54
fair
Aer Lingus | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
84%
Android
58 Reports
58 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
11 Reports
11 Reports
User Feedback
16%
iOS
11 Reports
11 Reports
84%
Android
58 Reports
58 Reports
Aer Lingus - Latest Quality Issues
Android
Nov 7, 2024
why do I have to pay for seats when I already paid for tickets.
iOS
Nov 7, 2024
Unintuitive app too cumbersome
Far too long to book a flight
Android
Nov 8, 2024
Terrible mislabelling of fields and confusing options. a QA tester needs to have a good long look at this app and update it. examples: - requiring a country code AND prefix for a mobile number? - asks you to make sure passport details are correct and then when you click check details it just shows you passenger details fields instead of passport details field (of which there is no option to input). Just lazily made and designed. do better.
iOS
Nov 10, 2024
Mobile App
I tried to book flights for my wife and I from DUB to Edinburgh for March 8. I clicked on March 8, but March 7 popped up. So I tried a couple more times and March 7 kept popping up. I then clicked March 9, and low and behold….March 8 pops up. So I enter my Amex Card number and buy the tickets, and after I hit the confirm button, I find out that I have purchased tickets for March 9. 😡. So I go in and try to switch the date back to March 8 only to find out that Aer Lingus wants to charge me 💶forty euro to change the tickets back to March 8. You all need to fix the app.
Android
Nov 11, 2024
crashed a lot after update. dropped my boarding card's and flight booking
Android
Nov 12, 2024
cant pick a seat
Android
Nov 17, 2024
Can't log in because captcha form is broken and doesn't show on mobile. Works on web login same device so it's not network or firewall
Android
Nov 18, 2024
Very poor functionality. App crashes regularly. Would have thought a company the size of Aerlingus could develop an app that works properly.
Android
Nov 19, 2024
App not working correctly since update. Won't let me click into my trip. Says a server connection error
Aer Lingus - Product Description
Download the Aer Lingus app to book, manage and check in for your trips. Access your boarding passes conveniently, stay in-the-know with live flight updates, enjoy AerClub rewards and more. The Aer Lingus mobile app boasts features that will help save time and improve your booking and travel experience. Customers can search and book the best fares from 170 destinations worldwide, create personal and travel companion profiles, for speedy purchase and check in. You can also add your mobile boarding pass to wallet for easy access through security and while boarding your flight. Flights at your fingertips Booking a trip to your favourite destination has never been easier. Search flights and when you find the one that’s right for you book it on the app using Apple Pay or a saved payment card to check out swiftly, safely and securely. Your recent searches will be automatically saved for extra convenience when planning your trip. Manage your trip Keep track of your Aer Lingus flight bookings all in one place, under My Trips. View your upcoming trip details and itinerary, check in for your return trip, reserve a seat or even change your booking if you need to. Having the Aer Lingus app on your device is also a great way to keep informed with check in status, gate numbers and gate changes. Your Boarding Pass Kept Safe Check in for your flight and store your boarding pass safely in the app or in your Apple Wallet. This digital boarding pass will allow you to travel through the airport quickly, speed up boarding and also reduce paper waste. A simple and speedy check in process with easy access to your boarding passes. And don’t worry about a data connection, your boarding pass is available offline for even more convenience. Stay Updated Get live flight updates straight to your phone for an easy, stress-free experience catching your flight. We'll send you push notifications straight to your phone to inform you of real-time flight updates, boarding times and gate information. Access AerClub Sign up to AerClub and check out your AerClub profile within the app. Use the app to earn, redeem and keep track of your AerClub rewards. You can view your Avios balance, tier credits and status and use your Avios to book reward travel on the app. Inflight Dining & Shopping Browse the Inflight magazine at your leisure on or offline on the app. View all our drink, snack and food options available to you on your flight or enjoy luxury shopping at discounted prices with the on-board boutique. Privacy Statement https://www.aerlingus.com/support/legal/privacy-statement/
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