10
poor
Hive | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
38%
Android
85 Reports
85 Reports
iOS unitQ Score
iOS User Feedback
62%
iOS
136 Reports
136 Reports
User Feedback
62%
iOS
136 Reports
136 Reports
38%
Android
85 Reports
85 Reports
Hive - Latest Quality Issues
iOS
Mar 30, 2025
App is not working
Yet again another app released without proper testing. After the change to British Summer Time on 30th April all our scheduled start times have shifted forward by one hour. This is annoying and would entail a bit of work to correct. However the app will not save revised schedule times. Very poor work Centrica. Please sort it out quickly.
iOS
Mar 30, 2025
Good remote control BUT……
The app is great for controlling the heating & water, particularly when away from home. However it has annoying glitches. Latest being all timings on the app have adjusted by 1 hour with BST & cannot be changed. Also the iPhone widget no longer works
iOS
Mar 30, 2025
How is this company still in business?
Setup was enough of a struggle but the app update released ahead of daylight savings with one of the worst hacks I have ever seen takes the biscuit. As a developer myself, I cannot believe a company would release something so poor and as a consumer I honestly expected much higher standards from a company that came from British Gas. Choose a different provider if you can.
iOS
Mar 30, 2025
Clocks going forward has messed up App
This app is driving everyone crazy since clocks went forward today. Scheduling etc has been a nightmare. It needs a software update now not the non responses you get from them. It needs binning or competent people put in charge of it.
iOS
Mar 31, 2025
Version 12.6.2
As always happens when the hour changes, which is obviously always on a Sunday, the system changes the heating timetable. So it had put all the times forward by an hour. How stupid. If I wanted them changed, I would have changed them myself. Also, after going through and changing all of them back on Sunday evening (30/3/25), the system put them all back an hour again. Really, the hour change happens twice a year, is always known about well in advance and you released an update two days ago. Why is it that you can never handle clocks going forward or back? It's lucky I rechecked the timetable before going to bed or the heating would have come on an hour too early. Please sort this out. It's absolutely rubbish. Just don't change things - let people do it themselves. We are all aware of the hour going forward so please don't try to second guess what we want.
iOS
Mar 31, 2025
Scheduling gone astray
Clocks went forward on Sunday and this update's handling of time-slots seems all over the place and out of sync with the web version. Cycling hub and thermostat as suggested doesn't fix the problem so app needs looking at urgently
iOS
Mar 31, 2025
British Summer time is not updated
The Hive has not updated the British Summer time for March 2025 and hot water and heating schedules are now one hour different. The app help is useless and it cannot tell me where to check the app time. The help proposed three different options but none have the time adjustment settings. Can not believe the app does not update time automatically and cannot facilitates the time adjustment.
iOS
Mar 31, 2025
Unreliable
Had a Hi e unit and Renault Megane for 15 months - today like many days in the past my car had failed to charge over night. Constant issues - unit has been showing offline for over three months Hive can't fix it. Along with a shocking energy supplier in the form of British Gas I would advise you all to take a good look at the market before you choose Hive and British Gas.
iOS
Mar 31, 2025
Problems since clocks went forward uk
Hive app doesn't seem to have updated. Despite researching as much as I can and deleting app and downloading it again I have no clue as to how to fix this. Never had this problem before when clocks have changed. Please help Update - seems to have righted itself now but the issues on the day the clocks changed was stressful
Hive - Product Description
MAKE LIFE EASIER At Hive, we don’t just think smart, we act smart. From lighting to heating, to charging up your electric vehicle, we create smart home devices and services for almost 2 million homes across the country. And as we focus our efforts on a more sustainable future, our Hive services can help with that, all while seamlessly connecting your home. TAKE CONTROL Manage your home with just the tap of our Hive app. With Hive Actions, you can connect all your devices. If you want to turn on the heating or boost your hot water with a quick press of the screen, you can do that. You can even set your lights to switch on when there’s motion detected after dark. However you want to set it up, it’s easy to do so. By setting your devices to come on and off when you want, you can take greater control of the energy you’re using. So not only will you set up a super-smart home, but you’ll be able to do it without wasting energy too. We have a wide selection of Hive products to help with this. HIVE THERMOSTAT • Our award-winning thermostat is the UK’s favourite smart thermostat • Control your heating on the device, from the app or even with your voice • Set schedules and get alerts, wherever you are • Built-in Frost Protection works in the background to prevent problems in the winter • Boost your heating with just a tap of the Hive app if you want a bit of extra warmth on a cold evening • Save up to £110 per year when you combine it with Hive Heating Plus HIVE THERMOSTAT MINI • Smaller, sleeker and filled with all the perks of its older Hive sibling (Hive Thermostat) – it’s even won awards too! • Works with Amazon Alexa, Google Assistant and the Hive app to give you greater control of your home and smart devices • Simple design and reflective finishes will make it fit in with any home décor HIVE EV CHARGING • Syncs with your energy tariff via the Hive app so you’ll charge your EV when it’s at its cheapest • Installed by trusted British Gas engineers • View updates in real time via the Hive app HIVE SENSORS & PLUGS • Window and door sensors can monitor your home so you can relax when you’re out • Notifications if a door or window is open will go straight to you via the Hive app • If you want to set timers on lights or other home appliances, just set it in the Hive app when you use Hive plugs HIVE LIGHTING • Spotlights, dimmable lights and colour-changing bulbs add some spice to your home’s lighting • Turn them on or off, or schedule a time, just by tapping the app HIVE CONNECTIVITY • Our Hive Hub helps you connect all your Hive devices so you can manage it via your smartphone • Need that extra bit of reach in the loft or basement? Boost your signal with the Hive Signal Booster to make sure every bit of your home is connected Discover more at hivehome.com
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