52
fair
ADT Control ® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
50%
Android
75 Reports
75 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
76 Reports
76 Reports
User Feedback
50%
iOS
76 Reports
76 Reports
50%
Android
75 Reports
75 Reports
ADT Control ® - Latest Quality Issues
iOS
Nov 16, 2024
Can’t find test mode in the app
The instructions on the website are not up to date. Example: Step 2 says, “Click on the two lines in the upper left corner to access main menu.” There are three lines Step 3 says, “Select Monitoring > Monitoring Test Mode.” This isn't in the menu. If you give instructions, shouldn't they be accurate and up to date?
iOS
Nov 16, 2024
Why no bill?
It's dumb to create an app that doesn't show your bill.
iOS
Nov 17, 2024
No more widget shortcut on iPhone
The app itself is great but with the newest iPhone update the widgets are now gone. It was way easier to arm/disarm the alarm system via the widget icon vs having to open the ADT app every time. Please bring back the iPhone widgets!!!!!!
iOS
Nov 17, 2024
Very poor
Terrible running app that lets you control basically nothing of importance. You can't save videos easily and my cameras record random events and don't record when actual people come on to my property. I would definitely choose another service
iOS
Nov 17, 2024
Just trying to replace batteries
Just trying to replace batteries. Can't find device or model number. Redirected to another site to search again for the right video or info to find my answer. I'm a CAD designer, work on computers for a living and this is ridiculous
Android
Nov 17, 2024
They will lie to you and sell you a system for a $1000 the same thing as you had As soon as my contract is over no more ADT
iOS
Nov 17, 2024
Inaccurate
Not accurate per a technician. Has many flaws
iOS
Nov 18, 2024
Can’t bypass with this app.
My alarm alerted me up a low battery in various sensors. I not able to bypass the sensors through the app. I had to walk all the way to my entry door to bypass the noise so I could get some sleep. Very inconvenient. What's the app for if I still gotta walk to the main entrance to do anything with my alarm.
Android
Nov 20, 2024
Can not look what the panel sees
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most. More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
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