67
fair
KAYAK: Flights, Hotels & Cars | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
107 Reports
107 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
26 Reports
26 Reports
User Feedback
20%
iOS
26 Reports
26 Reports
80%
Android
107 Reports
107 Reports
KAYAK: Flights, Hotels & Cars - Latest Quality Issues
iOS
Feb 22, 2025
Great app
I have nothing but good things to say about this app! You can plan, compare, and get great prices. Pros: great way to compare real time, gives plenty of options, will save alerts to for price changes, will save your trips in the app and remind you to check in, any changes by the airlines will show up in the notifications (if you don't get it in your email first), will keep track of your travels, and even provides a packaging list! Con: sometimes when you search a destination, round-trip with dates. The search has an option to see cheaper/better days to go to your destination, you open it, and it says $64 from one date to another date! So you click it and that price is nowhere to be found! I emailed about this issue and was advised that it was escalated but I've seen no improvement. This is the ONLY issue I have seen but it is a BIG deal. Overall this is how is primarily do my vacation planning.
iOS
Feb 23, 2025
Bad experience
I paid for a rental car and when came to pick it up they told me that they don't rent a car to Illinois residents and didn't give me a car and didn't give me a refund. They had all my information upfront and they knew that I am a resident of Illinois
Android
Feb 23, 2025
Constant error "session is anonymous", meaningless, has been happening for weeks now. This app was previously 5 star so I'm sad to see this regression
Android
Feb 24, 2025
Some airlines don't show up when searching for flights. And in some cases, you can get lower prices on kayak than the airline website.
iOS
Feb 25, 2025
Date change on tickets in Brazil
Do not use kayak for airline tickets in Brazil. Buy a ticket - the date changes by a month and when you get to the airport GOL or Latham offer a $500 ticket to replace your $100 ticket Happened to me twice and others at the airport also. GOL and Latham are in cahoots with Kayak
iOS
Feb 25, 2025
ashamed
RUBBISH! We are outraged, scandalized We have been organizing our trip to London for weeks, we have planned our budget in relation to everything we have seen. I registered several flights on Kayak, including the cheapest at €275, which made us €90 per person, being 3. In the search criteria, they ask for the number of people so I selected 3 people. From there all the flights are displayed with a price next to it, it is logical that the price is for 3 people given that I put 3 people in my search!! Today I go to buy the tickets, so I go to the site that Kayak offers me, and when I arrive on the site what do I see? "€275 price per person" SORRY???? I insulted you with all the names Kayak la Aren't you ashamed to make us believe that the price is the total price when in fact when I arrived on the purchase site it is written that it is the price per person??? What's wrong with giving false information like that!! Given that in the search the number of people is written, and that NOWHERE on your rotten site is it written that it is per person, you make believe that it is the total price for the number of people we have chosen. SHAMEFUL SHAMEFUL IT'S A SHAME never again your site, NEVER I will give you a bad reputation believe me
Android
Feb 25, 2025
It used to work. Now it just hangs.
Android
Feb 27, 2025
The explored function always gives me a departure from "BOS" even though I configure other airports. It doesn't work
Android
Mar 1, 2025
I wanted to rent a car and the price seemed good to me. When I got there they wanted to charge me an exorbitant amount. I didn't pay that amount for my own car insurance, and even so they charged me for renting a car that I didn't use. I didn't like this and I wouldn't recommend this app at all. From a rental of less than 600 pesos I was left with a bill of almost twenty thousand pesos with no refund. This is not well planned. This app is not recommended at all.
KAYAK: Flights, Hotels & Cars - Product Description
KAYAK searches hundreds of travel sites at once to find exactly what you need for your trip, from cheap flights to great hotel deals and car rentals. Nonstop flight leaving at 9am? Sure. Pet-friendly vacation rental near the slopes? Yup. SUV rental for under $50/day? We're on it. Because we're travelers too and know that every trip is worth planning. BOOK FLEXIBLY Easily search, filter and sort your options to find the right travel offers for you - whether it's flights you can change with no fees, hotels, vacation rentals and car rentals with free cancellation, the cheapest deal, or the most comfortable seat. SAVE MONEY Get mobile-only rates and Private Deals on the app. Set Price Alerts to find out when prices drop, and use Explore to discover new destinations within your budget. EVERYTHING IN ONE PLACE This is more than just a travel app. Our Trips tool keeps your plans in order. Get alerts for flight and gate changes, access boarding pass on and offline and plan out and share your itinerary, all from one place. Use Guides to create, collect and share daily itineraries, tips and impressions along the way. COMPARE FLIGHT DEALS FROM 900+ SITES • Take the stress out of trip planning. Find flexible flight offers with no change fees. • Search with flexible dates up to +/- 3 days to see when's the best time to fly. • Filter options based on stops, airlines, departure times, cancellation policies, amenities & more. • Save your preferences to see your favorite airlines and hotels first (and skip ones you don't like). • Book at the right time. Price Forecast lets you know whether you should wait or book now. • We'll even show you Hacker Fares which pair together two one-way tickets for a round-trip flight (and save you $$). FIND A RENTAL CAR THAT FITS YOUR TRIP • Search from over 70,000 locations to find the perfect car rental for your trip. • Filter your rental car search by vehicle type including hybrids and electric vehicles, offers with unlimited mileage, enhanced cleaning and much more. • Risk-free booking: Find car rentals with a free cancellation policy so if plans change, you can easily rebook. HOTELS, VACATION RENTALS AND UNIQUE STAYS FROM THOUSANDS OF SITES • Compare all sorts of accommodation, from five-star resorts to holiday homes and boutique hotels. • Looking for a staycation? Uncover deals on amazing places to visit right here in the USA. • Stay flexible by easily filtering for hotel deals and vacation rentals with free cancellation. • Unlock Private Deals and exclusive mobile-only rates for even more savings. EXPLORE: Discover new destinations on your budget • Whether you have $300 or $3,000 to spend, Explore lets you set a budget and shows you where in the world you can go. TRIPS: All your travel plans in one place. • Keep all your plans organized in one travel app, regardless of where you booked. • Forward your booking confirmation emails to trips@kayak.com or sync your Gmail or Outlook account. • Use our Flight Tracker to stay up-to-date on any flight's progress, with real-time status updates, gate change & baggage claim notifications. • Check your Trip Stats to see how far you traveled, your top cities, and how many times you've been around the world. • Your traveler data is safe and secure - meaning you never have to re-enter your booking and credit card info. • Share your vacation plans with family & friends. • No signal, no problem. View your itinerary and notes with no internet connection. MEASURE YOUR BAG • AR measuring tool lets you know if your carry-on bag complies with the policy of the airline you're flying with. PRICE ALERTS: Never miss a deal • Let us do the searching for you. Create a Price Alert and we’ll notify you when the price drops. Download the KAYAK travel app now and get ready for your next travel adventure!
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