12
poor
Hive | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
151 Reports
151 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
56 Reports
56 Reports
User Feedback
27%
iOS
56 Reports
56 Reports
73%
Android
151 Reports
151 Reports
Hive - Latest Quality Issues
Android
Nov 15, 2024
Unreliable. Set the schedule and heat doesn't come on even though all connected
Android
Nov 15, 2024
My thermostat is not connected, I've changed the batteries checked wifi, and everything else is connected. I tried to check on app FAQ and went to a page not recognised. This morning, I tried to chat in the app, and the app keeps closing. What's the point if it's not going to be useful. The status on the hive box is flashing white, and the thermostat isn't connected. Nightmare, really. Any suggestions welcome.
iOS
Nov 15, 2024
Not as good as it used to be
Works fine once the app connects to the hub, but it often takes 4-5 attempts at opening and closing the app before the connection works. Even worse trying to access remotely. New app is pretty poor overall to be honest.
Android
Nov 15, 2024
Often won't update or display data, very temptemental. For hive plus, showing no days learning one day, some the next, then none. Often only shows insights to lunch time. Very poor app.
Android
Nov 15, 2024
6 months old hive Glitch works fine on wife's iphone since update doesn't show heating history on my android same wi fi network wouldn't reccomend will be changing too google nest when I have boiler serviced
iOS
Nov 15, 2024
Rubbish
You haven't fixed the issue I've just had BGas in and before and after the visit the thermostat does NOT fire up the boiler with the heating for some reason if the hot water is already on and then sometime after I fire up the heating via the thermostat the boiler doesn't fire up or heat the radiators / all this since the ‘update' now it seems you're more interested in trying to sell us STUFF rather than getting the basics right like basic control of water and heat. If I have to physically go to the boiler now each time to get the heat on what do I need Hive for??? You've turned what was a functioning app that I was confident I could use to power up the heating remotely before I got home into a white elephant, thanks a lot!!!
iOS
Nov 15, 2024
Still waiting for dark mode
Please can you make a dark mode? Also the new app design is more complicated than the old one. Love Hive though.
iOS
Nov 16, 2024
Oh dear, what a mess.
The recent update to the app is TERRIBLE. The interface is harder to use (duration of boost for example). Shame as the actual heating part is good. Seriously - fire your GUI designer.
iOS
Nov 16, 2024
Unreliable
Ever since they have changed the app, it's been completely unreliable. I have to restart the hub and wifi router every 3-4 days as the app is not responding and the hub it trying to reconnect to their system. Online support has limited availability and when talking to customer service, only solution is to turn off and disconnect the hub and router.
Hive - Product Description
MAKE LIFE EASIER At Hive, we don’t just think smart, we act smart. From lighting to heating, to charging up your electric vehicle, we create smart home devices and services for almost 2 million homes across the country. And as we focus our efforts on a more sustainable future, our Hive services can help with that, all while seamlessly connecting your home. TAKE CONTROL Manage your home with just the tap of our Hive app. With Hive Actions, you can connect all your devices. If you want to turn on the heating or boost your hot water with a quick press of the screen, you can do that. You can even set your lights to switch on when there’s motion detected after dark. However you want to set it up, it’s easy to do so. By setting your devices to come on and off when you want, you can take greater control of the energy you’re using. So not only will you set up a super-smart home, but you’ll be able to do it without wasting energy too. We have a wide selection of Hive products to help with this. HIVE THERMOSTAT • Our award-winning thermostat is the UK’s favourite smart thermostat • Control your heating on the device, from the app or even with your voice • Set schedules and get alerts, wherever you are • Built-in Frost Protection works in the background to prevent problems in the winter • Boost your heating with just a tap of the Hive app if you want a bit of extra warmth on a cold evening • Save up to £110 per year when you combine it with Hive Heating Plus HIVE THERMOSTAT MINI • Smaller, sleeker and filled with all the perks of its older Hive sibling (Hive Thermostat) – it’s even won awards too! • Works with Amazon Alexa, Google Assistant and the Hive app to give you greater control of your home and smart devices • Simple design and reflective finishes will make it fit in with any home décor HIVE EV CHARGING • Syncs with your energy tariff via the Hive app so you’ll charge your EV when it’s at its cheapest • Installed by trusted British Gas engineers • View updates in real time via the Hive app HIVE SENSORS & PLUGS • Window and door sensors can monitor your home so you can relax when you’re out • Notifications if a door or window is open will go straight to you via the Hive app • If you want to set timers on lights or other home appliances, just set it in the Hive app when you use Hive plugs HIVE LIGHTING • Spotlights, dimmable lights and colour-changing bulbs add some spice to your home’s lighting • Turn them on or off, or schedule a time, just by tapping the app HIVE CONNECTIVITY • Our Hive Hub helps you connect all your Hive devices so you can manage it via your smartphone • Need that extra bit of reach in the loft or basement? Boost your signal with the Hive Signal Booster to make sure every bit of your home is connected Discover more at hivehome.com
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