43
poor

TrueLane by The Hartford | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Navigation
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
60 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
16 Reports
User Feedback
21%
iOS
16 Reports
79%
Android
60 Reports
TrueLane by The Hartford - Latest Quality Issues
Android
Mar 6, 2025
Can't get passed continue
Android
Mar 7, 2025
I feel that the savings isn't worth it if the savings don't increase I'll be investigating different coverage you are giving me a 12 percent discount an increasing my 6-month premium by 8.9% please review my account and realize that we are old retirees and don't drive very much at all many things are going up in price but this should not be one of them we have no accidents or DUIs or any other Road type incidents. At our age it seems this increase is price gouging
Android
Mar 7, 2025
Does not work well. Sometimes it records trips and mostly does not. I have called and called. Downloaded, un-installed and installed again. Allowed all permissions. Program socks! The plug in one relocked better.
iOS
Mar 8, 2025
Scoring System is Confusing
These telematics are all a bit farcical because they are not indicative of ultimate driving behavior. For example it's OK for me to use all the phone features on my car screen with Apple CarPlay but not on my phone. Why is one more distracting than the other? Specific to the True Lane app, the scoring methodology can only be described as bizarre. I have had perfect drives for over a month, the average of all of my individual scores is over 93 but my overall score is rated at 75. Huh? I've asked Hartford many times about this and they say it's right. Who knows if I will get the discount I deserve. At the end of the day this is all about a data play for The Hartford and I am dubious on whether I will continue beyond this first measuring period.
Android
Mar 9, 2025
The context for scoring needs improvement.
iOS
Mar 9, 2025
App has bugs that are never fixed.
Should have used artificial intelligence to program and monitor. Human and industry standard programming produced this lousy app.
iOS
Mar 10, 2025
Accuracy on speed
Overall the app keeps me honest. It's easy to get caught up in keeping with the flow of traffic. I question the accuracy of varying speed changes on a single road. The road sign post shows where the increase or decrease changes. My 2024 vehicle states differently. So where does the Harford App pick up the change and do I get dinged for speeding?
Android
Mar 11, 2025
Hard braking can't be helped when other drivers cut in front of u. Don't mean one was tailgating.
Android
Mar 12, 2025
Does not record accurately. Sometimes does not record the trip at all. I have deleted and reinstalled the app twice
TrueLane by The Hartford - Product Description
TrueLane® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the TrueLane program. The app uses the sensors in your phone to automatically measure how you drive. The safer you drive, the better your potential Renewal Discount will be.
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