See the highest trending issues reported by users from any channel or feedback source to route and resolve them faster.
Surface users’ top support issues directly from users
Pinpoint sources of friction to boost quality
Identify Quality Issues in real time across every channel - support calls, surveys, social, and more - to resolve points of user friction faster.
Intelligently tag and route support issues
Automatically tag and route support issues reported by users to resolve higher volumes of cases in less time.
Drive higher quality CX to lower ticket volumes
Resolve urgent support issues and fix product pain points to improve the quality of the customer experience.
Get deeper CX and support insights from every feedback source
Support requests result from unaddressed Quality Issues - the delta between what customers “expect” and their “actual experience” - like a bug, broken feature, or negative support interaction. Get AI summarized support chats, phone interactions, and user insights from Zendesk, Ada, Pissed Customer, PagerDuty, and more to fix Quality Issues before they turn into support tickets.
Discover trending Quality Issues in real time with AI alerts sent directly to Slack or Microsoft Teams to fix user friction and drive higher quality customer experiences.
Leverage AI-enabled tagging to accurately classify and route Quality Issues from any feedback source, including support chats and calls, to the right agents for faster resolutions.
Help teams collaborate to fix users' top pain points and support issues to improve KPIs like 1-star reviews, support tickets, brand sentiment and more with real-time visibility into Quality Issues.
CX and support teams route and resolve Quality Issues faster
Udemy is a leading online course provider serving professional adults and students. With unitQ, Udemy’ support teams now classify all user feedback, including support feedback across chat and voice, and automatically tag and push it back into Zendesk to power skill-based routing to resolve support issues faster.
CX and support teams route and resolve Quality Issues faster
Udemy is a leading online course provider serving professional adults and students. With unitQ, Udemy’ support teams now classify all user feedback, including support feedback across chat and voice, and automatically tag and push it back into Zendesk to power skill-based routing to resolve support issues faster.
Measure the Quality of your product or service with unitQ Score
Measure the gap between user expectations and their actual experience with the unitQ score - an unbiased AI-generated scoring algorithm that calculates the percentage of users reporting a frictionless experience.Get Free unitQ ScoreLearn More
100%Increase in user
retention
18%Boost in NPS
2xFaster issue
resolution time
Loved by category leaders
We've been leaning into unitQ to understand what our customers are saying at scale,
separate out signals from noise and expedite getting insights into the hands of the key decision makers.
Todd Ranson
Sr. Director,
Customer 360°
unitQ captures user feedback data from so many sources,
but then also automates the categorizations, evaluates sentiment,
and gives us real product quality insights without any extra effort.
Dar Miranda
VP Product Management
UX Design & Research
Pinterest is in the business of inspiring people and you cannot inspire people
if they're having a less than ideal experience on your app. Seeing both ticket data and publicly available user feedback
flow into one tool and being able to slice and dice by app version,
country, language, platform, etc in real time is gold for us.
Vani Kumar
Head of Quality
We've been able to spot new bugs, track sentiment of new product releases,
monitor our app store performance and measure the impact of each quality monitor on specific KPIs.
