poor

AE + Aerie | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-15 Points Past 30 Days

Category: Shopping

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30-Day Trend

Poor

Fair

Good

Epic

Work at American Eagle Outfitters? Unlock additional insights

Android unitQ Score

Android User Feedback

60%

Android
77 Reports

iOS unitQ Score

iOS User Feedback

40%

iOS
52 Reports

User Feedback

40%

iOS
52 Reports

60%

Android
77 Reports

AE + Aerie - Latest Quality Issues

iOS

Dec 12, 2024

Mrs

I was signed in yet I had type in shipping address.

Android

Dec 12, 2024

Constantly says please wait and doesn't let you add items to cart or process payment. Took me numerous tries.

iOS

Dec 16, 2024

Order unavailable

Items that were unavailable were still showing up in my cart. Charges are still showing on my credit card even though the app said there was a problem and it did not go through.

Android

Dec 17, 2024

Glitchy when ordering, do you want my money or not?

iOS

Dec 17, 2024

Terrible experience

I was shopping and went to check out and the app was super slow and when it finally went to the payment screen two out of the three items were sold out. I wasn't taking my time and I was ready to pay immediately.

Android

Dec 19, 2024

when this app saves my information, it's great! when I have to re enter every detail 10 x's because for some strange reason all my info is gone, my password has to be changed again and again...its Frustrating. Glitchy for sure. So you need a lot of patience.

Android

Dec 19, 2024

Super slow and glitchy

Android

Dec 19, 2024

App always crashes. Hasn't been fixed

Android

Dec 19, 2024

The only bad thing is that you can't order more than 6 items in a single purchase

AE + Aerie - Product Description

• Link your Real Rewards account to earn points toward fast, flexible rewards while you shop!
• Shop now and pay later in four interest-free installments with Afterpay.
• ShopRunner members get free 2-day shipping and returns on orders $50 or more
• Buy online and pick up In-Store or Curbside! Choose “Free Store Pickup” at checkout. Available at select stores.
• Shopping from outside the U.S.? You can now select the Canadian or international version of the app in App Settings to see pricing, sales, and promotions tailored to your location! Plus, Canadian customers can translate the app into French.
• Love it so much that you just CAN'T WAIT? See whether an item is in stock at an AE or Aerie store near you
• Use Favorites to save the styles you love in one place. Shop them later or share with friends and fam!
• Snap & Scan uses your phone's camera to scan barcodes in stores and to show you styles similar to anything you see and love with the snap of a picture!
• Find tons of  #OOTD  inspo, trends and more under the Inspiration tab
• Get instant notifications about sales and other awesome events
• Use Voice Search to find exactly what you’re looking for
• Tune in to our in-store AE + Aerie playlists, curated just for you!
• Get up close and personal with our latest styles thanks to full-screen photos
• Use Siri Shortcuts to check an order status or access your AEO Connected® account

Want to improve your unitQ Score by 20% within 30 days?

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