unitQ roundtable: Leveraging AI for actionable customer insights at Zendesk Relate 2025

Mar 19, 2025
By David Kravets
unitQ roundtable: Leveraging AI for actionable customer insights at Zendesk Relate 2025

unitQ is excited to return to Zendesk Relate, happening March 25-27, 2025, at the ARIA Resort & Casino in Las Vegas. This year's event promises to deliver valuable insights into how AI is revolutionizing customer experience management at scale.

Join unitQ on March 26 at 12:30pm for our roundtable session, "Leveling up your CX game: How to use AI for actionable insights at scale." Our featured panel of experts will discuss the essential role artificial intelligence plays in uncovering customer insights that drive exceptional experiences.

Panelists include: unitQ Director of Product Marketing Christopher Bryan; Upwork Director of Product Uday Marepalli; and Zendesk Customer Listening Operations Manager Terrence Wesolek.

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Attendees will gain practical strategies on leveraging AI to effectively identify trends and prioritize actionable customer feedback. Real-world examples from our mutual customers will illustrate how businesses can successfully implement AI-driven solutions to significantly enhance their customer experience.

We also look forward to seeing you at our booth at Zendesk Relate 2025 to explore together how AI can empower your CX initiatives.

Why go to Zendesk Relate?

  • Gain perspective from the unparalleled wisdom from Trevor Noah, Emmy award-winning comedian and bestselling author.

  • Prepare to shape the future with insights from the event’s visionary keynotes.

  • Get a pulse on the innovations coming to Zendesk products.

  • Build your network with a community of other senior leaders.

  • Sharpen your skills through interactive breakout sessions.

  • Learn how experts across industries are delivering breakthrough experiences.

  • Zendesk is not only a unitQ customer and integrated partner, but also a strategic unitQ investor!

About unitQ

unitQ revolutionizes how product builders, engineers, support leaders and team members understand feedback in real time to build superior products, fix bugs faster and resolve support issues at scale. With unitQ’s customer feedback platform, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Or drill into the root causes of these issues by source, platform, device, customer segment and more.

unitQ AI centralizes feedback from all feedback sources and languages — and automatically groups it into thousands of granular categories to help organizations discover what matters most to users in real time. Customer-centric companies like Spotify, Bumble, Pinterest, DailyPay and Zendesk rely on unitQ for actionable insights to drive growth, reduce churn and build brand loyalty.

Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!

David Kravets is Senior Content Marketing Manager at unitQ.

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Join category‑leading companies and start driving growth, reducing churn, and building loyalty with unitQ.