33
poor
ADT Control ® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
50%
Android
53 Reports
53 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
53 Reports
53 Reports
User Feedback
50%
iOS
53 Reports
53 Reports
50%
Android
53 Reports
53 Reports
ADT Control ® - Latest Quality Issues
Android
Feb 24, 2025
Do not use ADT. I've had people come grab stuff from porch and nothing on camera. Car got broken into. Nothing. This security company is a joke. AMAZON will sell you better stuff that actually works with no subscription.
Android
Feb 24, 2025
This review is specifically for the app and not the actual ADT service: App is extremely slow to push notifications of an event. If I open a door or window, info not get a notification sent to my phone until almost a minute (with Ring it was almost instant). App is also not user-friendly. Sometimes I have to go through multiple different menus to update 2 similar things. Finding saved videos and events is also a pain. I am also unable to use the app to lock and unlock the deadbolt.
Android
Feb 25, 2025
It's not connecting to my system so I can't enable or deactivate an alarm in it
iOS
Feb 25, 2025
Confused
They just installed our package. But now we can't see our cameras. Please help
iOS
Feb 26, 2025
App stopped sending notifications
My app suddenly stopped sending push notifications about 2 weeks ago. I have tried EVERYTHING including completely installing and reinstalling, nothing works. The app is practically useless now.
iOS
Feb 27, 2025
NOT GOOD
Recordings, Alerts & Camera live videos work in the beginning when they're freshly setup then after a while they don't. It's a repeating cycle. Send a tech out for them to work while they're here, get updated cameras then soon after the same issue. Paying for something monthly that always has an issue is insane I wish a new a company better so I can switch. Personally I wouldn't recommend ADT but that's just me from my experience.
Android
Feb 27, 2025
ADT is a ripoff. Their doorbell cams are inferior and won't allow a wireless connection. Be prepared to spend much more than you initially anticipated as they do not disclose everything that's required before drilling holes into your walls.
Android
Feb 28, 2025
Watch out for small print, even if you dont get it. Have to pay , when you cancel early like over 1000.00 for canceling early. Didnt see that coming... Very poor customer service. Will never use again.!!! Whatch what they hide...
Android
Feb 28, 2025
Camera viewings only work about 2 every 7 days.
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most. More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
All intellectual property rights, including trademarks and word marks, are the property of respective owners