67
fair
99 - Private drivers and Taxi | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
97%
Android
6730 Reports
6730 Reports
iOS unitQ Score
iOS User Feedback
3%
iOS
190 Reports
190 Reports
User Feedback
3%
iOS
190 Reports
190 Reports
97%
Android
6730 Reports
6730 Reports
99 - Private drivers and Taxi - Latest Quality Issues
Android
Nov 19, 2024
Horrible, Uber is better. They are charging me R$5.30 for a cancellation that the driver made.
Android
Nov 20, 2024
When you request the ride with insufficient balance, you are directed to load. I always select the pix option, and enter the bank app to load it. When you return to the app, the price of the ride is automatically changed to a higher value than it was previously. Total absurdity because you don't change a value after it has been previously established, nor by the fact of leaving the app. I hope extremely disappointed with this procedure.
Android
Nov 20, 2024
There is no Passenger Service Telephone Center, recurring problems of cancellation of drivers for non-dynamic fare and undue charges such as charging without a passenger having boarded and in the Help Center they claim that they cannot refund for recurring complaints. So mistakes occur and is it to be at a loss to the customer?
Android
Nov 20, 2024
I never ask for anything more on 99 the person loses an item is the 99 says that the driver will answer soon and never answers I'm here so far trying to talk to the driver and so far he hasn't answered
Android
Nov 20, 2024
Good app, but I've had issues that have been resolved, but it's always good to improve, especially with drivers who cancel and leave customers in the lurch, or don't accept, when it comes to places like supermarkets, or places that say they're dangerous, I think it's worth a dialogue with the passenger, if they muse in relation to dangerousness, simply report the platform and it stays blocked for a while. A way to offer safety to the driver and passenger.
Android
Nov 20, 2024
It's already the third time I've tried to cancel the ride and the app crashes, leaving me no choice to cancel. I paid a fee for not being able to cancel the trip even before the driver accepted. Please ADJUST THE APP!!! I can't stand this inconvenience anymore and losing money to you.
Android
Nov 20, 2024
I WAS INJURED (ROBBED) BY A DRIVER. I HAVE ALREADY SENT AN E-MAIL MAKING THE COMPLAINT BUT I HAVE NOT RECEIVED ANY RESPONSE
Android
Nov 20, 2024
I have a complaint about changing my payment method during a ride! It occurred to me today that I couldn't change the payment method during the race and I ended up taking money from the card that was selected! (I couldn't use my card at the time, and I didn't see that it was selected!) I would pay by cash, not by card! I was desperate trying to get the card out but there was no way it would come out! The driver was understanding with me and gave me the amount by pix and I gave the money.
Android
Nov 20, 2024
Expensive ticket as hell
99 - Private drivers and Taxi - Product Description
99 is the biggest Brazilian e-hailing app. Our mission is to revolutionize mobility and transform people's lives. With few taps, you can request a car or taxi and also decide how you pay for it, whether it's with cash or straight in the app, where you'll have access to exclusive promotions! Why request a 99 ride? Power of choice We have several options for you to choose how to move around in your city. Cars with private drivers, taxis or rides billed to your company through our corporate vouchers. Every moment in our day to day asks for a specific solution and it's you who is in control. Where are we going today? Safety first 99's partner drivers go through a rigorous selection process. They rely on in-person and online training to ensure all the safety and comfort you deserve. The cars are comfortable and inspected, and of course, we keep a close eye on the passengers' ratings. That reminds us: don't forget to rate your last ride! Fair rates Our service is the most cost saving option in the city. And since transparency is one of our key values, we will always provide you with an estimate of how much you'll pay before you request your car. And with our newest feature, you can also track your POP ride's price in real time during your ride! Smart-wallet 99's coupons are smart! If you have more than one in your wallet, the app itself shows you the best discount before ordering your car and applies it automatically. Keep an eye on your message inbox and do not miss any of them. To enjoy our fantastic discounts, you must register a card or PayPal account in the app. Easy to use Just open the app, choose your destination and you're done! 99 has the best technology in the world to find the right driver for you, and in minutes a car will arrive at your doorstep. Also, talk for free with the driver, by text or audio, using the new feature chat within the app. Feeling like driving with 99? Come join us! Download 99 app for drivers and register here: http://m.onelink.me/85a6df7c
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