75%
Reduction in manual work
socialQ
Turn social signals into brand intelligence and engagement with AI
Surface deep brand insights from every social conversation and engage customers at scale with personalized AI-powered replies.
Social listening tools deliver noise. Not insight or automation to scale.
Social teams react to posts while systemic brand issues, emerging crises, and customer sentiment shifts hide in plain sight. By the time patterns surface, the damage is done.
Platforms deliver feeds, not intelligence
Legacy tools show every mention but don’t surface what matters. Teams waste hours sorting noise instead of acting on real customer insight.
Repetitive work consumes capacity
Every response requires the same manual loop: read, assess, draft, route, approve. These workflows don’t scale.
Insights arrive too late to act
Manual analysis catches patterns after damage spreads. By the time reports surface trends, the moment to respond has passed.
Reply quality varies by shift
Reply quality varies by who’s online. Context gets missed, tone shifts, and nothing ensures consistent brand engagement across every customer.
socialQ is AI for social intelligence
AI-powered social listening that surfaces brand insights and helps teams engage customers with smarter replies across every channel.
Track every brand conversation
AI monitors conversations about your brand across social media in real time.
Connect every social channel in minutes. socialQ captures brand mentions, tags, direct messages, and customer conversations across platforms so no signal slips through the noise.
AI categorizes social signals into actionable intelligence
Social signals are grouped by theme, sentiment, and urgency so nothing gets buried.
Every conversation is organized by topic, sentiment, and severity so teams see the full picture. Spot recurring complaints, rising themes, and shifting customer perception across channels without manual tagging or sorting.
Help teams craft faster, smarter replies
Suggested replies use brand voice and customer context so teams respond faster.
socialQ drafts intelligent replies grounded in customer context, conversation history, and brand voice. Teams review, refine, and respond with confidence, cutting reply time from hours to seconds.
Detect crises before they escalate
Real-time alerts detect crises and sentiment shifts so teams act before damage spreads.
socialQ monitors for sudden spikes, negative sentiment surges, and viral mentions around the clock. Instant alerts notify the right teams so they can respond, escalate, and contain issues before they damage brand perception.
Every team benefits from AI social intelligence
Social & Community
Monitor brand conversations across every channel in real time. Craft on-brand replies with AI-suggested responses and track community sentiment trends.
PR & Comms
Detect viral moments and amplify positive mentions. Monitor campaign sentiment in real time and spot PR crises before they reach mainstream coverage.
Product
Surface feature requests and recurring complaints from social signals. Validate roadmap priorities with real-time sentiment data after every release.
CX
Identify friction points customers surface on social. Benchmark satisfaction trends across channels and close the loop between social signals and CX.
From mentions to meaning in minutes
See it in action
Join category leaders and start using AI to drive growth, reduce churn, and build loyalty with unitQ.
Get a demo