Transform your company strategy with AI user insights delivered in real time to all teams - engineering, product, support, and marketing.
Align product, engineering, and support teams around a single source of truth for user feedback.
Leverage real time user insights to inform product roadmaps, fix user issues, and resolve support tickets.
Improve the quality of products and services to reduce time spent fixing bugs or resolving support issues.
We've been leaning into unitQ to understand what our customers are saying at scale, separate out signals from noise and expedite getting insights into the hands of the key decision makers.
unitQ captures user feedback data from so many sources, but then also automates the categorizations, evaluates sentiment, and gives us real product quality insights without any extra effort.
Pinterest is in the business of inspiring people and you cannot inspire people if they're having a less than ideal experience on your app. Seeing both ticket data and publicly available user feedback flow into one tool and being able to slice and dice by app version, country, language, platform, etc in real time is gold for us.
We've been able to spot new bugs, track sentiment of new product releases, monitor our app store performance and measure the impact of each quality monitor on specific KPIs.
