50
poor
Afterpay - Buy Now Pay Later | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 30 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
205 Reports
205 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
62 Reports
62 Reports
User Feedback
23%
iOS
62 Reports
62 Reports
77%
Android
205 Reports
205 Reports
Afterpay - Buy Now Pay Later - Latest Quality Issues
Android
Jan 23, 2025
The app is not working well for me. I've been on it over the past couple weeks and it's always slow responding & loses my spot so easily. Its frustrating so I just don't.
Android
Jan 23, 2025
I've been with them for about 2 ish years and my gosh one payment missed they take everything and they are sneaky too plus push notifications do not always come through but I'm just upset because capital one had it were nobody couldn't get any of their direct deposit and they were aware they took my spending limit ive worked hard on to build up for the past 6 months and then made it were I basically couldn't get anything when they were well aware of the situation
iOS
Jan 24, 2025
Was good until
This app was great until they started charging more than the original purchase price. They also constantly give a refund from knowingly overcharging but still keep more than the stores original price. (Ex: Walmart charges you $115, they tell you with Afterpay $138. Later refund 15.33 & keep 7.66 when it should be $23 refunded). I wouldn't mind it if it's was Atleast adding to my Credit Score. But it doesn't, it's a good app to help you not pay in full but terrible app now since they overcharge.
iOS
Jan 25, 2025
STOP STARTING MY CREDIT LINE UP AFTER ONE MISSED PAYMENT
I had Afterpay for years and never had problems... I literally missed one payment and my limit when from $300 to $50!!!!!!!!!! Then I had to build it all the way back up
iOS
Jan 25, 2025
Scammy
Cannot get customer support. Merchants can rip you off and you wont be able to reach anyone at Afterpay to help. Worthless.
iOS
Jan 25, 2025
Could be better
I have spent over 6000 dollars using Afterpay in the past year alone. Have been using it even longer but way more this past year. In that time. I have never been late, in fact I always pay my payments before they're even due. Last week for the first time, I was late by 12 hours. I paid the payment which was for $15 as soon as I noticed. Later on went to use Afterpay and my spending power had gone from $1100 dollars to zero. My credit score is perfectly fine. I checked it with trans union and credit karma. How do you take someone spending power away for being late on one payment after spending thousands with you? Instead of just basing spending power on credit score anyways. Why not look at how many payments I've made and how much money I've actually spent with you. And if people miss one payment but pay it within a day or two. Maybe don't take away their spending power immediately when they've obviously proven to be a trust worthy customer who has paid all of their loans.
iOS
Jan 25, 2025
Returned item and they continued to charge
This app was cool until I made a return. I have the receipts, the bank statements, and they failed to resolve. Not only did I end with no item but they have yet to provide a return of my funds. The chat continues to say “working on it” “give up to 10 business days”, etc … it's been two months. Absolutely trash customer service. Afterpay owes me over $100. So ridiculous.
iOS
Jan 25, 2025
makes it impossible to shut down acct
i tried using the app to close my account because i'm filing bankruptcy and don't need these services anymore. funny how they make it where the keyboard won't go away to finalize closing the account! had to use their website to do so. PREDATORY!!!!
iOS
Jan 26, 2025
Horrible App
Horrendous app not able to buy anything anymore after a refund I did since I wasn't able to get the item led to me not being able to buy anything. 4 months now and still can't buy anything.
Afterpay - Buy Now Pay Later - Product Description
Buy now pay later, with Afterpay Afterpay offers app-only benefits to give you more access to the deals you love. Shop online and in-store in the Afterpay app and split the cost in 4 interest-free* payments. Browse stores, brands, products, discounts, and gift cards across top brands in fashion, beauty, home, toys, tech, travel and more. New brands and deals added daily! Check out our 700k+ five-star reviews for more reasons to start shopping on Afterpay. Exclusive shopping Pay it in 4 at more of your favorite top brands, only in the app. Our app-only brands feature app-only categories, including fashion, tech, and travel. Explore daily curated shopping guides and inspirational content. From seasonal travel guides to new drops, see what our editors are shopping now. Browse a large selection of gift cards for top brands that you can buy now and pay later, for travel, shopping, food, restaurants, entertainment and more. Manage your orders Review current and past Afterpay orders and payment history. Change your payment schedule or pause payments when you report a return. Link Afterpay to your Cash App account and manage your orders in Cash App. Get sale and price drop alerts Receive push notifications when your favorite brands go on sale and get price drop notifications on items you love. Save them in-app and we’ll alert you when the price drops so you don’t miss a deal. Earn rewards Our loyalty program rewards you for making on-time payments. Earn benefits like exclusive offers from top brands you love, no payments up front, and more—only in the Afterpay app. Use Afterpay in stores Find shopping, travel, tech and beauty retailers offering Afterpay in stores, and shop confidently knowing how much you are pre-approved to spend. Just open the app and simply add your Afterpay card in your virtual wallet and tap to purchase. Increase your spending limit Unlock more when you’re shopping with the Afterpay app and pay on time. We’re committed to making sure that our community feels empowered and in control of their finances by promoting good spending and budgeting behavior. 24/7 customer support Get support anytime you need by using our customer support chat, available anytime, only in the app, and access FAQs. By using the Afterpay app, you agree to the applicable Terms of Use (https://www.afterpay.com/en-US/terms-of-service) and Privacy Policy (https://www.afterpay.com/en-US/privacy-policy). *You must be 18 or older, a resident of the U.S. and meet additional eligibility criteria to qualify. For access to in-store, additional verification may be required. Late fees may apply. View our installment agreement for complete terms: https://www.afterpay.com/en-US/installment-agreement. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.
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