80
good
Airbnb | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
92%
Android
4864 Reports
4864 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
433 Reports
433 Reports
User Feedback
8%
iOS
433 Reports
433 Reports
92%
Android
4864 Reports
4864 Reports
Airbnb - Latest Quality Issues
Android
Dec 19, 2024
Worst experience ever iam currently hosting and guest already paid on the app now both myself and my guest account got blocked for no reason even after sending an appeal, no refund no explanation!
Android
Dec 19, 2024
Ridiculous for you to make the pix, keep the money withheld and the host can still leave you 24 hours without your reservation. The fair procedure should be just the opposite, the guest having to make the pix 24 hours after the host's confirmation. Meanwhile, the consumer is left without money and without his reserve. I don't recommend it. Update : a support GARBAGE that only sends you a ready-made message and a phone that does not exist. Quit
Android
Dec 19, 2024
VERY disappointed in last night's experience!!
Android
Dec 20, 2024
1. UI that is not intuitive and goes against basic common sense 2. Dozens of complicated and cumbersome authentication procedures that ignore the convenience of domestic users 3. The arrogance of Airbnb's production company, which only cares about accommodation providers and users, and complacently takes away fees and stands on the back foot 4. Garbage swipe miscellaneous Overall Verdict: Questioning whether they listen to users' opinions This application that thinks feedback is just nagging and does not develop will be an app that will never be used again in my life and in the lives of the people around me after I deleted this trip for the first and last time.
Android
Dec 20, 2024
After making a reservation, the waiting time for the host to reply is too much [name]. I also ask for a profile picture and I feel uncomfortable asking for this and that. It's amazing to make an app and service it. It's just that the items were good, but the level of the application was too low, and it was too inconvenient to use. It seems that the app was created for the convenience of the host, and the user has to wait for a refund for a long time, a long time to wait for a reservation confirmation, and a long time to wait for a reply. Speed that is impossible in this day and age. I paid twice but never confirmed my reservation. It looks like everything is refundable. It's the worst app I've ever wasted my time on. They gave me help and connected me to an agent, but I didn't get a reply, and it was too slow. I made a reservation twice and it was not confirmed, so I refunded everything.
Android
Dec 20, 2024
Horrible app. Forces you to select dumb options like shepards homes or campers instead of being able to look at regular houses.
Android
Dec 20, 2024
In general the service is good, however, I have found cheating hosts who have 2 accounts for the same publication and after one makes the reservation they tell you that it is already rented with the other account. The problem is when they don't tell you in time and the days you have to cancel the reservation pass with the right to a 100% refund. In addition, they do not cancel your reservation so that they refund you 100%, they only inform you but the reservation is still valid in the Airbnb account.
Android
Dec 20, 2024
Due to a 'common error', my payment couldn't be processed recently after setting up my account. Now the property I wanted to rent has been taken. [name] was no help.
Android
Dec 20, 2024
I have had a terrible experience just trying to get a rental on this app. Every time I attempt to reserve a location I get flagged for a potential unauthorized party and then get refused service.
Airbnb - Product Description
FIND YOUR PERFECT STAY WITH AIRBNB CATEGORIES Explore our curated collections of homes chosen for their style, location, or nearby activities. Whether you’re looking for a cozy cabin with views or apartments by the beach, Airbnb Categories helps you find places to stay that are right for your trip. CUSTOMIZE YOUR SEARCH WITH 100+ FILTERS Narrow down your choices easily with filters that help you book homes that meet your needs. Search by certain amenities, like pools and fireplaces, or filter for confirmed accessibility features, like step-free bedroom access. MANAGE ALL YOUR TRAVEL DETAILS EASILY The Airbnb app keeps all your essential trip info in one convenient place, so you can quickly revisit or share your travel details with others. You’re also able to chat with your Host and receive up-to-the-minute booking updates, making it easier to get there, get inside, and get connected to wifi. TRY FUN EXPERIENCES LED BY LOCALS Airbnb Experiences are fun activities led by Hosts. They’re a great way to immerse yourself in a new place with a local expert as your guide. Browse both in-person and online options, whether you want an Experience that gets you out and about or one you can enjoy from the comfort of your couch. Book, save, or share your favorites—all with the Airbnb app. IT’S NEVER BEEN EASIER TO AIRBNB YOUR HOME As a new Host, Airbnb Setup matches you with an experienced Superhost in your area who’ll provide one-to-one help from your first question to your first booking—by phone, video call, or chat. You’ll also have one-tap access to Community Support agents to guide you through anything from account issues to billing support.
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