60
fair
GEICO Mobile - Car Insurance | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
16 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
60%
Android
572 Reports
572 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
383 Reports
383 Reports
User Feedback
40%
iOS
383 Reports
383 Reports
60%
Android
572 Reports
572 Reports
GEICO Mobile - Car Insurance - Latest Quality Issues
iOS
Nov 18, 2024
DriveEasy is a jail
Even if I was staying at home, with 24h wifi connection, with all allowed permits, this app will ask you reconnect again and over again. It is literally an electronic monitoring, because you have to spend time every day to report you are connected. Really the worst plan among all insurance companies I tried in my life. I am a customer, not a prisoner.
iOS
Nov 18, 2024
Photo upload
The photo upload for iPhones is horrible.
Android
Nov 18, 2024
Easy install and doesn't hang up. Follow on issue which I see others have also given. I am an exceptional driver and am fed up with being rated as Good in the app, simply because I sporadically have Google maps running during trips. It consistently gigs me for that and the app needs to be updated to ignore maps running, or I will remove it. This is an unacceptable oversight in the app programming. Please address it.
Android
Nov 18, 2024
Very user friendly, except for adding a utility trailer to my policy in my home state of Massachusetts. Impossible to do via the app and difficult with Geico in general.
Android
Nov 18, 2024
I keep my phone in a phone holder in my car, I don't touch my phone at all, but I get penalized as if I was holding the phone the entire way!!! My Geico rates are based on this????? This is not fair! There is something definitely wrong with this app!!!!
Android
Nov 19, 2024
If you can't properly develope an honest, functional consumer app, don't offer it as incentive or convenience! Not sure with which update my problems started, but I have the most inaccurate ratings when it comes to phone handling and breaking. Litterally an ad nauseum concern with most user ratings I've read. My driving score is easily 15 points lower than it should be because of an intentionally, oversensitive algorithm, I believe sabotages users in order to charge higher insurance rates.
Android
Nov 19, 2024
Just crashes on my phone after installing it. I'm not able to open it
Android
Nov 19, 2024
The GEICO app is largely user-friendly, allowing for quick and convenient insurance management. However, the DriveEasy feature has a recurring issue. Despite keeping my phone in my pocket or on the side while driving, it frequently registers as I'm handling it, which significantly impacts my driving score. Additionally, the app intermittently prompts me to "Finish DriveEasy Setup" after a few days, causing further inconvenience.
Android
Nov 19, 2024
App doesn't work and isn't User friendly. I get a email everyday or every other day saying I need to reset up drive easy because gieco isn't able to connect. also doing gig work and having to use Google maps you get penalized with drive easy. all the other posts on reviews I've seen we have all had the same problems and for gieco not to address them is highly unacceptable. please fix or I will go to another insurance company when my policy is up
GEICO Mobile - Car Insurance - Product Description
Life is full of lane changes. Some expected. Some not as much. No problem, because the GEICO Mobile app is here to lend a hand if you ever need a quote, policy update, tow, or you just need to change your address. Now, when life changes lanes we’ll be right there because we’re always headed in your direction. Not to toot our own horn but we’re the #1 Insurance Mobile App. Find out why below. FEATURES DIGITAL ID CARDS The days of rummaging through your wallet, past expired gym memberships and old receipts to find your insurance ID cards are over. Now they’re always easy to access right on your phone. Access them from the app or add them to your Apple Wallet. BILLING - MAKE A PAYMENT Now you don’t have to slow your roll to pay or manage your bill. The GEICO Mobile app makes paying on the go easy with numerous payment method options such as Apple Pay as well as flexible payment amounts that fit your needs. ROADSIDE ASSISTANCE No one likes being stranded in the middle of nowhere – or even in the middle of somewhere. The GEICO Mobile app lets you tap for a tow anyplace, anytime. SUBMIT AND MANAGE YOUR CLAIM Let’s be real - claims aren’t fun. A fender bender, crash or broken windshield can all be nerve-racking. That's why GEICO Mobile makes it easy to file and manage a claim. YOUR VIRTUAL ASSISTANT Ever wish you had a teeny tiny person in your pocket that you could ask questions about your policy, billing or more? Us too. So just ask GEICO’s Virtual Assistant. VEHICLE CARE Vehicles need tender loving care too. That’s why we make it so easy to get your car serviced, find out about recall alerts, and even get maintenance reminders. It’s like a hug for your car. NOTICE TO CALIFORNIA RESIDENTS: See our CA Notice of Collection: https://media.geico.com/legal/privacy_policy.htm#california_residents_collection
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