benefits from public websites.

Providers Card and its banking services are issued and facilitated by Sutton Bank, Member FDIC, pursuant to license by Mastercard International Inc. Providers Card is separate from your EBT card and may be used everywhere Mastercard® debit cards are accepted.
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