51
fair
myPhonak | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 7 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
281 Reports
281 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
109 Reports
109 Reports
User Feedback
28%
iOS
109 Reports
109 Reports
72%
Android
281 Reports
281 Reports
myPhonak - Latest Quality Issues
iOS
Nov 18, 2024
Unreliable
App is very poor with Bluetooth connections. I mostly can't get it to work and I have tried every suggested solution.
iOS
Nov 18, 2024
Connection problems
Has trouble connecting and making a program yourself is of no use because after a few minutes it has already disappeared from the app
Android
Nov 18, 2024
disturbing environmental noise
Android
Nov 18, 2024
very disappointed with the settings for 3 years...
Android
Nov 19, 2024
Three different Audiologist companies in Stockholm have tried and failed to pair my "Phonak Audeo [phone] RT" with the GOOGLE Pixel 7 with Android 14. Hope you can help me ? Sune Johansson
Android
Nov 19, 2024
Finds device never
Android
Nov 19, 2024
Unreliable connection to the hearing aids.
Android
Nov 19, 2024
Still and again many bugs for years. For example, communication with devices systematically cuts off after a few minutes (with untimely sounds) and sometimes you have to restart the mobile to find them. Or touching your mobile phone while phoning immediately cuts off the conversation. Also impossible to mute the sound in TV source mode. Charging the mobile temporarily cuts the sound. The developers don't seem to be wearing hearing aids...
Android
Nov 19, 2024
Im not really impressed with this app, ive had my hearing aids for about 4 months and i have found this app isnt user friendly, it doesnt hold custom settings for more than an hour or so, it iz also hard to figure how to save custom settings. My left hearing makes high pitched sounds sometimes and i have a custome setting to eliminate it but it wont hold for very long and i have to keep reselecting it.
myPhonak - Product Description
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.* The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment) Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***. * Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices ** Available on Audéo Fit only ***Available on Audéo Fit , Lumity and Infinio devices Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. Hearing aid compatibility: myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity. myPhonak can be used with: Phonak Audéo™ I (Infinio) Phonak CROS™ I (Infinio) Phonak Sky™ L (Lumity) Phonak Naída™ L (Lumity) Phonak CROS™ L (Lumity) Phonak Audéo Fit™ (Lumity) Phonak Slim™ L (Lumity) Phonak Audéo™ L (Lumity) Phonak Audéo Life™ (Lumity) Phonak CROS™ P (Paradise) Phonak Audéo Fit™ (Paradise) Phonak Audéo Life™ (Paradise) Phonak Virto™ P-312 (Paradise) Phonak Naída™ P (Paradise) Phonak Audéo™ P (Paradise) Phonak Audéo™ M (Marvel) Phonak Bolero™ M (Marvel) Phonak Virto™ M-312 (Marvel) Phonak Naída™ M-SP (Marvel) Phonak Naída™ Link M (Marvel) Phonak Audéo™ B-Direct*** ***Advanced Remote Control and Remote Support not available Device compatibility: iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required. If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak. IOS is a trademark of Cisco, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Always seek the advice of a doctor in addition to using this app and before making any medical decisions. The app is only available in countries where the compatible hearing instruments have received official approval for distribution. myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
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