TrueLane by The Hartford | unitQ Score

Can't get passed continue

I feel that the savings isn't worth it if the savings don't increase I'll be investigating different coverage you are giving me a 12 percent discount an increasing my 6-month premium by 8.9% please review my account and realize that we are old retirees and don't drive very much at all many things are going up in price but this should not be one of them we have no accidents or DUIs or any other Road type incidents. At our age it seems this increase is price gouging

Does not work well. Sometimes it records trips and mostly does not. I have called and called. Downloaded, un-installed and installed again. Allowed all permissions. Program socks! The plug in one relocked better.

These telematics are all a bit farcical because they are not indicative of ultimate driving behavior. For example it's OK for me to use all the phone features on my car screen with Apple CarPlay but not on my phone. Why is one more distracting than the other? Specific to the True Lane app, the scoring methodology can only be described as bizarre. I have had perfect drives for over a month, the average of all of my individual scores is over 93 but my overall score is rated at 75. Huh? I've asked Hartford many times about this and they say it's right. Who knows if I will get the discount I deserve. At the end of the day this is all about a data play for The Hartford and I am dubious on whether I will continue beyond this first measuring period.

The context for scoring needs improvement.

Should have used artificial intelligence to program and monitor. Human and industry standard programming produced this lousy app.

Overall the app keeps me honest. It's easy to get caught up in keeping with the flow of traffic. I question the accuracy of varying speed changes on a single road. The road sign post shows where the increase or decrease changes. My 2024 vehicle states differently. So where does the Harford App pick up the change and do I get dinged for speeding?

Hard braking can't be helped when other drivers cut in front of u. Don't mean one was tailgating.

Does not record accurately. Sometimes does not record the trip at all. I have deleted and reinstalled the app twice