19
poor

RBC Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
91%
Android
821 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
77 Reports
User Feedback
9%
iOS
77 Reports
91%
Android
821 Reports
RBC Mobile - Latest Quality Issues
Android
Nov 19, 2024
First my phone is not compatible and now my Tablet!!!!🤬 Android version 14
Android
Nov 19, 2024
very disappointing that when I tried to update this app on my Samsung A8, it is no longer compatible with my tablet. I have tried rebooting, reinstalling. Nope!
Android
Nov 19, 2024
I have Android 11, so what should I do? I did your recommendation but the Direct Investing is not working. See the message:... "Your currently using version is 4.46.1, which is no longer supported." I've just downloaded the app and it's no longer supported? 🙄
Android
Nov 19, 2024
Poor customer service and no proper link to connect for the advisor. Need to wait on call for more than hours.
Android
Nov 20, 2024
I have been with RBC since 2013. The app is not letting me login. I am keep getting message to update the app. I cannot do it from play store and no soultion found here and there . I am unable to send e-transfer and found another way to make a payment .I uninstalled and installed the app 3 times but no luck. Keeps on giving error update version . Wasted so much time on this . I am using Android 11. The DI is keeping on asking to update the app. But there is no update available on playstore .
Android
Nov 20, 2024
Unable to see my investments because it tells me that my app is an older version, but there is no update available for the app. So I guess my investments are just gone?
Android
Nov 20, 2024
Did the requested update for the app, everything work with direct banking, but when I switch to my direct investing, it still require me to do the update... would need to address this bug.
Android
Nov 20, 2024
Won't work on my device.
Android
Nov 20, 2024
Banks takes fees and fees and over charges you more fees. Then they force you to buy a new phone or else the app wont work on your phoen anymore? You really think im going to stay with rbc? I will transfer my chequings, credit card, and investing accounts to a different bank. All those fees will be for someone else.
RBC Mobile - Product Description
The RBC Mobile* app takes mobile banking to the next level. Everyday banking is always convenient, but our app helps make managing your money even easier. Our fresh and intuitive design gives you easy access to everything you'd expect from a banking app: account balances, money transfers, bill payments, cheque deposits, ATM locations and more. But we didn't stop there. We made it easier to find each feature with improved navigation. Our Action Button and Manage Menu take the most important tools and put them right at your fingertips. The best part? These menus are tailored to each page. 

Exclusive to the RBC Mobile app, NOMI plays a big part of the app experience. NOMI Insights help you manage your day-to-day finances with personalized tips and spend trends. NOMI Find & Save helps make saving easy by taking a look at your spending habits to find a little extra money and saves it for you – so you don't have to. 

We know you'll love everything the RBC Mobile app offers, and we want you to feel safe and secure using it. Starting at sign in, we've given you access to the latest in biometric identification technology, like Touch ID or Face ID, so you can securely access the app without having to remember your password. If you misplace your credit card, use the app to temporarily lock your card. 

PRIVACY RBC collects, uses and discloses the information that you provide to us in accordance with your account agreement(s) with us and our privacy policy, available at http://www.rbc.com/privacysecurity/ca/our-privacy-principles.html

Learn more about RBC digital channel privacy at http://www.rbc.com/privacysecurity/ca/online-privacy.html.

The RBC Mobile app might need to access device services for certain features, like finding nearby RBC Royal Bank® branches. For a full list of the features, check out http://www.rbcroyalbank.com/mobile/permissions/mobile-iOS.html.

For help removing the RBC Mobile app from your device, there are instructions at http://www.rbcroyalbank.com/mobile/permissions/mobile-iOS.html or you can contact mobile.feedback@rbc.com. 


LEGAL 
RBC does not sell, promote or otherwise provide financial services or products referred to in this app outside of Canada. You should not access this app if you are not a resident of Canada.

When you select to install the RBC Mobile app, you're consenting to any future updates or upgrades. Depending on your device, operating system or user-initiated settings, these might be automatically installed. You're able to withdraw your consent by uninstalling the RBC Mobile app from your device. 

If you download the RBC Mobile app, you must review, and are subject to, the terms & conditions found under the Legal link on www.rbc.com as well as all applicable agreements between you and any RBC company, including:
•Electronic Access Agreement (Personal clients of Royal Bank of Canada)
•Business Account Agreement (Business clients of Royal Bank of Canada)
•The Operation of Account Agreement (RBC Direct Investing clients)
•General Account Agreement (RBC Dominion Securities clients) 

*The RBC Mobile app is operated by Royal Bank of Canada, RBC Direct Investing Inc. and RBC Dominion Securities Inc. Contact information for these entities is available at  https://www.rbcroyalbank.com/customer-service/mailing-addresses/index.html

®/™ Trademarks of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. 
Touch ID, Face ID, Siri and iMessage are trademarks of Apple Inc., registered in the U.S. and other countries.
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