fair

TD Bank (US) | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-12 Points Past 30 Days

Category: Finance

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

78%

Android
65 Reports

iOS unitQ Score

iOS User Feedback

22%

iOS
18 Reports

User Feedback

22%

iOS
18 Reports

78%

Android
65 Reports

TD Bank (US) - Latest Quality Issues

iOS

Jan 23, 2025

Terribly Inconvenient

A majority of the app is alright, but the one thing is that sometimes (and, unfortunately, very commonly) there are periods of time where I simply cannot pay my card because it displays a “we apologize for the inconvenience” error message when I try to pay it (yeah, that apology does a WHOLE lot of good for my credit score). Because of this I recently missed a credit card payment by a long shot because I would get that error message for a week straight. Please fix this issue as soon as possible.

iOS

Jan 25, 2025

Worst Mobile App I’ve Ever Used

Everything is glitchy. The option to accept anything is at the bottom of the screen - interfered with by the bezel, and hard to click. The buttons often don't react to clicks properly. The authorization for facial recognition hung. The navigation through accounts is bizarre, requiring several non-obvious clicks to view an account. The help is garbage, I tried to ask a question about funds availability for a 38k check I used to open the account with and got no answers. I'm in tech and have numerous financial accounts, banking and otherwise, and cannot believe how awful this app is top to bottom. After having such an awesome experience opening the account in the branch, you kill it with this garbage. I sold tech to TD bank and knew some people on the mobile team. How on earth can you guys look yourselves in the face after producing such garbage? Fire everyone and start over from scratch.

Android

Jan 25, 2025

How have you still not fixed Bill Pay? Every time I tap it or go to bill pay activity I get an error window that says "It's Us, Not You"

Android

Jan 26, 2025

Won't work with my phone. Big failure

Android

Jan 27, 2025

When you open the app it works fine. If you don't close it and restart it, it gets stuck on the first screen with a please wait message. It's pretty annoying. Everytime you use it you have to close it and reopen it. Not great.

Android

Jan 27, 2025

You can't use this app on certain devices

iOS

Jan 27, 2025

App is down

The app has been down since 8am yesterday and I need to be able to login and I can't

Android

Jan 29, 2025

This app is virtually unusable because, despite having a 'Remember Me' option, it still requires users to enter their full password every time they log in. This is extremely inconvenient, especially for those who don't memorize complex 16-character alphanumeric passwords with symbols.

Android

Jan 29, 2025

I have a signifcant account with TD Bank, I have also been thrown off my account quite a few years ago. I have been withdrawing my money personally at two off TD Rank sites. The reason I don't use the online account iis that there were .

TD Bank (US) - Product Description

The updated TD Bank app gives you secure, on-the-go access to your accounts, along with powerful and intuitive tools for managing them.

•	Deposit checks with a convenient check-capture tool.
•	Pay bills to almost any company or person.
•	Lock and unlock misplaced or lost debit/ATM cards.
•	Open an account in app.
•	Send or receive money to and from friends and family.
•	Make transfers between your accounts.
•	Change your password and other profile settings.
•	View account balances and activity.
•	Review your statements.
•	Give us your feedback right inside the app.
•	TD ASAP (TM) - Live Customer Service 24/7.

By clicking "Get," you consent to the installation of the TD Bank (US) app provided by TD Bank, N.A. and to any future updates/upgrades. You are also acknowledging that you understand that the TD Bank (US) app and any future updates/upgrades will/may perform the functions described below  at TD Bank, N.A.'s sole discretion. You may withdraw your consent at any time by deleting or uninstalling this app.

TD Bank, N.A. Member FDIC

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