47
poor
myPhonak | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
291 Reports
291 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
96 Reports
96 Reports
User Feedback
25%
iOS
96 Reports
96 Reports
75%
Android
291 Reports
291 Reports
myPhonak - Latest Quality Issues
Android
Dec 21, 2024
App cannot save the data of the changed programs
Android
Dec 22, 2024
doesn't stay connected. must switch off phone every few days.
Android
Dec 22, 2024
For such a prime brand this app is unbelievably poor. It fails to find my hearing aids on a regular basis. Then only after a forced shutdown from the apps settings on the phone it is able to reconnect. Also tends to forget personal settings you had saved. And while in personal settings, after any sound transmission from the phone it falls back to automatic mode, or sometimes a random setting.
Android
Dec 22, 2024
Too complicated. No support by AudioNova.
Android
Dec 22, 2024
fiddly with battery changes in
Android
Dec 22, 2024
It doesn't work on all laptops
Android
Dec 22, 2024
The app keeps breaking off the Bluetooth connection and does not connect again. I have to reinstall the app every time, which is associated with considerable effort! Even a visit to the hearing aid acoustician did not help. I'm wearing the Audeo I90-Sphere champagne (P5)
Android
Dec 22, 2024
buffering sounds a piercing tone that kills my ear. always a buzzing sound
Android
Dec 23, 2024
The app itself is very usable, but sometimes a bit confusing. Not even the acoustician understood the point 'setting up streaming' - it is completely unnecessary because there is nothing to set up. In addition, the app lacks SmartWatch support. Why huge widgets that take up half the screen, but no control (volume, programs, streaming play/pause) via the (Galaxy) Watch? It would be so easy... There is definitely still room for improvement to be really contemporary.
myPhonak - Product Description
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.* The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment) Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***. * Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices ** Available on Audéo Fit only ***Available on Audéo Fit , Lumity and Infinio devices Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. Hearing aid compatibility: myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity. myPhonak can be used with: Phonak Audéo™ I (Infinio) Phonak CROS™ I (Infinio) Phonak Sky™ L (Lumity) Phonak Naída™ L (Lumity) Phonak Terra™+ Phonak CROS™ L (Lumity) Phonak Audéo Fit™ (Lumity) Phonak Slim™ L (Lumity) Phonak Audéo™ L (Lumity) Phonak Audéo Life™ (Lumity) Phonak CROS™ P (Paradise) Phonak Audéo Fit™ (Paradise) Phonak Audéo Life™ (Paradise) Phonak Virto™ P-312 (Paradise) Phonak Naída™ P (Paradise) Phonak Audéo™ P (Paradise) Phonak Audéo™ M (Marvel) Phonak Bolero™ M (Marvel) Phonak Virto™ M-312 (Marvel) Phonak Naída™ M-SP (Marvel) Phonak Naída™ Link M (Marvel) Phonak Audéo™ B-Direct*** ***Advanced Remote Control and Remote Support not available Device compatibility: iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required. If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak. IOS is a trademark of Cisco, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Always seek the advice of a doctor in addition to using this app and before making any medical decisions. The app is only available in countries where the compatible hearing instruments have received official approval for distribution. myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
All intellectual property rights, including trademarks and word marks, are the property of respective owners