35
poor
Aena | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
48%
Android
39 Reports
39 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
43 Reports
43 Reports
User Feedback
52%
iOS
43 Reports
43 Reports
48%
Android
39 Reports
39 Reports
Aena - Latest Quality Issues
iOS
Mar 26, 2025
It doesn't work.
It doesn't work for me.
Android
Mar 27, 2025
I have tried to install the app on my tablet and it tells me that it is not compatible. The tablet's launch year is 2024.... Could it be solved in some way?
iOS
Mar 28, 2025
Fatally, you are deceived
For 7 days long stay 50.10, low cost 49.15. I got the wrong parkin and they charged me 122€
Android
Mar 30, 2025
in Barrier-free attendance a 10. at the counter a 4. Why if I want to check in and go to the shopping area I can't do it before 2 hours? I am limited to walk. I go with crutches, I don't understand why sometimes I can also check in and sometimes I can't. Explanations : 0 Empathy: 0 Empathy
iOS
Mar 31, 2025
Ok but...
It has some bugs and closes unexpectedly, for example when you add flights
iOS
Apr 1, 2025
Since the last update (March 2025) it has not worked
It worked very well. He used it, above all, to pay for parking from the app. Since the last update, it has been impossible to make it work ——> the development team has responded quickly and fixed the bug. Very well!. Thanks a lot
iOS
Apr 1, 2025
A mess and heavy...
Every week my username and password are deleted, forcing me to log in again. Today he doesn't even let me in, he gives me an error continuously... I correct: now they have supposedly fixed it, but they are sending me 4 messages daily asking me to modify my comment. Well, I modify it but I keep 1 star because I can't put 0
Android
Apr 2, 2025
Worst app and service ever. I bought fast lane and spent more than an hour trying to add QR code to the app, while this service was bought through the same app. I don't understand why this is not working and you need to open your email to click on button to connect back to app and see error that purchase is not matching. Phone service in English not working as well, it's just keeps repeating options but nothing works if you choose number or say it. My Trips, section is not listing my purchase.
Android
Apr 3, 2025
every time I fill in all the data to book parking at the airport at the end of it all you get a screen OH SORRY YOU ALREADY HAVE AN ACCOUNT WITH THE INDICATED EMAIL, LOG IN AND REPEAT AGAIN, WHERE? HOW? In addition, it does not indicate anywhere in your flight information or on the boarding pass which group you belong to to make the queue. At the end you have to look for the paper or pdf of your shipment. Gentlemen, update the app!
Aena - Product Description
The official Aena app offers flight information of the 43 Spanish airports managed by Aena, including A.S.Madrid-Barajas, J.T.Barcelona-El Prat, Palma de Mallorca, etc. Download the app so you can: • Plan your trip, scan your boarding pass or search for your flight, destination or airline directly (trace your flight up to 2 weeks in advance). • Receive real-time notifications and custom offers: terminal of arrival or departure, check-in desk, departure gate, baggage claim, discount coupons, etc. • Detailed maps of the airport: security and passport filters and controls, restaurants, cafés, shops, car hire, etc. • Move around the airport calculating routes from one point to another with the AenaMaps service. Available at A.S. Madrid-Barajas, J.T.Barcelona-El Prat, Málaga-Costa del Sol and Alicante-Elche Miguel Hernández • Request PRM services directly from the App. • Book or purchase Parking services, VIP Lounges, Fast Track or Fast Lane and Meet&Assist. • Check all the promotions and active offers at each airport. • Exclusive discounts for Aena Club. Check them all at clubcliente.aena.es
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