90
epic

Microsoft Authenticator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 30 Days
Category: Productivity
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Microsoft Corporation? Unlock additional insights
Android unitQ Score
Android User Feedback
95%
Android
8260 Reports
iOS unitQ Score
iOS User Feedback
5%
iOS
451 Reports
User Feedback
5%
iOS
451 Reports
95%
Android
8260 Reports
Microsoft Authenticator - Latest Quality Issues
Android
Mar 29, 2025
worst experience every time I believe it will work fine, I changes my mobile every time so I use both Microsoft Authenticator and other renowned company Authenticator but before changing my mobile I used to backup all the things with both Authenticators but when I installed and signed in my new mobile all the data is deleted. but other Renowned Companies Authenticator is working very well. Required and most needed things are wiped out and I have struggled 1 Month to get back my locked accounts
Android
Mar 29, 2025
always "too many requests"
Android
Mar 29, 2025
hard to understand at first.. much better now. Seems to have multiple choices for same info
Android
Mar 29, 2025
In the User agreement, they clearly say they are recoding your actions, I get a pop-up wanting my phone's unlock?! ....unethical?
Android
Mar 29, 2025
notifications stops working anytime. and the app shows the passcode but the laptop screen doesn't have any options like that.
Android
Mar 29, 2025
Same problem as Alex Wilson below. Password was reset by the admin but nothing happens when I put it in. I go back to the "Get the App" loop even though the app is installed on my phone. It's an unending loop that ends with go to "[url]". Go there and the loop begins again. This is junk.
Android
Mar 29, 2025
I don't like how I have to put in the number on the screen ANNNND my phone pw when I'm already logged into my phone to access the app
Android
Mar 30, 2025
If I could give the thing zero stars, I would. This monstrosity should not be allowed to exist on people's computers & they claim it makes things easier, they are wrong. Got stuck in an endless loop trying to get into a brand new email I just bought, totally stumped Godaddy tech support. they gave me their number to reach Microsoft, but Microsoft A I didn't understand the issue & would not connect me to a human, I'll try again on Monday. Email in new domain still doesn't work!
Android
Mar 30, 2025
stuck.. I am currently trying to install this and never get past the part where you add an account.
Microsoft Authenticator - Product Description
Use Microsoft Authenticator for easy, secure sign-ins for all your online accounts using multi-factor authentication, passwordless, or password autofill. You also have additional account management options for your Microsoft personal, work or school accounts.

Getting started with multi-factor authentication

Multi factor authentication (MFA)provides a second layer of security. When enabled, during login after entering your password, you’ll be asked for an additional way to prove it’s really you. Either approve the notification sent to the Microsoft Authenticator, or enter the one-time password (OTP) generated by the app. The OTP codes have a 30 second timer counting down. This timer is so you never have to use the same time-based one-time password (TOTP) twice and you don’t have to remember the number. The OTP doesn’t require you to be connected to a network, and it won’t drain your battery. You can add multiple accounts to your app, including non-Microsoft accounts like Facebook, Amazon, Dropbox, Google, LinkedIn, GitHub, and more.

Getting started with passwordless

Use your phone, not your password, to log into your Microsoft account. Just enter your username, then approve the notification sent to your phone. Your fingerprint, face ID, or PIN will provide a second layer of security in this two-step verification process. After you’ve signed in with two factor authentication (2FA), you’ll have access to all your Microsoft products and services, such as Outlook, OneDrive, Office, and more.

Getting started with autofill

Microsoft Authenticator app can also autofill passwords for you. Sign-in on the Passwords tab inside the Authenticator app with your personal Microsoft account to start syncing passwords, including the passwords saved in Microsoft Edge. Make Microsoft Authenticator the default autofill provider and start autofilling passwords on apps and sites you visit on your mobile. Your passwords are protected with multi-factor authentication in the app. You will need to prove yourself with your fingerprint, face ID, or PIN to access and autofill passwords on your mobile. You can also import passwords from Google Chrome and other password managers.

Microsoft personal, work or school accounts

Sometimes your work or school might ask you to install the Microsoft Authenticator when accessing certain organization resources. You will need to register your device to your organization through the app and add your work or school account. Microsoft Authenticator supports cert-based authentication by issuing a certificate on your device. This will let your organization know that the sign-in request is coming from a trusted device and help you seamlessly and securely access additional Microsoft apps and services without needing to log into each.
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