Quality degradation at GO2bank: Mobile banking  
Users report higher volume of Quality Issues than usual
61
fair

GO2bank: Mobile banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
87%
Android
140 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
21 Reports
User Feedback
13%
iOS
21 Reports
87%
Android
140 Reports
GO2bank: Mobile banking - Latest Quality Issues
Android
Feb 26, 2025
I like this app but it's just stupid that they charge u a fee if u use your card to pay someone or put money on your cash app and on PayPal if u use it to send money when there are so many other banking apps that u can use for free is starts at 49¢ and goes up from there.
Android
Feb 26, 2025
They don't verify identity for those coming to create account. Almost impossible to reach to human agent.
Android
Feb 27, 2025
Can access my account
Android
Feb 27, 2025
Trying to activate card. Error saying we cannot process your request at this time. Havent been able to activate a new card inside app for 2 days. Not off to a good start.
Android
Feb 28, 2025
They closed my account withno explanation as to why... I have 743 dollars in it it's been 4 years now and my account still sits the same I can't access my money nor will they send me a check
Android
Feb 28, 2025
Got a direct deposit and payed my overdraft balance. Today GO2bank charged me $15 even though my balance was brought to above $0. That's js stealing at this point. I spent $10 at 5am om gas and was told to pay it back within 24hrs, I got paid at 9pm. 15$ fee on a transaction that was the day after the debt was already paid.
iOS
Feb 28, 2025
Total fraud.
They advertise no fees no no purchase necessary but I'm stuck with a negative balance reflects on my account I don't want to use go to bank
Android
Feb 28, 2025
Refuses to work if vpn is on. Limited control. Glitchy. Hard to navigate. Has the glitch where it will not accept a correct password often.
Android
Feb 28, 2025
I don't suggest this app for anybody this app sucks completely do not waste your time go to a different app they're no help you can't talk to a live person it's a waste of time
GO2bank: Mobile banking - Product Description
Don't let a big bank make you feel small. GO2bank™ is the banking app built for everyday people. Keep more of your hard-earned money with no monthly fees¹ and our free nationwide ATM network⁷.

No surprise fees
Say no to monthly fees and hidden fees² and yes to keeping more of your money. No monthly fees with eligible direct deposit¹. Otherwise, $5 per month.

Early paydays and more ways to save
When it comes to payday, early is right on time. Get your pay up to 2 days early and government benefits up to 4 days early with direct deposit⁶. Need cash? Withdraw for free at our free nationwide ATM network⁷. Want to save? Earn more with an APY well over the national savings rate average¹¹.

Built-in backup
Stay covered with up to $200 in overdraft protection after eligible direct deposits and opt-in³.

Credit building
With the GO2bank Secured Visa® Credit Card, climbing to better credit is easier with no annual fee⁵, and no credit check⁴ when you apply.

Account protection
Keep your money safe with just a tap on the app with lock/unlock your card⁸. And we'll send fraud alerts if we ever see anything shady¹⁰.

A bank you can trust
We're a Member FDIC bank and a brand of Green Dot Corporation, which means your money is federally insured⁹ and never held by a third-party bank. Green Dot has also been named one of Newsweek's Most Trusted Companies in America for 2023 and has serviced over 67 million accounts over the last 23 years.

Download the app to open an account or visit GO2bank.com to learn more.

Online access, mobile number verification (via text message) and identity verification (including SSN) are required to open and use your account. Mobile number verification, email address verification and mobile app are required to access all features.

See Deposit Account Agreement at GO2bank.com/daa for fees, terms and conditions.

1. Monthly fee waived when you receive a payroll or government benefits direct deposit in the previous monthly statement period.
2. See our simple fees chart at GO2bank.com.
3. Fees, terms and conditions apply.
4. Available only to GO2bank accountholders with direct deposits totaling at least $100 in the past 30 days. Eligibility criteria applies. Other fees may apply.
5. Annual Percentage Rate is 22.99% and is accurate as of 8/1/2023. For additional information about Annual Percentage Rates, fees and other costs, see GO2bank Secured Credit Cardholder Agreement and Security Agreement at GO2bank.com.
6. Early direct deposit availability depends on payor type, timing, payment instructions and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period.
7. See app for free ATM locations. $3 for out-of-network withdrawals, plus any additional fees the ATM owner or bank may charge. Limits apply.
8. Previously authorized transactions and deposits/transfers to your account will function with a locked card.
9. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.
10. Message and data rates apply.
11. Interest paid quarterly on the average daily balance of savings during the quarter up to a $5,000 balance and if the account is in good standing. Fees on primary deposit account may reduce earnings on your savings account. APY may change before or after you open an account.
12. NO PURCH. NEC. Void where prohibited. 18+ Official rules, www.go2bank.com/wintheweek.

Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association.

Technology Privacy Statement - https://www.go2bank.com/techprivacy
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