Quality degradation at Varo Bank: Mobile Banking  
Users report higher volume of Quality Issues than usual
48
poor

Varo Bank: Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
78%
Android
233 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
66 Reports
User Feedback
22%
iOS
66 Reports
78%
Android
233 Reports
Varo Bank: Mobile Banking - Latest Quality Issues
iOS
Jan 27, 2025
Great but a few issues
So everything on this app is great I absolutely love it but I'm having an issue and tech support won't help either I had payed the money back but like missed 25 cents and now it won't allow me to pay the rest and won't let me borrow until the 25 cents is paid
Android
Jan 27, 2025
New update makes the app open at a snails psvd, often having to restart my phone several times to even get the app to open.
iOS
Jan 27, 2025
Stole my direct deposit.
I was really enjoying the app until they took my direct deposit from me.. & lied about the lock card situation.. If your smart your put your money where you can go talk to people.. App banking I thought would be cool until they took my direct deposit I worked for..
Android
Jan 27, 2025
I can't even get past the verification... Says I need to use chrome on android and that's what I'm using but won't work in the app or on the chrome browser
Android
Jan 27, 2025
So hard to log in. Reset password doesn't work.
Android
Jan 28, 2025
Love Varo. However, there seems to be a problem with the app after the latest update. Have seen multiple complaints about this same issue. The app freezes at the Varo screen and doesn't allow sign in, unless the app data is cleared and restarted. Please make update to fix this issue. Thank you Varo Team.
Android
Jan 28, 2025
Usually love this app, but is anyone else now having issues sending money to people? The screen just turns white when I click on a contact to send money to and does nothing else. It's like this on all of my devices now.
Android
Jan 29, 2025
When are the worst banks you can do business with! Example check cashing: I recently cashed the check to your mobile app mobile app told me 7 days at the longest it will take to have my funds in the bank 13 days later late fees for bills that were due finally get funds deposit into my account now I called customer service after 8 days told him my bills were due and asked about why they don't live up to their app's 7 days, not one representative to give me a logical answer & THEY DON'T CARE!!!
Android
Jan 30, 2025
Used to be a 5 star review and have suggested this app to dozen of people. Sadly after having my account for about 7 years now they will not let me back into my account. They tell me my birthday is wrong and hang up on me. My birthday has not been changed since I opened my account and I still remain locked out of my account. If you still care about your customers Varo then I would appreciate this being fixed, I am having to give another bank my business at the moment.
Varo Bank: Mobile Banking - Product Description
Join the first all-digital bank in the country!

Varo Bank Account: Rated 4.5/5 stars by Nerdwallet
• Forget monthly fees and minimums
• Get paid up to 2 days early^
• Send and receive money fast and free with Zelle®^^
• Get a contactless Varo Bank Visa® Debit Card you can instantly lock in the app
• Access 40,000+ fee-free Allpoint® ATMs in stores like Target, CVS, and Walgreens^^^
• Instantly send money to anyone who uses Varo
• Track spending and account activity with instant alerts
• Link external accounts to see all your finances in one place
• Transfer money to and from external accounts

Varo Believe: Credit building*
• Get a credit building credit card with no minimum security deposit once you qualify
• Build credit with everyday purchases while avoiding runaway debt
• No Annual Percentage Rate (APR) and no annual fee

Varo Advance: Cash advance
• Borrow $20 - $250 once you qualify^^^^
• $20 advances have no fees
• Cover bills or any unexpected expenses

Cashback and partner offers
• Get up to 6% cashback when you use your Varo cards at select brands.**
• Take advantage of partner offers to save and earn even more

Varo Savings Account: Rated best online savings account by Newsweek
• Watch your money grow with a high-yield savings account
• Use automatic savings tools to save money effortlessly
• No minimum balance required to open an account, minimum balances to earn interest apply

Varo Security
• Get reimbursed for unauthorized transactions with Visa Zero Liability***
• Securely lock and unlock your debit card if you misplace it
• Your data is protected with advanced encryption, access control, secure processes, and audits

Download Varo today! Applying won’t impact your credit score.

^We give you access to your direct deposits from employer and government payers on the day we receive them, which is typically up to 2 days earlier than your scheduled pay date.

^^Transactions between enrolled consumers typically occur in minutes and generally do not incur transaction fees. There are no fees to send or receive money with Zelle® at Varo. Message and data rates from your mobile service provider may apply. Visit varomoney.com/zelle for eligibility and more information.

^^^There is no fee to use any U.S.-based Allpoint® ATM.  Varo charges a $3 fee for cash withdrawals at all non-Allpoint® (out of network) and all international ATMs. Additional third-party fees may be assessed by the ATM owner. All ATM fees will be charged to the Varo account used for each transaction.

^^^^Varo Advance is a small dollar line of credit. Qualifications apply, including direct deposits to your Varo Bank Account. Visit https://www.varomoney.com/cash-advance/

*Varo Believe is a secured credit card designed to help you build credit; however, a variety of factors impact your credit and not all factors are equally weighted. Building credit may take time and Varo Believe may be able to help when you consistently make on-time payments.

**Individual offers may vary. Automatically get cash in your Varo Bank Account every time you reach $5 in cashback. Cashback available on specific items or services purchased with your Varo Debit Card and Varo Believe Card at select brands.Offer details may vary, see the Perks tab for more details and current deals. The maximum Cashback that can be earned is fifty dollars ($50 USD) per calendar month.

***You must notify Varo Bank immediately of any unauthorized use. For specific restrictions, limitations, and other details, please contact Varo Bank.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

© 2023 Varo Bank, N.A. All Rights Reserved. Member FDIC.
The Varo Visa® Debit Card and the Varo Believe Card are issued by Varo Bank, N.A. pursuant to a license from Visa U.S.A. Inc and may be used everywhere Visa debit cards are accepted.
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