71
good
99 - Private drivers and Taxi | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
97%
Android
6025 Reports
6025 Reports
iOS unitQ Score
iOS User Feedback
3%
iOS
207 Reports
207 Reports
User Feedback
3%
iOS
207 Reports
207 Reports
97%
Android
6025 Reports
6025 Reports
99 - Private drivers and Taxi - Latest Quality Issues
Android
Mar 1, 2025
It's getting better. Only a few drivers should finish the ride and not leave it open to charge us again.
Android
Mar 1, 2025
Every day it gets worse, register today and tomorrow you have to do it all over again, it's better for me to look for another app because I'm not going to waste my time registering every time I need to!
Android
Mar 2, 2025
Rides are always expensive, they make you go through a lot of trouble and they don't give you any answers. That is, if they don't charge you anyway! There are drivers who just show mercy... (I once got on a 99 Moto where the guy started smoking while I was on the back, while it was moving!). In short: don't waste your time! 99 is a joke when it comes to safety, support and cost-benefit.
Android
Mar 2, 2025
The service used to be better, I've been needing the 99 service for a week and I haven't received it, I think the service isn't ready and it's better to review it or remove it, because we request it because we need it. I am very dissatisfied.
Android
Mar 2, 2025
Buggy...says no internet...it's rubbish
Android
Mar 2, 2025
Platform and crook! Charging me a cancellation fee of R$3.00 per cancellation even though I completed the ride and paid! Then I contested it and they denied it even though I have the print and everything here from the app saying that R$3.00 is for canceling a completed ride!
Android
Mar 2, 2025
Uninstalling the app, it's been a week since I've been trying to contact you via the app's chat to prove that I ordered a flash motorcycle to send a delivery, I paid the driver via pix and he simply left the debit to pay, this isn't the first time it's happened where I'm more satisfied with the app, you try to contact me You don't get any response, zero rating 👍🏻
Android
Mar 2, 2025
I had a serious problem, I used [phone]pay, a ride was accepted, the driver didn't pick me up, started the ride, and simply kept the payment, 99 is not solving my problem, simply does not return the balance to the account, gives me long deadlines, and robotic responses. Drivers should not have the option to start a ride without the person being inside the vehicle, this leads to scams like the one I suffered. Do not use 99pay, and may 99 improve a lot because they are terrible.
Android
Mar 2, 2025
The driver overshot the correct destination and made me pay for his mistake. I'm furious about this.
99 - Private drivers and Taxi - Product Description
99 is the biggest Brazilian e-hailing app. Our mission is to revolutionize mobility and transform people's lives. With few taps, you can request a car or taxi and also decide how you pay for it, whether it's with cash or straight in the app, where you'll have access to exclusive promotions! Why request a 99 ride? Power of choice We have several options for you to choose how to move around in your city. Cars with private drivers, taxis or rides billed to your company through our corporate vouchers. Every moment in our day to day asks for a specific solution and it's you who is in control. Where are we going today? Safety first 99's partner drivers go through a rigorous selection process. They rely on in-person and online training to ensure all the safety and comfort you deserve. The cars are comfortable and inspected, and of course, we keep a close eye on the passengers' ratings. That reminds us: don't forget to rate your last ride! Fair rates Our service is the most cost saving option in the city. And since transparency is one of our key values, we will always provide you with an estimate of how much you'll pay before you request your car. And with our newest feature, you can also track your POP ride's price in real time during your ride! Smart-wallet 99's coupons are smart! If you have more than one in your wallet, the app itself shows you the best discount before ordering your car and applies it automatically. Keep an eye on your message inbox and do not miss any of them. To enjoy our fantastic discounts, you must register a card or PayPal account in the app. Easy to use Just open the app, choose your destination and you're done! 99 has the best technology in the world to find the right driver for you, and in minutes a car will arrive at your doorstep. Also, talk for free with the driver, by text or audio, using the new feature chat within the app. Feeling like driving with 99? Come join us! Download 99 app for drivers and register here: http://m.onelink.me/85a6df7c
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