58
fair
GEICO Mobile - Car Insurance | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
370 Reports
370 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
179 Reports
179 Reports
User Feedback
33%
iOS
179 Reports
179 Reports
67%
Android
370 Reports
370 Reports
GEICO Mobile - Car Insurance - Latest Quality Issues
iOS
Feb 27, 2025
Rip off
I'm not adding another payment method why should I
iOS
Feb 27, 2025
Not reliable
The app is fantastic when it's working! But often it's not when I go to use it. Which is seldom. Very inconvenient.
Android
Feb 27, 2025
Sometimes when looking up a current roadside assistance claim I can't open the details portion of it. Also if I'm inactive on the app for more than 5mins I get logged out and if that wasn't bad enough I then also have to basically 2FA with a code via text, it's so annoying like I get wanting security but maybe have it be 8hrs instead because sometimes you have to wait an hour or two if not more for the tow and I constantly have to be receiving and deleting texts. It's annoying.
iOS
Feb 27, 2025
Doubled my premium for no reason
My spouse has been in one small fender bender in 20 yrs of having geico, I have been in none that were of my fault. I work from home and he only drives 15 miles to work each day. You doubled our premium. When I called the young lady said well oh well the statics in your area have changed and there is nothing I can do. I understand if you think it's best to find another company. INSANE. I'm finding another company regardless
Android
Feb 28, 2025
No auto fill of passwords. Why just why? I could go on and on... 30 days for rental??? When was the last time an auto shop only took 30 days? Still wasn't fixed completely. 2k more out of pocket ( No reimbursement) Auto glass replacement (no reimbursement).... How do they get away with this.... no response, just don't answer the emails and phone calls. Perfect!!!!
iOS
Feb 28, 2025
Terrible Insurance Company
It takes all day to reach an agent by phone or chat even during typical slow periods of the day. If we are going to be paying these ridiculous premiums then we need an agent to speak with right away! We pay these outrageous premiums just because it is a necessary evil. Chances are we will very rarely ever use the insurance and look at all that money just flushed down the drain. I do not recommend GEICO.
Android
Feb 28, 2025
Tracking is terrible, marks for mistakes not made. Also, constantly turns DriveEasy off by itself, and every time it does, you have to go through a forced 2fa to log in and get a code to turn DriveEasy on.
Android
Feb 28, 2025
Keeps logging out.. keeps making me log in.. I can't sign in with my thumb print anymore. The app needs updated or something cause it sucks now.......
Android
Feb 28, 2025
Garbage app. My policy lapsed and it was impossible to pay my balance without using the app. Except the app wouldn't let me sign in at all. Straight Garbage. After 10 loops of using a code sent to my phone and not being able to sign in to my account, I caved and called. Super frustrated with this experience. Never get geico they're absolutely terrible.
GEICO Mobile - Car Insurance - Product Description
Life is full of lane changes. Some expected. Some not as much. No problem, because the GEICO Mobile app is here to lend a hand if you ever need a quote, policy update, tow, or you just need to change your address. Now, when life changes lanes we’ll be right there because we’re always headed in your direction. Not to toot our own horn but we’re the #1 Insurance Mobile App. Find out why below. FEATURES DIGITAL ID CARDS The days of rummaging through your wallet, past expired gym memberships and old receipts to find your insurance ID cards are over. Now they’re always easy to access right on your phone. Access them from the app or add them to your Apple Wallet. BILLING - MAKE A PAYMENT Now you don’t have to slow your roll to pay or manage your bill. The GEICO Mobile app makes paying on the go easy with numerous payment method options such as Apple Pay as well as flexible payment amounts that fit your needs. ROADSIDE ASSISTANCE No one likes being stranded in the middle of nowhere – or even in the middle of somewhere. The GEICO Mobile app lets you tap for a tow anyplace, anytime. SUBMIT AND MANAGE YOUR CLAIM Let’s be real - claims aren’t fun. A fender bender, crash or broken windshield can all be nerve-racking. That's why GEICO Mobile makes it easy to file and manage a claim. YOUR VIRTUAL ASSISTANT Ever wish you had a teeny tiny person in your pocket that you could ask questions about your policy, billing or more? Us too. So just ask GEICO’s Virtual Assistant. VEHICLE CARE Vehicles need tender loving care too. That’s why we make it so easy to get your car serviced, find out about recall alerts, and even get maintenance reminders. It’s like a hug for your car. NOTICE TO CALIFORNIA RESIDENTS: See our CA Notice of Collection: https://media.geico.com/legal/privacy_policy.htm#california_residents_collection
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