42
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
87%
Android
97 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
14 Reports
User Feedback
13%
iOS
14 Reports
87%
Android
97 Reports
Aetna Health - Latest Quality Issues
iOS
Nov 12, 2024
So wrong.
Everything about this app is wrong. The options user face is one of the worst i've seen. On top of that the provider list is always incorrect and giving the wrong information. I've called 10+ doctors offices and hospitals all to be turned away from not accepting new patients or being the right type of hospital when it is listed on the app as such. So frustrated and taking away from my care.
Android
Nov 12, 2024
Says to update and I already did can't get past screen
Android
Nov 12, 2024
The app says i need to update. I selected UPDATE. Next OPEN appeared. I selected that. Then received the message I need to update the app. I am going in circles and can't get into the app at all.
Android
Nov 14, 2024
Will not open. Gets stuck on opening splash screen and never advances. Have uninstalled and reinstalled. Problem has persisted for months, and existed on Android versions 14 and 15
Android
Nov 15, 2024
Terrible Interface and functionally, poorly designed!!! Not much difference between the App & Website, both are worthless... They really need to invest in a good, strong product team to work through an they usability features that customers want!!
Android
Nov 16, 2024
Will not let me open app, once updated. Loops to play store.
Android
Nov 18, 2024
Stuck in a loop. Has to update. Already updated. Still says it needs to be updated. Garbage!
Android
Nov 19, 2024
Unable to get into app due to technical issues. Had planned to review for new year.
Android
Nov 20, 2024
Would not open after update
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. 
We’re also continuously adding new features and functionality to improve your experience.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. 

App features may vary depending on your plan. 

Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care* 
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* 
•	Talk with a doctor anytime by phone or video*
•	Connect with COVID vaccine resources

Manage your health and benefits 
•	Access your ID card whenever you need it including saving to your Apple Wallet
•	Track spending and progress toward meeting your deductible*
•	Check PayFlex® HSA, HRA and FSA account balances*
•	View your plan summary and get information about what’s covered*
•	See claims and Explanation of Benefits (EOBs) to get information about what’s covered
•	Pay claims using your bank account or credit card*
•	Receive personalized health reminders*
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* 

Eligible members with benefits through Aetna Pharmacy* can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 
*available for members in eligible plans

Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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