62
fair
AE + Aerie | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
60 Reports
60 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
21 Reports
21 Reports
User Feedback
26%
iOS
21 Reports
21 Reports
74%
Android
60 Reports
60 Reports
AE + Aerie - Latest Quality Issues
iOS
Jan 21, 2025
WORST EMAIL CUSTOMER SERVICE
Awful customer service. I have shopped at American eagle for years along with working at a store for a few years when I was younger. I emailed for a price adjustment since I wanted to do an online return but also wanted to exchange the size. Been emailing for over 3 days just to verify it's me when I sent all the information was sent. Now it's being escalated and will take another 72 hrs. I called the help line and she did it immediately. Why is email so bad??
Android
Jan 22, 2025
Too many times I get a load circle for no good reason
Android
Jan 22, 2025
I couldn't register server with error
iOS
Jan 22, 2025
Speed
Jeans are amazing but the app moves really slowly
iOS
Jan 23, 2025
Buy online
My order was cancelled twice without reason and without a solution. I tried to change to “Pick up in store” and it still didn't let me move forward. Bad experience trying to buy online.
iOS
Jan 24, 2025
Lack of marketing
A good company for the price but the quantity of colours to chose from has been lacking for Men's clothing in the “Tops” section in the last 2-3 years
Android
Jan 25, 2025
It's not easy to make an in-app purchase. It constantly points out a lot of errors and is too slow.
iOS
Jan 25, 2025
Ae shopper
Site down all the time
Android
Jan 27, 2025
It takes a long time to load and wastes time, but as soon as it is connected to the internet everything is faster.
AE + Aerie - Product Description
• Link your Real Rewards account to earn points toward fast, flexible rewards while you shop! • Shop now and pay later in four interest-free installments with Afterpay. • ShopRunner members get free 2-day shipping and returns on orders $50 or more • Buy online and pick up In-Store or Curbside! Choose “Free Store Pickup” at checkout. Available at select stores. • Shopping from outside the U.S.? You can now select the Canadian or international version of the app in App Settings to see pricing, sales, and promotions tailored to your location! Plus, Canadian customers can translate the app into French. • Love it so much that you just CAN'T WAIT? See whether an item is in stock at an AE or Aerie store near you • Use Favorites to save the styles you love in one place. Shop them later or share with friends and fam! • Snap & Scan uses your phone's camera to scan barcodes in stores and to show you styles similar to anything you see and love with the snap of a picture! • Find tons of #OOTD inspo, trends and more under the Inspiration tab • Get instant notifications about sales and other awesome events • Use Voice Search to find exactly what you’re looking for • Tune in to our in-store AE + Aerie playlists, curated just for you! • Get up close and personal with our latest styles thanks to full-screen photos • Use Siri Shortcuts to check an order status or access your AEO Connected® account
All intellectual property rights, including trademarks and word marks, are the property of respective owners