54
fair
TrueLane by The Hartford | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Navigation
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
59 Reports
59 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
21 Reports
21 Reports
User Feedback
26%
iOS
21 Reports
21 Reports
74%
Android
59 Reports
59 Reports
TrueLane by The Hartford - Latest Quality Issues
Android
Nov 14, 2024
**A year later edit. This app is a scam I feel like. Once your score drops, you can't get it back up. My score dropped 10 points in one week because of 3 events, I reported issues on 2 and got a generic response. A week later, with no issues, no increase. I canceled my insurance last night and went with a company that was cheaper even without the "discount." App stresses me out, lol
iOS
Nov 14, 2024
Bit of a pain to use.
Having to go through all your trips and eliminate the ones you weren't the driver.
Android
Nov 14, 2024
This application is inconsistent.
Android
Nov 16, 2024
Worst so far I cannot install to the end. I can't get help.
iOS
Nov 16, 2024
Good App - One Area Concern
I have concern with braking hits. None of my braking instances was related to avoiding accidents. 1. I was trained in drivers education that whenever possible that you don't slow down on highway but wait until you are on exit ramp. 2. Other instances was related to light changes. Seems like app could detect these instances and not hit so hard. I would think that it should know if in an exit ramp (GPS or even hearing turn single. Seems like it would know if
Android
Nov 17, 2024
I do not like TruLane because it does not record accurately. It does not know why it records a particular item. For instance, it may say I went to fast (for 7 feet), but it doesn't know why. If I am turning left, I do not turn if there is oncomming traffic. When it is clear, I then turn and attempt to not be in the intersection very long. I was trained in driving school to not stay in the intersection too long. Also, to get onto my home driveway I have to give it a little push (high curb).
Android
Nov 17, 2024
Reports me speeding when I'm not. Frequently "records my trip" just walking around, not even near my car.
Android
Nov 19, 2024
I am a passenger in someone else's vehicle about half the time and my phone is recording their driving if I don't remember to change my status to passenger. . It would be better if there was a device I could put in the glove box my car. Then it would only record my driving and I would not have to be trying to remember to change my status to passenger.
Android
Nov 20, 2024
I have been using this app and scored hi 95 the first 6 months, then it started giving me low scores for the same driving. I was on the interstate, going the speed limit well 5 miles under, and it said I was speeding and gave me a bad rating. Now I'm like at a 50 on my score and have 5 stars on all my driving trips. It's awful and supposed to help aarp people. That's a joke my insurance went up .I'm shopping for different insurance now.
TrueLane by The Hartford - Product Description
TrueLane® is a free smartphone app available to auto insurance policyholders from The Hartford in select states who are enrolled in the TrueLane program. The app uses the sensors in your phone to automatically measure how you drive. The safer you drive, the better your potential Renewal Discount will be.
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