Quality degradation at Afterpay - Buy Now Pay Later  
Users report higher volume of Quality Issues than usual
19
poor

Afterpay - Buy Now Pay Later | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
43%
Android
216 Reports
iOS unitQ Score
iOS User Feedback
57%
iOS
283 Reports
User Feedback
57%
iOS
283 Reports
43%
Android
216 Reports
Afterpay - Buy Now Pay Later - Latest Quality Issues
iOS
Nov 14, 2024
Be careful
I lost my ability to use afterpay (my pre approved spending limit went down to zero), for a missed payment. It was my first one missed, I had to pay it the day after it was due, because the due date happened to fall the day before I got paid. So make sure you are not late, not even one time!
iOS
Nov 14, 2024
Worse app
So not user friendly. The worst buy now pay later app i ever tried to use. Glad Klarna is user friendly. Please don't change
iOS
Nov 16, 2024
I was never late and now I can't buy
I made several purchases, and from one day to the next, it didn't allow me to buy more, I was never late, and my score is good, there are better apps
iOS
Nov 16, 2024
No wonder they were sued
Why keep lying to customer about their credit line? Stop using the term “approved” when every order no matter the amount is declined. I've never been approved for a single purchased. Why is so hard for Afterpay to simple say “we couldn't approve you for anything” ?
iOS
Nov 16, 2024
THE WORST HORRIBLE
I've paid all payments early or on time. Payment due today, couldn't pay by 7am so they freeze the account. IM LYING IN A HOSPITAL BED. HAD A SERIOUS HEART ATTACK AND HAVING A STENT PUT IN. PLANED ON PAYING AFTER GOT OUT TODAY! PAID AT 8am. Last I checked 8am is still the 16th. They still froze the account cause it wasn't paid by 7am. THIS IS THE WORST, MOST HORRIBLE PEOPLE IN HISTORY. There are so many other companies who do the right thing. If I survive this stent procedure, you can rest assured AfterPay won't be getting anymore of my business YOU and people like you are the very reason my heart is in the shape it's in. DO NOT GIVE THESE PEOPLE YOUR BUSINESS. THEY SHOULD LOOSE EVERTHING!
iOS
Nov 16, 2024
Lowest paying petty app
I dislike Afterpay because they are the least favorable option compared to Affirm and Zip, who are the top choices. They have never offered me a lot to shop with ? I have never ever had any issues with the others and I pay ? It's crazy Once I settle my Afterpay account, I will be closing it since they are very aggravating.
iOS
Nov 17, 2024
Scammed by merchant and stuck in agreement!
I got scammed by StubHub and have submitted countless screenshots of proof, but Afterpay won't release me from the transaction. Scary that they don't have stronger measures to protect unsuspecting consumers from scammer merchants!
iOS
Nov 17, 2024
Good buh having a problem
Bought some off GameStop still waiting on my money back and they still have my payments showing even tho GameStop cancelled it
iOS
Nov 18, 2024
Miss the rewards
Miss the rewards last year did so much Christmas shopping. I had the mint so I didn't have to do the first payment down and so I haven't even started my Christmas shopping so I'm stuck.
Afterpay - Buy Now Pay Later - Product Description
Buy now pay later, with Afterpay
Afterpay offers app-only benefits to give you more access to the deals you love. Shop online and in-store in the Afterpay app and split the cost in 4 interest-free* payments. Browse stores, brands, products, discounts, and gift cards across top brands in fashion, beauty, home, toys, tech, travel and more. New brands and deals added daily! Check out our 700k+ five-star reviews for more reasons to start shopping on Afterpay.

Exclusive shopping
Pay it in 4 at more of your favorite top brands, only in the app. Our app-only brands feature app-only categories, including fashion, tech, and travel.
Explore daily curated shopping guides and inspirational content. From seasonal travel guides to new drops, see what our editors are shopping now. 
Browse a large selection of gift cards for top brands that you can buy now and pay later, for travel, shopping, food, restaurants, entertainment and more.

Manage your orders
Review current and past Afterpay orders and payment history. Change your payment schedule or pause payments when you report a return. Link Afterpay to your Cash App account and manage your orders in Cash App.


Get sale and price drop alerts
Receive push notifications when your favorite brands go on sale and get price drop notifications on items you love. Save them in-app and we’ll alert you when the price drops so you don’t miss a deal.  

Earn rewards
Our loyalty program rewards you for making on-time payments. Earn benefits like exclusive offers from top brands you love, no payments up front, and more—only in the Afterpay app. 


Use Afterpay in stores
Find shopping, travel, tech and beauty retailers offering Afterpay in stores, and shop confidently knowing how much you are pre-approved to spend. Just open the app and simply add your Afterpay card in your virtual wallet and tap to purchase. 

Increase your spending limit 
Unlock more when you’re shopping with the Afterpay app and pay on time. We’re committed to making sure that our community feels empowered and in control of their finances by promoting good spending and budgeting behavior. 

24/7 customer support 
Get support anytime you need by using our customer support chat, available anytime, only in the app, and access FAQs.

By using the Afterpay app, you agree to the applicable Terms of Use (https://www.afterpay.com/en-US/terms-of-service) and Privacy Policy (https://www.afterpay.com/en-US/privacy-policy).

*You must be 18 or older, a resident of the U.S. and meet additional eligibility criteria to qualify. For access to in-store, additional verification may be required. Late fees may apply. View our installment agreement for complete terms: https://www.afterpay.com/en-US/installment-agreement. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.
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