87
good

Microsoft Authenticator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 30 Days
Category: Productivity
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
95%
Android
7597 Reports
iOS unitQ Score
iOS User Feedback
5%
iOS
396 Reports
User Feedback
5%
iOS
396 Reports
95%
Android
7597 Reports
Microsoft Authenticator - Latest Quality Issues
Android
Jan 22, 2025
App won't work after install
Android
Jan 23, 2025
No option for no notification
Android
Jan 23, 2025
I am very disappointed that Microsoft Authenticator still doesn't have a dark mode. In 2025, this is a basic feature expected in any app, especially one frequently used in low-light environments. The lack of dark mode makes the app harder to use at night and is a missed opportunity to improve user accessibility and comfort. Please prioritize this feature in future updates.
Android
Jan 23, 2025
Used to work great before but ever since I broke my old phone and tried to install it in my new one, I've been having a lot of difficulty installing it since I need the authenticator app to access my account but I can't access my authenticator. It's a hopeless loop. I tried resetting my password and all but it just says that something's wrong even though I inputted the right password.
Android
Jan 23, 2025
I don't know if it's due to the app, but lately when I try to access my email, it says in red letters that they sent the code but it took me a long time to respond, and it's not like that, the message appears immediately, shortly after the app notification arrives, but I can't enter the number and it takes me a lot of work to enter and this last time I couldn't, it took almost an hour to get into my email.
Android
Jan 23, 2025
Frustrated Ever since I did a master rest on my android. I'm unable to use my authenticator. It keeps telling me to update the app. I can't get in my account, and I'm not given the option to text a code to my nunber.
Android
Jan 23, 2025
Just like the Google Authenticator I never did any codes are never any way to access please find access
Android
Jan 23, 2025
The app is very helpful and reliable, but sometimes it makes it difficult to sign in to my school work on canvas.
Android
Jan 23, 2025
Good job breaking the authentication process. I'm getting a real great user experience when the service requesting authentication immediately tells me it did not get a response from the app before the app can even open. Bravo!
Microsoft Authenticator - Product Description
Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. You also have additional account management options for your Microsoft personal, work or school accounts.

Getting started with multi-factor authentication

Multi factor authentication (MFA)provides a second layer of security. When enabled, during login after entering your password, you’ll be asked for an additional way to prove it’s really you. Either approve the notification sent to the Microsoft Authenticator, or enter the one-time password (OTP) generated by the app. The OTP codes have a 30 second timer counting down. This timer is so you never have to use the same time-based one-time password (TOTP) twice and you don’t have to remember the number. The OTP doesn’t require you to be connected to a network, and it won’t drain your battery. You can add multiple accounts to your app, including non-Microsoft accounts like Facebook, Amazon, Dropbox, Google, LinkedIn, GitHub, and more.

Getting started with passwordless

Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two-step verification process. After you’ve signed in with two factor authentication (2FA), you’ll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more.

Getting started with autofill

Microsoft Authenticator app can also autofill passwords for you. Sign-in on the Passwords tab inside the Authenticator app with your personal Microsoft account to start syncing passwords, including the passwords saved in Microsoft Edge. Make Microsoft Authenticator the default autofill provider and start autofilling passwords on apps and sites you visit on your mobile. Your passwords are protected with multi-factor authentication in the app. You will need to prove yourself with your fingerprint, face ID, or PIN to access and autofill passwords on your mobile. You can also import passwords from Google Chrome and other password managers.

Microsoft personal, work or school accounts

Sometimes your work or school might ask you to install the Microsoft Authenticator when accessing certain organization resources. You will need to register your device to your organization through the app and add your work or school account. Microsoft Authenticator supports cert-based authentication by issuing a certificate on your device. This will let your organization know that the sign-in request is coming from a trusted device and help you seamlessly and securely access additional Microsoft apps and services without needing to log into each.
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