TrueLane by The Hartford | unitQ Score

When I drive the app always say can't track my driving. And my rate is up.(Why)

I am receiving texts about how I don't have truelane, but I do. It says I haven't driven in 2 weeks. I was out of service for a week, but went Dr appts.

When the auto brake brakes if someone pulls in front of you it always says I am braking and It was the auto brake. I can not keep people from pulling in front of me. We live off a really busy highway and when you pull on you better get moving and then I get scored for excelerating, but of I don't I hold up traffic.

I have been using this app for over 6 months now. At first I liked it. I was paying a lot more attention to the speed limits. I don't use my phone while driving so that part was easy. Back then you started out at 100%. Then lost points for speeding, braking, etc. you could then get points back with careful driving. Then came the “upgrade”. Overnight I dropped from upper 90's into the 60's. Each time I get close to making 70% the app just screws you. I have been at 68% for weeks now. Just today I checked the app and I have fallen to 66%. I checked all my trips and not a SINGLE PROBLEM.

The app is "currently recording my trip" even though I'm not driving. I'm sitting in my room watching television.

For some reason it does not pick up all my trips. And I don't know why it picks up some and not others. Or it will only pick up half of a trip period. This is causing me problems with my auto insurance company.

Stopping rates are not realistic. Curves on country rodes are very sharp and do not require the really slow speed

Unexpectedly stops working, no longer recording trips. If you use your map app, it seems to reflect as telephone usage. IMHO havrlving your app tell you where your upcoming turn is should not count as using phone.

I can never get a respond from anyone, them the driving app has my location wrong, they keep lying saying" I am not using it. Sick of these, wouldn't recommend you to anyone