Quality degradation at Aetna Health  
Users report higher volume of Quality Issues than usual
31
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 30 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
45%
Android
29 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
36 Reports
User Feedback
55%
iOS
36 Reports
45%
Android
29 Reports
Aetna Health - Latest Quality Issues
Android
Mar 26, 2025
Can't sign me in? What's the point of the app then
Android
Mar 27, 2025
extremely hard to access and pay
iOS
Mar 27, 2025
Poor customer service
Hard to contact
iOS
Mar 28, 2025
Not helpful
App is misleading. They show you in network doctors. But the hospital is out of network, and vice versa. It's really frustrating.
Android
Mar 28, 2025
app keeps saying that it won't work on rooted device but my Samsung note 20 has NEVER been rooted. horrible experience.
Android
Mar 28, 2025
I cannot access the app or website with all my information, correct. Both the site and app have technical issues. I am a new member.
Android
Mar 28, 2025
the app doesn't work
iOS
Mar 31, 2025
Unsecured/ terrible software
App should have a rating of 1.0 it is terrible and very unsecured. You cannot login no matter how many times you reset their website is just as bad you go to their website and I'll let you bypass your password, but it will not let you you call customer service for tech-support and they just give you the runaround and ask for your Social Security number password over the phone. It's a very unprofessional and they wonder why customers information has been multiple times the name a couple in 2024,2020,2017 multiple different levels each time so let everyone know please secure your information with them
iOS
Mar 31, 2025
OTC allowance is broken.
I can't spend my $30 allowance at CVS. The blue tags are invalid. Things I Have bought before don't work now.
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. 
We’re also continuously adding new features and functionality to improve your experience.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. 

App features may vary depending on your plan. 

Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care* 
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* 
•	Talk with a doctor anytime by phone or video*
•	Connect with COVID vaccine resources

Manage your health and benefits 
•	Access your ID card whenever you need it including saving to your Apple Wallet
•	Track spending and progress toward meeting your deductible*
•	Check PayFlex® HSA, HRA and FSA account balances*
•	View your plan summary and get information about what’s covered*
•	See claims and Explanation of Benefits (EOBs) to get information about what’s covered
•	Pay claims using your bank account or credit card*
•	Receive personalized health reminders*
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* 

Eligible members with benefits through Aetna Pharmacy* can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 
*available for members in eligible plans

Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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