100%
Interaction coverage
supportQ
Elevate every support interaction with AI
One unbiased view of every support interaction across humans and AI. Know what’s working, what’s breaking, and what’s driving your outcomes.
The hybrid support quality blind spot
Modern support teams use human agents, chatbots, and AI but lack real-time visibility into support quality, performance, and customer experience.
AI bots grade their own performance
Your AI and automations platforms report what they want you to see. Failed intents and frustrated customers slip through undetected.
Fragmented customer journeys
Interactions bounce between voice, chat, email, and bots. No single system shows you the full story.
Sample-based QA misses reality
Reviewing 2% of conversations means 98% of issues, behaviors, and opportunities remain invisible.
Issues surface too late
By the time you see churn or a drop in CSAT, customers have already felt the impact. Prevention requires real-time detection.
supportQ automates QA with AI
Unbiased AI QA across every support interaction, human or automated. Real-time insights and complete visibility.
Get full visibility into every support conversation
100% of your support interactions analyzed with AI across every channel and touchpoint.
supportQ uses AI to ingest and analyze signals from voice, chat, email, messaging, IVR, bots, and more, connecting with your ticketing and CRM platforms to surface trends, gaps, and opportunities hidden in every conversation.
Create custom scorecards for agents and bots
Define what quality looks like for agents and bots, then score every conversation using AI.
Build scorecards for bots and agents with dimensions like empathy, tone, compliance, deflection accuracy, and handoff quality. Bots get independent audits. Agents get clear coaching targets. Every conversation scored in real time.
See where your support process breaks down
AI tracks process adherence across every agent interaction automatically.
Monitor every interaction for missed steps, whether it's a skipped discount offer for an at-risk customer, a forgotten identity verification, or an escalation that never happened. You see exactly where the process breaks down and who needs coaching.
Understand what drives your KPIs with AI
See how agent and bot behaviors directly impact retention, CSAT, and revenue.
AI maps every behavior to business outcomes in real time, for agents and bots alike. Know which process steps drive retention, which gaps cause churn, and where improvements will have the biggest impact on satisfaction and revenue.
AI-powered QA across every support layer
Gain real-time visibility into support quality across human agents, chatbots, and AI systems.
Agent intelligence
Automatically identify handling issues, tone problems, missed steps, and incorrect resolutions. Link agent behavior directly to CSAT, escalations, churn, and revenue. Transform coaching from guesswork into data-driven improvement.
Bot intelligence
Detect failed intents, fallback loops, confusing flows, and incomplete handoffs. Measure true deflection accuracy and identify where automation breaks down. Get a trustworthy audit that bot platforms can’t provide on their own.
Operational intelligence
Monitor trends, detect anomalies, and reveal friction across channels. See delays, poor handoffs, escalation path problems, and inconsistent behavior. Quantify impact and prioritize fixes based on measurable outcomes.
Complete coverage, zero compromise
See it in action
Join category leaders and start using AI to drive growth, reduce churn, and build loyalty with unitQ.
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