55
fair
Wolt Delivery: Food and more | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
1229 Reports
1229 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
357 Reports
357 Reports
User Feedback
23%
iOS
357 Reports
357 Reports
77%
Android
1229 Reports
1229 Reports
Wolt Delivery: Food and more - Latest Quality Issues
Android
Dec 22, 2024
On my last order, the intercom didn't work, I ordered from work, so I couldn't answer the courier's call, by the time I got home, I received a customer service letter, they couldn't reach me, so they can't deliver the food, but they don't refund the cost of the order, even though I told them to call the courier, I'm home, the problem is solved, I'm waiting for my paid order, finally I didn't eat and I didn't get my money back!! this customer service in Hungary, did everything possible to get what I paid for?
Android
Dec 22, 2024
Edit: They refunded my order after my negative review. - - - Ordered a burger which was ready 30 minutes later according to order status. It kept saying the courier was delivering other orders and delaying further. Another hour later my food arrived. I contacted support and they did nothing about it while blaming the delay on their alogrithm. I received a cold soggy rubbery burger which was disgusting. The courier said he was given a wrong order and delayed extra. Wolt offered no compensation.
Android
Dec 22, 2024
They screwed up so badly the support chat, now you have to click ten damn menus to reach support but not only once everytime!!, so much for ux lies, this is the worst ever.
Android
Dec 22, 2024
I don't receive the text message to register
Android
Dec 22, 2024
Absolutely not recommended. I advise against this app. Customer support is subterranean and the inability cannot be outdone.
Android
Dec 22, 2024
Delivered in 50 minutes, delivery drove two blocks more, thank you very much for the cold burgers, in the future I will no longer order from you and will advise my friends not to use unreliable delivery.
Android
Dec 22, 2024
Worst application for customer support Worst application for ordering food, customer support representatives care more about siding with the venue then providing an experience to a consumer who is troubled. They never understand what the problem is even if you give them proof with photographs Just keep on saying they cannot help us.
Android
Dec 22, 2024
I want to order something, "swipe to confirm" redirects me to a page where I have to enter my address and my order is gone and have to redo it and that all the time in the loop 😂😂 you will probably go broke soon for the bad programming
Android
Dec 22, 2024
1992 level Total disaster Phone number: no sms Second phone number: no sms Contact support? 'please update app, your app is outdated' JUST DOWNLOADED IT
Wolt Delivery: Food and more - Product Description
Wolt makes it incredibly easy to discover and get great food, groceries and anything you might need delivered in your city. Whatever you’re in the mood for, we’ll make sure it gets delivered to you. Just pick a restaurant or shop, choose what you want, swipe to order and let us do the rest! No time for cooking? Don’t want to leave the house to do your shopping? We’ve all been there. That’s why we became the online experts on the greatest local shopping experiences and restaurants. Anything you need, we’ve got you covered with our 35 000+ restaurant and shop choices. You’ll be kept in the loop on the status of the delivery in real-time, with a minute-by-minute countdown. If staring at a clock isn’t your thing, don’t worry – we'll also send you notifications so you know when your order is about to arrive. We don’t like to brag, but we take customer support seriously, with a team of wonderful, friendly people in every one of the 23+ countries we operate in. They are just a chat away and respond in seconds. Getting your food should be as simple as possible. That’s why you can pay conveniently and securely with your credit card or Apple Pay. Whatever works for you. Wolt is currently available in 145+ cities located in Japan, Germany, Israel, Finland, Sweden, Norway, Denmark, Estonia, Latvia, Lithuania, Czech Republic, Hungary, Poland, Croatia, Serbia, Georgia, Greece, Slovakia, Slovenia, Cyprus, Malta, Azerbaijan and Kazakhstan. More are added all the time!
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