poor

USAA SafePilot | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-1 Point Past 30 Days

Category: Lifestyle

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

68%

Android
237 Reports

iOS unitQ Score

iOS User Feedback

32%

iOS
114 Reports

User Feedback

32%

iOS
114 Reports

68%

Android
237 Reports

USAA SafePilot - Latest Quality Issues

Android

Mar 31, 2025

this app absolutely sucks. this low quality app is the reason I will be switching insurance. this app always "detects a ride" while I am just walking around my house. it said I was in an accident but was not in any accidents. if someone messages me while I'm driving it dings your score. highly recommend switching to Allstate, this company and app are absolutely garbage.

Android

Mar 31, 2025

forced to switch to an app that is not compatible with my phone in order to get discount. No advanced warning. usaa customer support said to uninstall app and reinstall even though new app clearly won't work. poor roll out of new app. phone isn't that old to have to now buy new phone to use an app.

iOS

Mar 31, 2025

App is glitching

Last 3 months, my trips have been broken into 2 or 3 separate trips. The breaks are not at stoplights or even intersections. More concerning, the app is reporting partial trips that didn't happen, some of which have a reported “harsh breaking “ event at the ending point which is a random location like in the middle of a block. I hate putting in that these were “not a trip” but I don't want to be penalized for something that didn't happen on a glitched trip.

Android

Apr 1, 2025

It cannot distinguish a non-driving spouse from driver so ALL of those have to be edited after - and there is a limited window at times. you get punished for hands-free calls plus light parameter for "harsh braking.

Android

Apr 1, 2025

It gets the job done functionally speaking but the battery drain is egregious. It's bad enough that I have to manually force stop the app anytime I get out of my car because it will continue to eat away at my battery and cause my phone to become overheat.

Android

Apr 1, 2025

hands free phone calls are still counted against you or someone else has your phone it is not fair for counting against you

Android

Apr 1, 2025

Massive drain on battery. App used to work fine. since the last update, it drains my battery within a few hours.

Android

Apr 1, 2025

the app is is fine except for 2ish things, it doesn't work as well when power saving is on, but mostly, it SUPER annoying when my husband is driving, or when I am on vacation without a car and others are always driving, I have to go back and change it so it knows I was a passenger VERY Tedious. I should have the option to be a passenger WHILE en route. also, some times I pull over to answer the phone and it doesn't register that I have stopped and it still dings me for phone handling

Android

Apr 1, 2025

Drains battery completely several times a day.

USAA SafePilot - Product Description

Participation in this program is currently limited to USAA members with an active auto insurance policy in select states.


The USAA SafePilot App instructs, inspires and rewards safe driving habits to help keep you safe on the road while lowering your auto insurance premium.


Eligible members can receive a discount of up to 10% for enrolling and participating in the program, and earn a premium discount at renewal time for being safe drivers. 


When activated, the app monitors driving habits including phone handling, hands-free phone use, harsh braking, and how much you drive. The better you drive, the greater the discount on your next premium. All members of a household included on a USAA auto insurance policy can participate, with the earned discount based on an average of each driver’s individual score.


To learn more about the program and view state eligibility, please visit: usaa.com/insurance/safedriving

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