44
poor
Aetna Health | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
55 Reports
55 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
27 Reports
27 Reports
User Feedback
33%
iOS
27 Reports
27 Reports
67%
Android
55 Reports
55 Reports
Aetna Health - Latest Quality Issues
iOS
Dec 16, 2024
Aetna App is outdated
Aetna needs to update its App. It is not user friendly. Can't find my PCP!
iOS
Dec 16, 2024
Not working
No info blank screen is this real
iOS
Dec 16, 2024
No way to use your sign in
Horrible experience
iOS
Dec 16, 2024
Nice App, Terrible coverage
Pay almost 15k a year for health insurance and they won't cover services deemed medically necessary from my doctor. Thanks a lot Mark Bertolini.
iOS
Dec 17, 2024
Birthdate option
The calendar pop-up to enter. Your birthdate is very difficult when you were born in 1961. You should be able to enter the numbers manually.
iOS
Dec 17, 2024
Delay denied delay
I'm so frustrated with having an MRI that is approved by my primary being either denied or delayed in the approval by Aetna Medicare. It seems like all of my prior authorizations get an initial denial and then have to be forced to get an approval.
iOS
Dec 17, 2024
Does not work
The app does not work. It constantly says there is an error and directs you to the website. The website also says there is an error. I cannot access my account at all
iOS
Dec 17, 2024
Good but could be better
The only reason I took off a star is because we should be able to pay our premium within the app instead of having to open a website to do so. Otherwise, I like this!
iOS
Dec 17, 2024
Unintelligible
This app is of no help at all. Nothing is explained, nothing adds up, and it's incomprehensible. Very disappointing.
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. We’re also continuously adding new features and functionality to improve your experience. This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. App features may vary depending on your plan. Connect to care • Search for in-network providers and facilities • See provider ratings and reviews from other patients • Get cost estimates before you get care* • Look up medications by their brand or generic names and learn about side effects • Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* • Talk with a doctor anytime by phone or video* • Connect with COVID vaccine resources Manage your health and benefits • Access your ID card whenever you need it including saving to your Apple Wallet • Track spending and progress toward meeting your deductible* • Check PayFlex® HSA, HRA and FSA account balances* • View your plan summary and get information about what’s covered* • See claims and Explanation of Benefits (EOBs) to get information about what’s covered • Pay claims using your bank account or credit card* • Receive personalized health reminders* • Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* Eligible members with benefits through Aetna Pharmacy* can also • View prescription details for you and your family • Get cost estimates for brand name or generic drugs • Search for a pharmacy based on location, distance or other criteria • Refill mail-order prescriptions • Request prescription refills at a CVS retail pharmacy *available for members in eligible plans Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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