70
good
Torrid | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
73%
Android
84 Reports
84 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
31 Reports
31 Reports
User Feedback
27%
iOS
31 Reports
31 Reports
73%
Android
84 Reports
84 Reports
Torrid - Latest Quality Issues
iOS
Dec 15, 2024
Could use improvement
No complaints about the shopping experience, but after I place an order it would be extremely helpful to show the size on the order summary page!
iOS
Dec 15, 2024
Customer Support
Don't bother using the contact customer support option because they just ignore it!
Android
Dec 16, 2024
confusing with promo code and pricing. Don't understand why you send me a code but when I applied it to my order instead of saving 20% my cost doubled.
Android
Dec 16, 2024
Ordered items for Christmas. The items got sent back because there was something wrong with my address, supposedly. I order from different places and haven't had an issue with the other companies. Customer service said it may have been the app because this is a busy time of year. They said I could reorder (not everything was in stock anymore) but I would get charged again, I didn't. I don't get a refund for 7-14 business days after they get back and restock the items. I'm done with this app!
iOS
Dec 17, 2024
I give up !
Just did the update and app won't open . Just a black screen that says torrid . Will not load . Even uninstalled and reinstalled. Terrible app ! Every update is worse than last . I give up .
iOS
Dec 17, 2024
Terribly slow
This app has been one of the worst to shop on for a long time. It's so unbelievably slow that I end up either giving up completely or going to my laptop. I don't find it very user friendly, going ‘back' is almost impossible and if it does it starts your search back at the top and you have to scroll through the items that shouldn't have appeared in your search anyway to find your spot. Even worse is it's often in a different order and you can't even find your spot.
Android
Dec 18, 2024
I recently placed an order & literally chose the store I wanted to pickup the items from for each individual piece & it still ended up assigned to the wrong store based on closer proximity. However, it doesn't take until consideration that I have to pay $7 to cross a bridge to get there. Plus, I'm disabled & my sister works at my chosen store so she could bring it home. So, thanks for choosing the wrong store app!
iOS
Dec 18, 2024
Horrible App
iphone 16 App will not load. Just spins and will not open
Android
Dec 22, 2024
There is a major problem with the app since the update. The home page is blank and says hook execution error, my account info is blank but it shows me as logged in. I un-installed and resinstalled, and that did nothing.
Torrid - Product Description
TORRID FASHION FOR SIZES 10-30 -------------------------------------- 20 YEARS OF PERFECT FIT As we reach our 20-year milestone, we reflect on how we've spent the last two decades breaking the rules of design in pursuit of the perfect fit. We didn’t believe curvy bodies should change to fit clothes; we changed clothes to fit curvy bodies. -------------------------------------- NEW & IMPROVED APP FEATURES YOU'LL LOVE: TORRID REWARDS Easily manage your account, rewards, and points YOU EARNED IT! A new, improved display for your rewards and loyalty status details FIND IT FAST Searching, browsing and filtering is easier and more accurate STAY INFORMED Get alerted to new styles, collections and sales TODAY'S DEALS All the sales and deals in the palm of your hand SHOP NOW, PAY LATER with Klarna Get what you want, when you want. No interest or fees when you pay on time. COOL IN-STORE EXPERIENCE Scan barcodes for reviews and other sizes online Show app at checkout to earn points and use rewards in store DIVERSITY & INCLUSION Creating a place where we all belong https://www.torrid.com/diversity-inclusion/ Do Not Sell My Personal Information To exercise your right to opt-out, please click on the “Do Not Sell My Personal Information” link at the footer of our website. See our Privacy Policy for more details: https://www.torrid.com/torrid/customer-service/about-torrid/td-customerservice-abouttorrid-privacyresponsibility.html
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