49
poor

myPhonak | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 30 Days
Category: Medical
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
76%
Android
272 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
87 Reports
User Feedback
24%
iOS
87 Reports
76%
Android
272 Reports
myPhonak - Latest Quality Issues
Android
Feb 28, 2025
I have to reinstall 2-3 times a week. Why is that?
Android
Mar 1, 2025
Doesn't find Bluetooth every other time. Sometimes it's a big let down.
Android
Mar 1, 2025
The app does not allow you to save different equalization settings on each ear, which does not allow you to balance the proposed modes according to the wearer's audiogram. Too bad.
Android
Mar 1, 2025
The app is not programmed properly. The manufacturer will say that this is the phone's fault: Samsung A53 latest update!
Android
Mar 1, 2025
Was quite good until Android update 28/2/25 Now unable to use the app. S24 Ultra.
Android
Mar 1, 2025
I have a Xiaomi redmi note 13 phone and I can't pair my infio sphere, it finds them but doesn't pair them
Android
Mar 1, 2025
Will not connect.
Android
Mar 1, 2025
My devices no longer connect
Android
Mar 2, 2025
won't work making phone calls.
myPhonak - Product Description
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.*

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). 

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment) 

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***. 

* Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices
** Available on Audéo Fit only
***Available on  Audéo Fit , Lumity and Infinio devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. 

Hearing aid compatibility: 
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.  

myPhonak can be used with:
Phonak Audéo™ I (Infinio)
Phonak CROS™ I (Infinio)
Phonak Sky™ L (Lumity)
Phonak Naída™ L (Lumity)
Phonak Terra™+
Phonak CROS™ L (Lumity)
Phonak Audéo Fit™ (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity) 
Phonak Audéo Life™ (Lumity) 
Phonak CROS™  P (Paradise)
Phonak Audéo Fit™  (Paradise) 
Phonak Audéo Life™ (Paradise) 
Phonak Virto™ P-312 (Paradise) 
Phonak Naída™ P (Paradise) 
Phonak Audéo™ P (Paradise) 
Phonak Audéo™ M (Marvel) 
Phonak Bolero™ M (Marvel) 
Phonak Virto™ M-312 (Marvel) 
Phonak Naída™ M-SP (Marvel) 
Phonak Naída™ Link M (Marvel) 
Phonak Audéo™ B-Direct*** 

***Advanced Remote Control and Remote Support not available  

Device compatibility: 

iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required. 
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak. 

IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
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