25
poor

AIB Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
75%
Android
43 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
14 Reports
User Feedback
25%
iOS
14 Reports
75%
Android
43 Reports
AIB Mobile - Latest Quality Issues
Android
Jan 23, 2025
Constantly having to cancel purchases and restart the process takes a min of 2 attempts to complete purchase. Notification lately have stopped coming. Log in keeps kicking me out. Really poor user experience
iOS
Jan 23, 2025
Worst app on my phone
“We're adding a new layer of security to our app!” Update fails. Locked out of account because it doesn't have a mandatory update that can fail. Changing phone also needs a code POSTED to your address like it's 1998. Code expires. Restart the process again.
iOS
Jan 24, 2025
Can’t login
Keep asking me to update, and it just won't let me update showing technical issues
Android
Jan 24, 2025
One of worst banking app I ever saw.... After I get mail from bank about my address and confirm it and then paired with website I need an another address confirmation. And account again locked for few days it's kind of madness
iOS
Jan 24, 2025
Unresponsive, slow and buggy
The overall UI/UX is not at all user friendly. The app is a trash with a laggy and confusing interface. Also, the overall look and feel of the app is not upto the mark.
Android
Jan 25, 2025
Worst App Ever. It flicks between screens needing approval repeatedly before logging you in, if it ever logs you in. AIB say you can check how much your banking charges are on the app when it's above a certain amount but it's never been possible on the app for me despite charges over 20 or 30 euro. It's making me switch banks entirely.
Android
Jan 27, 2025
App is utter rubbish. I literally have to uninstall and then download again just to log in.
Android
Jan 28, 2025
Keep having issues where the app won't load up when I need to log in & I end up having to restart phone to get it to work.
Android
Jan 29, 2025
Cannot log into the app for a good few weeks now. I can only use the "Quick balance" check and that's about it. Can't even log in to AIB online after authentication step... so useless 😒
AIB Mobile - Product Description
What's banking without a mobile app? 
With the AIB Mobile Banking app you can manage your everyday banking anywhere and anytime, from your phone. Freedom and flexibility to do whatever you need, whenever you want.

Meeting your needs:  
- If you want to become an AIB customer and need a current account, you can open an AIB account on the AIB app if you're aged 16 and over, live in the Republic of Ireland and have a valid passport or other acceptable Photographic ID.
- Personal Loan: Use the app to apply for a personal loan or loan top-up, up to €30,000.
- Overdraft: Apply for an overdraft in your app in minutes.
- Credit card: Apply in your app in minutes.

Making and managing payments has never been easier:
- Pay another AIB customer with Pay a contact using just their phone number. Maximum transfer is €1,000
- Simply pay another Irish bank account with a one-off payment up to €1,000
- Avail of Apple Pay, & Fitbit Pay. 
- Quickly manage standing orders & debit debits
- View, print, save & share up to seven years of statements.

Safeguarding your banking:
- Strong Customer Authentication (SCA) adds an extra layer of security to your online shopping.
- Tap your transactions to see more information like the time, date and type of transaction made. 
- Freeze your lost card to keep your money safe – and it's just as easy to unfreeze the card if you find it.
- Need a replacement card? Use the app to cancel your old one and have a new one posted to you.
- Secure Login - Use a compatible smartphone to login securely with FaceID or TouchID. 

You can also use the AIB Mobile app to:
- Quick balance: Check up to two balances without logging in.
- Change your address: If you have a sole account, you can change your address on the AIB app.
- See your PIN: If you forget a Debit card PIN you can see it in the app. 
- Open a Savings or Current account: You can open an account in minutes

And much much more…

To use the app you need to be registered for AIB Phone and Internet Banking.

For AIB Mobile information and FAQ's visit: https://aib.ie/ways-to-bank/mobile-banking

For information about our Loan products visit: https://aib.ie/our-products/loans

AIB Mobile is available 20 hours a day, subject to our terms and conditions – we have some nightly maintenance needs.

Transaction fees and charges, and transaction limits may apply.

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland
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