35
poor
Renfe | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
133 Reports
133 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
45 Reports
45 Reports
User Feedback
25%
iOS
45 Reports
45 Reports
75%
Android
133 Reports
133 Reports
Renfe - Latest Quality Issues
iOS
Feb 27, 2025
They only serve to collect
The most disappointing company I have ever encountered in my life. The app crashes every now and then and sometimes there are tickets available on the website and the app says the train is full. If I were in charge of the design and operation of this app, I would be on tranquilizers out of shame.
Android
Feb 27, 2025
It won't let me apply the gold card discount
Android
Feb 27, 2025
It doesn't work anymore.
Android
Feb 27, 2025
It's always down, it always fails, the application is horrible
iOS
Feb 27, 2025
It gives many errors when you go to pay
The app is great. Super easy and intuitive. But the Renfe website gives many problems with the purchase of tickets to complete the payment. It happens to me a lot that when I go to pay it tells me: error because the price has changed and obviously, to a much higher price.
Android
Mar 1, 2025
randomly crashes. 3 times the charm for buying tickets without error...
Android
Mar 1, 2025
Horrible. It doesn't let me link the passes or the tickets I have because it doesn't let me set the date or I just click on the verify button and it doesn't do anything at all. An embarrassing application. Renfe, the disgust I didn't feel when you were barely working, you've earned now.
Android
Mar 1, 2025
It's sad, all day long it takes to get a ticket
Android
Mar 1, 2025
Errors everywhere. You get fed up with entering passenger data only to find that there are no seats available and... you have to start all over again.
Renfe - Product Description
Aplicación oficial de Renfe para la compra y gestión de tus viajes en trenes Ave, Larga Distancia, Media Distancia y Avant. Descarga la app de Renfe y descubre todo lo que podrás hacer: - Comprar, cambiar y anular tus billetes más rápido - Guardar tu billete en el móvil y olvidarte del papel - Gestionar tus abonos y formalizar viajes, ¡imprescindible si eres viajero frecuente! - Consultar todas las rutas y los mejores precios - Comprar con código promocional - Asociar tu billete a tu tarjeta de fidelización y consultar tus Puntos Renfe - Accede a tu perfil y gestiona tus datos personales, datos de tus acompañantes y ¡mucho más! Cuando compras tus billetes en la app, ¡no te cobramos gastos de gestión! Además, si quieres sacarle el máximo partido, regístrate en la app y accede a todas las funcionalidades personalizadas que tenemos para ti. ¿A qué esperas? Descarga ya la app de Renfe gratis y empieza a sacarle partido. ¡Buen viaje!
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