11
poor

Hive | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
63%
Android
131 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
78 Reports
User Feedback
37%
iOS
78 Reports
63%
Android
131 Reports
Hive - Latest Quality Issues
iOS
Jan 26, 2025
App disconnect
Since the most recent update (19/1/25) the app frequently freezes. The only solution is to delete and reinstall, whereupon when logging in and applying the verification code, it instantly connects perfectly - until the next time it freezes… It's not a WiFi issue. If it were, it wouldn't connect so easily on re-installation. Sort it out please!!
Android
Jan 26, 2025
Problem opening the app
Android
Jan 27, 2025
The changes recently applied to this app have made it virtually unusable. Totally unacceptable given the cost of this device to purchase and install.
iOS
Jan 27, 2025
New update issues
Mostly fine, occasionally went offline but after last update has suddenly decided my thermostat is offline (it's not) so can't control anything by the app at the moment, which is obviously a big selling point for hive! 🤦🏼‍♀️
Android
Jan 27, 2025
Changed phone recently and since installing hive, it just doesn't work. Just keeps me at the loading screen. Very frustrating as I can see or amend my schedules
Android
Jan 27, 2025
Hive Live is not working.
Android
Jan 27, 2025
I only have this for my boiler but the trouble is that the communication between Hive and the boiler is only one-way. So, turn the heating on in the app, but if there's anything wrong with the boiler, as in not going on, the app will still say the heating is on.
Android
Jan 28, 2025
Never had any issues with this app till it changed to beta. It regularly doesn't respond. It's easier to just get up and do it manually.
Android
Jan 29, 2025
Fair enough app but a bit clunky if you are intending to make frequent changes. My biggest criticism is that I can't control my home AND my holiday home on the same phone/tablet. I have one Hive app on my phone and another on my tablet. (I needed a second email address too)
Hive - Product Description
MAKE LIFE EASIER

At Hive, we don’t just think smart, we act smart. From lighting to heating, to charging up your electric vehicle, we create smart home devices and services for almost 2 million homes across the country. And as we focus our efforts on a more sustainable future, our Hive services can help with that, all while seamlessly connecting your home.


TAKE CONTROL
Manage your home with just the tap of our Hive app. With Hive Actions, you can connect all your devices. If you want to turn on the heating or boost your hot water with a quick press of the screen, you can do that. You can even set your lights to switch on when there’s motion detected after dark. However you want to set it up, it’s easy to do so.

By setting your devices to come on and off when you want, you can take greater control of the energy you’re using. So not only will you set up a super-smart home, but you’ll be able to do it without wasting energy too. We have a wide selection of Hive products to help with this.



HIVE THERMOSTAT
•	Our award-winning thermostat is the UK’s favourite smart thermostat
•	Control your heating on the device, from the app or even with your voice
•	Set schedules and get alerts, wherever you are
•	Built-in Frost Protection works in the background to prevent problems in the winter
•	Boost your heating with just a tap of the Hive app if you want a bit of extra warmth on a cold evening
•	Save up to £110 per year when you combine it with Hive Heating Plus


HIVE THERMOSTAT MINI
•	Smaller, sleeker and filled with all the perks of its older Hive sibling (Hive Thermostat) – it’s even won awards too!
•	Works with Amazon Alexa, Google Assistant and the Hive app to give you greater control of your home and smart devices
•	Simple design and reflective finishes will make it fit in with any home décor


HIVE EV CHARGING
•	Syncs with your energy tariff via the Hive app so you’ll charge your EV when it’s at its cheapest
•	Installed by trusted British Gas engineers
•	View updates in real time via the Hive app


HIVE SENSORS & PLUGS
•	Window and door sensors can monitor your home so you can relax when you’re out
•	Notifications if a door or window is open will go straight to you via the Hive app
•	If you want to set timers on lights or other home appliances, just set it in the Hive app when you use Hive plugs


HIVE LIGHTING
•	Spotlights, dimmable lights and colour-changing bulbs add some spice to your home’s lighting
•	Turn them on or off, or schedule a time, just by tapping the app




HIVE CONNECTIVITY
•	Our Hive Hub helps you connect all your Hive devices so you can manage it via your smartphone
•	Need that extra bit of reach in the loft or basement? Boost your signal with the Hive Signal Booster to make sure every bit of your home is connected




Discover more at hivehome.com
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