35
poor
Aetna Health | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
23%
Android
16 Reports
16 Reports
iOS unitQ Score
iOS User Feedback
77%
iOS
55 Reports
55 Reports
User Feedback
77%
iOS
55 Reports
55 Reports
23%
Android
16 Reports
16 Reports
Aetna Health - Latest Quality Issues
iOS
Feb 21, 2025
Not useful
This provider is new to me. Immediately downloaded the app since that was the information that was sent to me as being a useful form of being up-to-date with my health insurance. Since I've downloaded the app two months ago it has not worked nor has the website. Based on the app update, it was just updated two days ago and it's still useless.
iOS
Feb 21, 2025
surgery denied
i'm highly offended but I've been in excruciating and debilitating pain and was denied surgery without being giving a reason why my way of life has diminished this has been going on for months I don't believe anyone is truly listening or has put their self in my position I can no longer work I cannot live on what disability pays there's no one helping with anything housing costs utilities nothing this is no way for people to live
iOS
Feb 22, 2025
Copay
I never paid a copy for bloodwork as a Blue Cross Blue Shield customer.
iOS
Feb 23, 2025
Explanation of Benefits
Very confusing as clear as mud
iOS
Feb 24, 2025
App
It takes too long for the app to open it just spins
iOS
Feb 24, 2025
Why are all of Doctors Leaving?
I haven't finished seeing my doctors at ColumbiaDoctors for checkups, follow ups and physical therapy when I find out they are no longer available in network. Please explain why?
iOS
Feb 24, 2025
Refusal of Needed Surgery
My knee no longer has any cartilage, I am in constant pain and Aetna refused my surgery And I must do six weeks of physical therapy in the hope that my cartilage miraculously grows back.
iOS
Feb 26, 2025
Where’s the post button?
Unable to find where I make payments at, make this a dumb app
iOS
Feb 27, 2025
Technical issues???
App doesn't provide me with my prescription information and it's so frustrating to try and take care of my business just to get a page reading”we are having technical issues please try again later” um ok thanks for being useless 🤡
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. We’re also continuously adding new features and functionality to improve your experience. This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. App features may vary depending on your plan. Connect to care • Search for in-network providers and facilities • See provider ratings and reviews from other patients • Get cost estimates before you get care* • Look up medications by their brand or generic names and learn about side effects • Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* • Talk with a doctor anytime by phone or video* • Connect with COVID vaccine resources Manage your health and benefits • Access your ID card whenever you need it including saving to your Apple Wallet • Track spending and progress toward meeting your deductible* • Check PayFlex® HSA, HRA and FSA account balances* • View your plan summary and get information about what’s covered* • See claims and Explanation of Benefits (EOBs) to get information about what’s covered • Pay claims using your bank account or credit card* • Receive personalized health reminders* • Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* Eligible members with benefits through Aetna Pharmacy* can also • View prescription details for you and your family • Get cost estimates for brand name or generic drugs • Search for a pharmacy based on location, distance or other criteria • Refill mail-order prescriptions • Request prescription refills at a CVS retail pharmacy *available for members in eligible plans Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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