Quality degradation at Afterpay - Buy Now Pay Later  
Users report higher volume of Quality Issues than usual
44
poor

Afterpay - Buy Now Pay Later | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
208 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
104 Reports
User Feedback
33%
iOS
104 Reports
67%
Android
208 Reports
Afterpay - Buy Now Pay Later - Latest Quality Issues
Android
Mar 30, 2025
app doesn't load. have uninstall and reinstall. all get is the symbol. is anyone having this issue. how are we supposed to use it. please share
Android
Mar 31, 2025
I've been a customer for a few years and I've never had a problem, since this merger wish Cash App I haven't been able to login into my account. The After pay app will not open up, after several installing and uninstall of the App.
Android
Mar 31, 2025
I've been with After pay for a few years, and I'm disappointed with how I was up to a 300.00 min. and paid it all off, and then Afterpay knocked it down to 50.00!!! There's no live human to speak to, so returns suck when there's confusion on their end.
Android
Mar 31, 2025
Lately, I haven't been able to use the buy now pay later function because it doesn't show up.
Android
Mar 31, 2025
one screen in particular won't scroll and I'm getting a late fee because it won't let me make my payment
Android
Apr 1, 2025
I gave this app a 5 star a few months ago. I am now rating this app with 1 star. every time I try to log into afterpay, I have to change my password. now it does not recognize my email. I have been using this app for years. What is going on lately? I am going to close the card connected to this account to see how fast I receive a response they have until this afternoon. I'm done!
Android
Apr 2, 2025
horrible concept and app and execution. you have the damn app decline everything you try and purchase after being given a $600 limit can't even buy $5.00 gum because they decline it.. horrible app
Android
Apr 2, 2025
good app but if your even a day late on a payment they won't work with you anymore kinda disappointed cause this is what I used for Amazon but whatever on to the next
Android
Apr 2, 2025
I have used this app for two years and I loved it! Recently I have been unable to place orders from my favorite stores! Customer service has been no help and I no longer use this service.
Afterpay - Buy Now Pay Later - Product Description
Buy now pay later, with Afterpay
Afterpay offers app-only benefits to give you more access to the deals you love. Shop online and in-store in the Afterpay app and split the cost in 4 interest-free* payments. Browse stores, brands, products, discounts, and gift cards across top brands in fashion, beauty, home, toys, tech, travel and more. New brands and deals added daily! Check out our 700k+ five-star reviews for more reasons to start shopping on Afterpay.

Exclusive shopping
Pay it in 4 at more of your favorite top brands, only in the app. Our app-only brands feature app-only categories, including fashion, tech, and travel.
Explore daily curated shopping guides and inspirational content. From seasonal travel guides to new drops, see what our editors are shopping now. 
Browse a large selection of gift cards for top brands that you can buy now and pay later, for travel, shopping, food, restaurants, entertainment and more.

Manage your orders
Review current and past Afterpay orders and payment history. Change your payment schedule or pause payments when you report a return. Link Afterpay to your Cash App account and manage your orders in Cash App.


Get sale and price drop alerts
Receive push notifications when your favorite brands go on sale and get price drop notifications on items you love. Save them in-app and we’ll alert you when the price drops so you don’t miss a deal.  

Earn rewards
Our loyalty program rewards you for making on-time payments. Earn benefits like exclusive offers from top brands you love, no payments up front, and more—only in the Afterpay app. 


Use Afterpay in stores
Find shopping, travel, tech and beauty retailers offering Afterpay in stores, and shop confidently knowing how much you are pre-approved to spend. Just open the app and simply add your Afterpay card in your virtual wallet and tap to purchase. 

Increase your spending limit 
Unlock more when you’re shopping with the Afterpay app and pay on time. We’re committed to making sure that our community feels empowered and in control of their finances by promoting good spending and budgeting behavior. 

24/7 customer support 
Get support anytime you need by using our customer support chat, available anytime, only in the app, and access FAQs.

By using the Afterpay app, you agree to the applicable Terms of Use (https://www.afterpay.com/en-US/terms-of-service) and Privacy Policy (https://www.afterpay.com/en-US/privacy-policy).

*You must be 18 or older, a resident of the U.S. and meet additional eligibility criteria to qualify. For access to in-store, additional verification may be required. Late fees may apply. View our installment agreement for complete terms: https://www.afterpay.com/en-US/installment-agreement. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.
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